Audible Reviews 

I had around 3 hours left of a book I have been listening to during the course of a paid subscription month which I recently cancelled and which ended today, however audible locked the book I was in the middle of listening to without letting me at least finish it, particularly annoying because I paid a credit for the book. It’s all downhill from here Audible.if you keep this up customers will not return.

Signed up for trial of Premium Plus. Choice of audiobooks was poor. You can only listen to books bought with credits or cash on kindle. The catalogue is limited and only available on apps. Not what i was expecting or looking for. Very few well known authors and books. Lots of amazon originals. Not good if you are looking to continue series you are in the middle of.

After being a customer for 15 years with 100’s of books on my library I have been locked out. I changed my phone and I have called every day for the last 4 days to no help. Is there a person on your company that can help me as I can’t pass your security questions and prove this is my account. Very disappointed and your app is useless

A years worth of £9.99 a month I never new I had I canceled it after the free trial but after a few months they reinstalled it without me knowing and now won't admit that I will be watching from now on

I bought my audio books full price through Amazon and stupidly thought I owned them. Lately though I found they kept disappearing from my downloads. Three days in a row I contacted them through their chat app but for two days they said the book I wanted to listen to was no longer available but I could still download.

Finally last night they said it was unavailable and I’d have to buy the new version. I argued and they said they’d give me a trial subscription and I could download the new version. I said I didnt want a subscription and as I had paid for my book I should have what I paid for. Eventually they gave me access but the new version had a different narrator whose voice I can’t stand. I said this but have been told they can’t do anything.

How can this be allowed that you buy something but don’t own it?

I'd been charged for an Audible.com subscription for over a year that didn't even show as active in my account ("You're not currently a member"). I spent an entire morning calling both Amazon and Audible with no one able to solve it, until I had to block the charges directly through my bank.

When I finally managed to cancel it with help from customer service, they tried to charge me twice again just days later. If I hadn't had the bank block in place, they would have charged me again without my consent.

A company of this size shouldn't have a system that works this badly. A cancellation confirmed in writing should actually mean it's over, not that they keep trying to take your money days later.

I'm giving them 1 star cause I cannot give them none — wish I could give zero. Or minus 1.

Appalling customer service. Totally incompetent people on the help chat.
Several of the titles I have previously purchased have disappeared from my library and they are refusing to help reinstate them.
I unfortunately did not keep emails from 5 years ago with proof of purchase but know I bought the title. I had to buy a book twice because I needed to read it for an assignment. The app even remembered where I was up to in the book but when I contacted customer service they only had a record of the second purchase.
Please sort this issue out, it made me lose faith in the company

Audible advertises that subscribers get to keep the books we purchase. This was assuring since I like to reread many of my books, especially those by Robyn Carr. Most of Ms Carr's books were removed from my library in 2025 and others in 2026 because they were no longer available; however, they are still available for purchase, just as though I never owned them.

Tolles Angebot, aber die App und Website sind eine technische Katastrophe

Inhaltlich gibt es an Audible kaum etwas auszusetzen: Das Angebot ist absolut seriös und das Preis-Leistungs-Verhältnis stimmt. Leider wird das Erlebnis durch die Website und die App komplett ruiniert. Es fehlt eine vernünftige Suchmaske, und man kann nicht gezielt nach aktuellen Aktionen (wie der 2-für-1-Aktion) suchen. Genres wie Sci-Fi und Fantasy werden einfach zusammengeworfen, und viele Bücher sind völlig falsch einsortiert. Man scrollt und blättert oft orientierungslos durch das Angebot – es fühlt sich fast so an, als wolle Audible einen zwingen, alles anzuschauen, anstatt gezieltes Suchen zu ermöglichen.

Die App ist leider noch schlimmer: Alles ist extrem verschachtelt und unübersichtlich. Gekaufte oder bereits gehörte Bücher verschwinden in irgendwelchen Untermenüs. Am Ende ist man froh, wenn man überhaupt etwas findet, das man hören kann. Eine absolute Katastrophe in Sachen Benutzerfreundlichkeit.

Great content, but the app and website are a technical disaster

To be fair, Audible’s library is reputable and the value for money is definitely there. However, the actual user experience on both the website and the app is a total nightmare. There is no proper search filter, and it’s nearly impossible to specifically browse current deals like the "2-for-1" sales. Genres like Sci-Fi and Fantasy are lumped together, and titles are often miscategorized. You end up scrolling aimlessly through the entire catalog, as if Audible is forcing you to see everything instead of letting you find what you actually want.

The app is even worse: the interface is convoluted and confusing. Purchased or finished books are hidden away in obscure submenus. By the time you actually start listening to something, you're just glad you managed to find it at all. A complete disaster in terms of UI/UX.

I never signed up for this and just noticed they’ve been taking money for four months. Rang them up. Went mad. Demanded a refund. Never got it and lo and behold they’ve taken another £8.99 today. Furious. The bank can’t do anything neither. Scammers

I have tried for years to get audible. Years ago my son got me two free months which I never received. I have tried to sign up several times and thought I would try again. I have Amazon Prime. Audible has an old email and keeps asking me to sign in, sends code to old email, not the one I have Prime with.

Then they sent code to current email. I tried to sign in and could not. They still wanted to verify using old phone number.

I will not be abused by their customer service again. Employees from India, at least speak more understandable English than their former Chinese staff. I was asked to repeat myself and spell many times. I even tried their services for the blind. After being transferred to music and hung up on, I was told to call Amazon US. The same India call center, same rude, condescending treatment.

They must be rated on how fast they get through each call, not if they help customers. I contacted my bank to reverse any charge since I never got the service. They continue the same garbage years later and will do it forever. They abuse disabled persons.

Is there an American company with native English speakers and thinkers answering? I suspect Audible is not making Amazon enough money, so they do not care about customers.

They will delete this.

Very very poor customer service. You cannot get through to anyone except a chat bot that does nothing for refunds. No refund for £34 gift order that could not be delivered. Nothing like a slick as the main amazon site. Be very careful with this service.

Harassement by Amazon and audible.
I received mail telling me I won a gift.
I clicked on the link and was forced to take a free month of audible with a full year subscription, my bank card was already entered etc....
This was against my will, as it was already the case when Amazon forced me to take amazon prime. Next time I won't order to amazon and I will reset all my service with them to avoid such problems next time

My wife managed to make an £86 purchase by mistake and was refused a refund even though she asked for the money back straight away and had not used the purchase

What happened? I have been a member for years, I have over 300 titles but just recently it's become eye wateringly expensive, the new version of the app is absolutely terrible, books everywhere, it's a complete mess, buying 3 extra credits has doubled in price! I actually feel really let down!

The site is unmanageable. Impossible to organize books. It becomes such an unnavigable mess, it's not worth using. Then they make quitting it very difficult.

They make it as impossible to cancel as possible and took payment from my credit card which they were not!!!!!! And never have been authorised to use. Customer service person was beyond rude and I mean disgustingly rude. Have cancelled and will never use again. How they get away with using cards you have never authorised them to use and making it so hard to cancel is beyond me. Disgusting!!!!

This is by far the most difficult site I have ever come across to try and cancel a membership that I don't even have. My cash app card has been charged for almost a year and I don't have an audible account I would like to find out if there's a way to file litigation or to actually speak to a customer service representative in order to get the money back that I have been fraudulently charged. If you do encounter them treat them like a tick try and get them off of you as fast as you can before they get as little cash as possible.

Been with audible for years but haven't used them in a while so decided to close my account i had 6 tokens that I had paid for but when I shut my account down they took the tokens away which is wrong because I have paid for them previously like shutting a bank account down and they keep your money won't be using them again

The only thing I liked was that Audible offered the deal of 3 months for .99 cents. But Audible, if you read this I'm only on trust pilot ,so hopefully you'll see and fix these problems to achieve a lot more customers. I literally feel bad seeing Audible only got 1.7 stars. I have a lot of great ideas for Audible to get a lot more customers and a 4-5 star rating. You can't contact me at 774-362-2966