Airton Reviews 

I ordered their mid sized unit on June 21st. I received an email on June 24th saying due to high demand the unit would be shipped directly from France. Since then nothing apart for a marketing email trying to sell me another unit! I've emailed them 3 times with no response and eventually sent a message via Facebook. They apologised and said they would pass my message on to the appropriate team. Still nothing so yesterday I contacted them again via Facebook asking for a refund. I got an email this morning saying the refund has been processed. In all this time, not a word from them as to why the delay, how long it would be or what my options were. Despite a UK website giving the impression there was an office over here there is no UK phone number only a French one. Companies that don't communicate should be avoided

Waited 3 weeks for delivery. Received delivery and had it installed and it is faulty. No replies to emails, no contact number for the UK. Complete joke!!! Reported to consumer watchdog.

I ordered the split unit which arrived after 3 week, once installed the external unit started up and then shut down after around 15 seconds, i have tried emailing the company but have as yet had no reply. Does anyone have any UK contact details apart from and email address?

I've installed many of these units for several customers and they have all worked really well however, one customer ordered a WiFi module for her mono unit from your site,she had only one option for the module, it came but is the latest version of the unit so have tried to contact you to organise a return and the correct module sent out but no reply either via your phone system or email, absolutely no effort has been made by you to resolve the issue, customer service seems nonexistent.

I’ve been waiting 19 days so far for my unit to be delivered and was told at the latest end of last week and now no response to email asking where it is! Communication is shocking and Will claiming the money back via my bank.

I only ordered because it said that the item will be dispatched within 72 hours. Now is 2 weeks later and nothing has been dispatched.
I emailed last week and was told that the item will be dispatched by the end of the week. That has come and gone and still nothing. I emailed them over the weekend and today and no response.

Ordered and paid €1459 on 25th June. No communication, despite multiple emails. Sent cancellation email today requesting full refund and informed bank to recover funds. Avoid

Overall unit good, but sold completely as a DIY kit, then you find out you need a gas engineer, none of them want to touch it, one had never seen pre filled lines and others wouldn’t touch it because they haven’t installed it so can’t guarantee the work, ive sent five questions via Webb not one reply , technician available no chance, and even head office in France, no reply, based in Colindale London and no phone number

Ordered the Aircon unit on Wednesday - UK based - and received on Monday. Only downside was zero tracking or replies to emails but the product arrived quickly and was very easy to install. Hardest bit was drilling the hole ! Overall very satisfied.

Livraison rapide, installation simple, fonctionement efficace.
Seul question, on m'avait annoncé que la mise en route par un "pro" était prise en charge par Airton. Commen t l'active t'on

Order placed, money taken, site says a 3 day delivery.

That was 12 days ago - I've had zero update on the order, have contacted Airton three times now and had no response whatsoever (despite 24 hour reply guarantees). I don't mind waiting, I just need communication.

Order was placed on what appears to be their official UK distributor site, so I thought I'd try to contact their EU site for any help (who knows, maybe it's someone with a very well made fake UK site running a very niche scam?). I've not had a reply from them either, which suggests it's actually just bad service. Reading some of the reviews here, it looks like overall customer service is non existent for this company, so I'm cutting my losses and going to issue a cancellation intent, if they don't respond then it'll be a card chargeback and report to their payments processor.

I wonder if they're the type of company that ignores customers until they post a bad review? Let's find out.

Update as of 23/06 - no responses at all, so issued a chargeback which went through straight away. Purchased from a competitor and received equipment next day.

Avoid.

Excellent service client. Facile à installer, j'en rachèterai un autre.

Products are good. Installation is easy. The guarantee works. Very happy.

Bonjour
Amel Chakroun did a First Class job in helping us resolve some administartive issues with our purchase of Airton units. This goes along way in making the overall experience with Airton a positive experience.

Super et facile a installer notice complette , envoie materiel comme convenu .je recommàde

Manel du support client est super !

AMELE...perfect
a very patient person, extreamly helpful & willing to assisit ,
my orignal order for raccords was cut short during the placing of it ??? i do not know why BUT it failed to input a delivery charge ??, after the order was confirmed i had doubts !! & after waiting for a week for it to arrive we contacted AMELE ... who sorted it out , but the ordering process & delivery is slow ,on 21/1 26 they arrived, now we can have heat !! jewells
AMELE

Une personne très patiente, extrêmement serviable et toujours prête à aider.

Ma commande initiale de raccords a été interrompue lors de la validation ? Je ne sais pas pourquoi, mais les frais de livraison n'ont pas été pris en compte ! Après confirmation de la commande, j'ai eu des doutes ! Après une semaine d'attente, nous avons contacté AMELE qui a réglé le problème. Cependant, le processus de commande et de livraison est lent. Les raccords sont arrivés le 21/01/2026 et nous pouvons enfin profiter du chauffage !

I've placed and order, money taken, cannot get an update. No Customer Service Response via email or online chat. Most of the contact numbers on the website do not work and the one that does no one answers. All i'm after is an update and some help with my order.

22/01/2026 - still not received my order or an indication of when it will be delivered, I have been emailing for an updated and no response for over a week

pro, reactif