Nanostone ApS Reviews 

On the 9th March Nanostone came to clean my terrace tiles. The tiles looked great but they left 40Kg of mud in the street that i had to clean myself and 30Kg of mud at the bottom of my driveway, as well as mud sprayed over 2m high on my fence, bins, walls, etc. A technician came out on 23rd of March and removed the driveway mud and tidied up the mess from the 1st guy, by this time weeds were growing back and i contacted customer services of this and requested weeds were removed prior to sand and treatment being applied. On 7th April a tech came to apply stone treatment, again i notifed services that the weeds were getting very bad and needed removed. They said if i needed additional treatment they would arrange this. On the 13th April the last employee came and applied the sand on a driveway now covered in weeds.
Nanostone offered a 500Dkk discount and have refused to clean the weeds that have grown over the past 5 weeks.
I don't want 500DKK to spend hours removing weeds from my driveway - that is why i hired nanostone.
I am completely dissatisfied with my service and the attitude that weeds grow back. Of course they grow back, but the service should take approx a week to perform, mine took 5 weeks and this is the cause of the excessive weed build up.

Kasper - the service should not have taken 5 weeks. If someone came before the sand was applied and spent 2hrs it would have been weed free again and there would not be a problem.
You seem to be stating that a 5 week service is normal and that customers should expect a large weed build up prior to the sand being applied.
Fine - the recent poor reviews for your service may increase if this is the case and you do not address customer concerns.

Don’t use this company. Paid for service i did not get. And they ruined my wood stairs. It took them 3 times coming out before they could even get the terrace cleaned. I paid for the three step service but did the last step myself bc they were too busy to come back but they still charged the full amount. They spilled chemical sealant all down my wood stairs and all the way to the parking lot. Sent someone to fix it and now the stairs look terrible.

Terrible work. Ended up with a very sticky wooden patio, with dirt smeared under the stickiness due to poor pre-cleaning. It was evidently a result of the company's own poor judgement when recommending the 'impregnation' (imprægnering) solution for our back patio, but when asked how this could be remedied they would not do anything about it. We can now pay someone else to redo the entire thing. Cannot recommend this company based on this service.

Prompt, efficient service. The treatment was foam pressure sprayed and would therefore dissolve. They take a photo so you can see that the tiles have been treated. Treatment has kept my tiles free of any green residue.

In May this year Nanostone came to our Summerhouse to clean & treat our driveway and terrasse. He didnt do a trial patch on the terrasse and he left before my husband had time to approve the work. (the terrasse was still wet) The driveway looked good, but he never came back to do the final treatment. which according to Nanostone should be carried out 7 days after the clean. After drying out - the terrasse was a mess, I have cleaned it myself better with the high pressure washer in recent years. I called to report it and sent photos to Nanostone - they thought it looked OK. After many telephone conversations I received an Invoice from Nanostone AND a Kredit note for the same amount. Then I started to get calls from the guy who did the work -he wanted to control his work - I had already informed them & Nanostone that our summerhouse was rented out until the end of August and nothing could be done until then. I just had several calls today with a new offer!!!! For an extra 5000kr they will come and do the treatment of the terrace and the driveway - why would I want to oil a terrace to cover up their messy work!!! I said no thanks - then I was offered a free service next year if I paid the 5000kr. (but after reading reviews on here it seems like you cant get out of the service contract and the way Nanostone work I dont trust them) Apparently they have also deleted their satisfaction guarantee. All the time they refer to their sales rules. I have offered to pay the the work done on the driveway - but it seems you just have to accept that what they say goes, I cant pay for the driveway without paying for the terrace -so if you´re not satisfied with their work - Tough! I wouldn't recommend Nanostone for Wooden surfaces. They will do anything to try to get out of their responsibility of doing a proper job. I had read the "handelsbetingelse" on the offer - maybe I am stupid but I thought a professional treatment/clean would look better than and ordinary pressure clean.
Danmarks bedste garanti og kundeservice - is states on the bottom of my offer!! I dont think so!