Had to clean mess myself. Weeds not removed by end of service.
On the 9th March Nanostone came to clean my terrace tiles. The tiles looked great but they left 40Kg of mud in the street that i had to clean myself and 30Kg of mud at the bottom of my driveway, as well as mud sprayed over 2m high on my fence, bins, walls, etc. A technician came out on 23rd of March and removed the driveway mud and tidied up the mess from the 1st guy, by this time weeds were growing back and i contacted customer services of this and requested weeds were removed prior to sand and treatment being applied. On 7th April a tech came to apply stone treatment, again i notifed services that the weeds were getting very bad and needed removed. They said if i needed additional treatment they would arrange this. On the 13th April the last employee came and applied the sand on a driveway now covered in weeds.
Nanostone offered a 500Dkk discount and have refused to clean the weeds that have grown over the past 5 weeks.
I don't want 500DKK to spend hours removing weeds from my driveway - that is why i hired nanostone.
I am completely dissatisfied with my service and the attitude that weeds grow back. Of course they grow back, but the service should take approx a week to perform, mine took 5 weeks and this is the cause of the excessive weed build up.
Kasper - the service should not have taken 5 weeks. If someone came before the sand was applied and spent 2hrs it would have been weed free again and there would not be a problem.
You seem to be stating that a 5 week service is normal and that customers should expect a large weed build up prior to the sand being applied.
Fine - the recent poor reviews for your service may increase if this is the case and you do not address customer concerns.
Reply from Nanostone ApS
Dear Paul.
Thank you for your review.
Before the work began, the areas in question were in a condition with significant dirt, mud, and natural growth build-up. Our service improved the overall appearance considerably, which we are pleased to note you initially acknowledged.
From the outset, the scope of the work and process were clearly communicated, including that outdoor surfaces are continuously affected by weather conditions and natural regrowth such as weeds. The extended timeline was due to scheduling and operational factors during a busy period, which can occasionally occur, but this does not change the nature or quality of the treatment provided.
Regarding the clean-up, we took your feedback seriously and arranged a follow-up visit to address the areas you mentioned.
As for the weeds, regrowth over several weeks is unavoidable, and ongoing maintenance is required after treatment. We also offered a compensation of 500 DKK as a fair resolution, which we believe reflects both the circumstances and the service delivered.
We regret that you are dissatisfied, but we cannot accept responsibility for factors outside the agreed service and natural conditions beyond our control.
Best regards
Kasper - Nanostone