ALD Automotive Italia Reviews 

Absolutely diabolical.
Steer Clear.
Avoid.
Worst lease company on this planet.
Frustrating to deal with.
A chocolate fire guard at a bonfire is more use than this company.
I could go on & on & on & on!

They were good but overall improvements required

E M B A R A S S I NG
more than one month ago - last tranche to pay after the car return - request explanation about the amount their request - more than 10 emails sent to servizio.clienti & reclami
no answer

We rented a car with a long term rental agreement. According to the contract the car should have had about 85000 km but the car that was delivered has 136000 km. We contacted the company asking for a reduction of the rental fee but their reply was unacceptable. For such a difference they proposed a discount of 380 euros in total, for the whole 4 years rental). We are still waiting for a valid proposal from them and no one answers, but they send the rental fee invoices regularly. We will never work with them anymore and we do not recommend to anyone to rent a car with them. Awful experience.

This is the first time and the last time that I buy a car through ALD Automotive.Firstly the delivery of the car was a 10-day delivery wait which cost me in rentals and hotels then on receiving the car the tyres were worn and not in a good condition. They promised the petroleum tank was full, which it was not and lastly on the second day of driving the car the service oil light came on indicating that the car had not been serviced. Good luck on trying to get a person on the phone to help you!!

Puntualità ed efficienza

La MoVi di Beinasco(To) è sempre in grado di gestire ogni mi esigenza. I miei complimenti!

ALD is not customer oriented. They follow a certain work process and is not willing to improve or make changes in order to have a better and more customer focused collaboration. We are paying customers, and I don't feel like we are treated that way.

Examples:
* lack of communication towards the driver regarding car orders & delays.
*minimal communication with fleet manager with regards to placed orders/delays/deliveries.
*bad customer service with car repairs/car returns. Lack of information, unprofessional treatment, unclear work process.

I vs commerciali sono dei disonesti ladri, la Sig.ra Marangoni (commerciale) in primis.

Mai più totalmente indifferente alle esigenze del cliente. Auto ferma in officina per 9 mesi incredibile

Disponibilià e cortesia del Ald Point Euromaster Cartech Roma

customer service insufficiente, lunghe attese inutili. vetture sostitutive mancanti, risposte mail interlocutorie

Macchine tecnicamente efficienti contratto conveniente assistenza gentile

Rapidità nel check-in, personale disponibile e preparato; servizio come sempre efficiente e professionale.

Per me ALD Automotive Italia si chiama UNICAR a Salerno, dove da sempre trovo efficienza, cortesia e puntualità.
Se poi vogliamo scendere in dettaglio sulle persone, poiché spesso è la persona che fa la differenza, il riferimento è il signor Giordano, sempre attento alle esigenze del cliente, pronto a soddisfare con efficacia ogni nostra necessità, anche quella più nascosta.
In definitiva il mio feedback è : continuate così e confermate questo standard.

Personale addetto all’assistenza altamente professionale

Customer service gentile ed efficiente, personalmente ho la fortuna di essere servito da un premium point eccellente.

Societa' efficientissima con una rete di assistenza manutentiva di alto livello

Impossibile contattare call center e un'officina che non comunica una data di riconsegna dell'auto.