Nestlé Reviews 

⭐ **ONE STAR — COMPLETELY UNACCEPTABLE. AVOID THIS COMPANY.**

Nestlé Waters UAE collected cash deposits from us for **two returnable 5-gallon bottles** and is now refusing to return our money because, according to customer service, the deposits are “not recorded” in their system.

The first bottle came with a 10-bottle package purchased through Amazon. When the Nestlé delivery representative arrived, he demanded a separate cash deposit and clearly said it would be refunded when we returned the bottle.

The second time, we requested an additional bottle during another Nestlé delivery. Once again, their representative collected cash and confirmed that it was a refundable deposit.

Now we have **two genuine Nestlé returnable bottles**, but Nestlé claims there is no deposit registered under either customer account. This excuse is ridiculous. **Nestlé does not give these bottles to customers for free.** Their own published terms state that a refundable deposit is charged for every returnable 5-gallon bottle.

So where did the cash collected by their delivery representatives go?

We contacted customer service and sent detailed complaint emails to multiple Nestlé addresses. **Nobody replied, nobody investigated, and nobody returned our money.** They simply ignored the complaint.

This is disgraceful customer service and completely unacceptable conduct from a company of this size. Collecting cash from customers and later claiming there is no record of it is an extremely serious failure. Whether the problem is with their delivery staff or their internal accounting system, **the customer should not be forced to pay for Nestlé’s failure to record its own transactions.**

Until Nestlé collects both bottles and refunds both deposits, I strongly recommend that customers **avoid this company and never pay its delivery representatives in cash without demanding an official receipt.**

This entire experience feels deeply dishonest and has completely destroyed our trust in Nestlé Waters UAE.

We were given a box of Dairy Box chocolates which we hadn’t had in years and were really looking forward to them as we both used to love them. What a huge disappointment! They no longer taste like chocolate at all, just globs of blandness! They used to be delicious, tasty chocolates, what have you done to them?

nestle is using more water than ai companys and still using child labor to profitmax. Even their ceo said that water is not a human right

What a rubbish company feeding absolute rubbish to the world. Should be strung up for the profits on human health. Disgrace to the world and probably the worst company in the world for health.

monopoly that poisons people. Main goyslop production line

Nestle Original Shreddies major drop in quality, smaller squares, no crunch anymore and the shape is not quite square more rippley. Soggy texture, Tescos owm are better now

such a bad company and so bad for the environment boycott nestle!

Nestlé Milo is one of those drinks that just feels familiar and comforting. It mixes easily, tastes rich without being too heavy, and gives that quick energy boost, especially in the morning. It’s simple, reliable, and honestly hard to get tired of.

might as well eaten the cardboard box instead !
Bought and opened a brand new box of shreddies(like i have done for a while)
These tasted bland , they tasted like i was eating cardboard. i could not eat them and left them. I have binned the box of shreddies , I didn't even give them to the birds.
Well, another old English favourite get's crossed off my shopping list

I WAS a loyal customer of boxes of Nescafe Cappucino. Since I started purchasing them they have reduced from 12 pcs per box to now 7! That's a reduction of almost 50%! The price does not reduce, only goes up??? The box itself does not change size only the number of sachets inside; it is a total scam. Initially customers will be fooled, but not when they get the box home!

Why are Nestle becoming such cheapskates; it is being noticed and by the reviews Nestle are getting it is certainly a problem for you.

Where is the justification of this, I would truly like to know.

There are better, cheaper alternatives around. You have lost a loyal customer and I am informing anyone and everyone of your business practises.

Do NOT buy Kitkat bars as these are a RIP OFF and making loyal customers pay more money for tiny, tiny chocolate bars! AVOID! AVOID! AVOID!

I've just bought some aero bubbles. My word, how slimy and lack of taste they have, I'm giving them to my dog at the moment, at least he doesn't know the difference 🤢.
I used to buy toblerone by a different manufacturer but I won't buy either now.
The old saying 'why fix it if it isn't broken' comes to mind.
There's probably a genius as the CEO who thinks by changing something people have enjoyed for years will earn more money.
How wrong you are

This is the worst service I have experienced. I have a weekly delivery set up but it rarely runs smoothly. Many, many times I receive messages to say the the delivery team was at my premises but the bottle was not left out. The last 2 weeks again I have received the message and the same bottle has been sitting outside for the same 2 weeks, with a massive amount of dust on it. Stay away from Nestle water - I have issued other companies in the past with no problem ever. It's time to swith again.

Its my first time to try and definitly will be the last

I am being very honest....why is the milky bar very thin , yet costs more...terrible really...

I opened the box and found 11 caramel for 7 fudge instead of 50-50 (9 fudge -9 caramel) ! This big global company of Nestlé that reported $104 billion USD in revenue last year is wronging us by packaging their boxes with more caramel than chocolate. Shame on them! And all customer service can do is process a refund and promise they'll do better.

You are not going to do better. I suspect this is a dishonest tactic to sell more caramel. Anyone else fall prey to this?

I refused the refund. This compensation was not the point. Your decision to wrong us was.

Your Skinny Cow cones are awesome. Never stop selling them. Even the little chocolate last bite of the cone is super good.
Love them and will always buy them.

Got gifted a Nestle Milky way Chocolate Easter egg and the chocolate tasted horrendous with a stale weird aftertaste, it used to be a lovely creamy chocolate but definitely has gone downhill,
Won't buy again.

I had a terrible experience with Nestle waters in Dubai. My stomach gets upset if I use any-other water, so I tried to use application of nestle water, application is extremely poor, it's captcha is not functional due to which I was unable to create my user account, anyways, I checked-out as guest, money was deducted same time but it is 3rd day today, I have not received water. I left voice mail, I got connected with 2 service agents, but 0 practicality. I left an email also. No resolution, water is basic need that can not be hold or compromised, how the hell nestle staff was so careless.

Terrrible