BEST SERVICE BY AUTOONE
BEST SERVICE BY AUTOONE, BAD SERVICE BY AUTOTORVET VODSKOV!
I was booking an online test drive for a Tesla 3 Long Range on December 9 at 14:00 through autouncle.dk, and I received a confirmation email from autotorvet (without a sender's name) on December 9 at 10:07 that confirmed the appointment.
The test drive was scheduled for December 10.
In the email regarding the booking, the system requested my postcode so they could see that I live in Copenhagen, which means I’d have to drive all the way to Vodskod—about a 4.5-hour journey plus charging time.
When I arrived, someone attended to me and began checking the system, but I could hear him talking on the phone with a colleague. After he hung up, he informed me that the car I wanted to test drive had already been sold, and that was it 😳
There was no further explanation about who sent me the email, and there was no SORRY, or interest in accommodating a potential buyer like me who had driven all that way for 5 hours.
I then had to insist that he show me other available cars since I was already there. After looking at one car, I asked him to make me a price offer to exchange my current car, a BMW iX3. He promised to inform me of the offer within an hour, but by the next day, I still hadn’t heard anything.
Few days later, I then found another car dealer in my city, AUTOONE, which had similar car.
When I contacted them, their sales rep named Pajtim was very helpful, sharp in service, and provided a good deal along with clear explanations about the car and the everything in general.
I ended up buying the car the same day and am now happy with it. Thank you, AUTOON, for your assistance and good service! Highly recommended.
12 December 2024
Unprompted review