NAB Reviews 

The bank has frozen my accounts and because I rigorously defended my right to be an active customer , they have blocked me from the login page and also from the login page of NABtrade where my investments are held. This bank is not serious . This raises a MAJOR SCAM ALERT !!! DO NOT BANK !

NAB Bank Box Hill
Vile staff only there to appease a certain community . Staff are vile / self centered
Need to manufest bullshit stories to over come there shit service
They play the poor me / racist card .
Manager is a complete gutter trash who manufest lies to head office . Piss poor service by piss poor people

They stopped my accounts because a mix up from asic without even telling me and the. I rang asic and got that sorted and they meaaaged Nab 6 days ago to open the accounts and I’m still waiting and been on the phone yesterday for 3 hours then they say that department is closed and that someone would contact me at 9 am. It’s 1050 am I’m ringing them and they said nobody has notes on what’s going on so I started all again and have home loans and direct debits all defaulting

Avoid avoid
NAB shocking customer service 😮 watch out you get charge annual credit card fees without any warning ‼️

Have to pay for a credit card you want to close ! With interest if your lucky

NOT AS INCOMPETENT AS COMMBANK BUT STILL UNACCEPTABLE!!!

What should have been a straightforward investigation into a recurring merchant dispute evolved into 7 months of unnecessary confusion, uncertainty and continual escalation. Instead of providing clarity and taking ownership of an obvious recurring merchant issue, NAB’s handling progressively transferred the responsibility for managing the complaint from the bank to me. It too escalating this incident for NAB to realise I wasn’t letting this go !

NAB’s handling of this complaint I feel didn’t even come close to the standard of fairness, competence, transparency and customer care reasonably expected of a major Australian financial institution.

This is not an isolated incident there have been ongoing incidents communication and keeping a Customer updated on their issue definitely isn’t there strong point.

NAB needs to stand back and review its online banking website. As at 9 July 2026, NAB online banking website is clunky and hard to communicate with. In particular the way NAB sends me the verification code, and trying to get some sense out of the bot when trying to resolve issues. I think the IT department hasn’t quite got it right yet during NAB’s updating and modernising of its online banking website. Good luck with it, I hope you sort it out soon. It will be just too much effort for me to change to another bank.

NAB have blocked all my accounts including Nabtrade. Started with scam but then went to crypto then any excuse they could find to do nothing
Very vague about why or how I can unblock. Still continues with limited unblocks. Now in the 4th week. Totally unprofessional
AVOID. Offered me $500 for my "frustration" wasn't clear if it was conditional on the unblock
Spent the last 3 weeks trying to get my money out and close all my Nabbed accounts

I have been a loyal NAB customer for many years, ten in fact, but my recent experience has been one of the most frustrating customer service experiences I have ever encountered.

Despite having an established banking relationship, I found communication to be extremely poor, with repeated delays, inconsistent information and a lack of ownership from those handling my enquiries. Instead of feeling like a valued customer, promises not adhered to, I felt as though I was constantly chasing updates and trying to move the process forward myself.

What disappointed me most was the apparent lack of accountability. Issues that should have been straightforward became unnecessarily drawn out, and there seemed to be little urgency or genuine interest in resolving them. I expected far better from one of Australia's largest banks.

Banking is built on trust, responsiveness and relationships. Unfortunately, my experience reflected the opposite. I sincerely hope NAB reviews its customer service processes and empowers its staff to take greater ownership of customer issues, because the current experience falls well below the standard I would expect.

Based on this experience, I cannot recommend NAB.

The bank cancelled my debit card which is obvious to them that I use all the time only to replace it with another debit card that does the same thing and that I had to reapply for which is a waste of my time and makes no sense to me in the first place. NAB are not a bank that think about their customers needs and make things easy for them. The decision to make customers reapply for a new debit card was ridiculous

Small Business credit card is supposed to be taken from main account last working day of each month. I have rung before and complained but it falls on deaf ears. This year I had thousands to be claimed for the last financial year but because the credit card has not been taken I cannot claim and reconcile for the last financial year. Good on you NAB cost me a fortune. Very small business working day to day and you couldn't care less.

Hidden fees not taken or notified at the time of over seas deposits or purchases. $4k plus just removed from my account. No warning just a sneaky little tactic I’m fight to have the money returned What if u did not have the money bsng huge debt. This so wrong on so many levels every time u use your card online for over seas deposits your getting charged $7 to $30 maybe more it’s criminal and it must be stopped so I get the ombudsman onto it. How dare they just take this money I was robbed and scammed by NAB

My Mother recently passed and I have been completing admin of her affairs, including banks, where I need to interactwitheach of them. My Mother had an NAB account and I was blown away by the service given by staff. What I learnt was that NAB has a bereavement team. They were extremely compassionate, kind and so helpful in sorting her account whilst I was in raw grief and noting I am Audhd. Once I recieved the official death certificate, I took it to my local NAB branch in Moranbah, and experienced the same compassionate and kind interaction. All staff in the bank worked together to assist me and even even completed certification of documents for a different bank who's process is a little more difficult paperwork wise. I cannot thank the staff enough, and the real human care they continuously gave during a extremely difficult time.

Hopelessly unhelpful. I received a notification last month saying I received a bonus interest, upon chemist was same as other month so I enquired. Got a call back saying that is the bonus interest,the I went like it's same as every other month. The agent went like that's right,that's the bonus. I said if it's the normal interest why say bonus interest. I was like other customers might not check this so you just telling customers bonus interest and people might get happy and not check,but it's a lie. Nab is lying to customers and tricking them. Very disappointed and frustrated and I will be changing my bank for sure.

Its great that they have a branch back at Colonnades again but a great shame that the customer service is as poor as it is, “Everyday banking made easy” is the catch phrase on the screen at the counter but not the reality, chasing a deposit that may be a scam and the staff use the same app I have and tell me what I already know then shrug their shoulders saying theres nothing more they can do, no advice of how I could move forward, alternate options of investigation etc. Seems if you don’t have a mountain of debt or a mountain of cash with them they just aren’t interested.

Don't even bother applying for a mortgage with this bank if you've never banked with them before.

Tried to refinance our home loan with this mob with good income and a decent LVR. Gave them everything they wanted from us, even paid down our HECS to improve our servicability at their advice. In the end our application was rejected simply because we hadn't banked with them before. Now we have a credit enquiry on our file which will make it harder with other lenders.

Our mortgage consultant, Vish, was wonderful though and fought very hard to get us through but unfortunately the beurocracy of this bank prevented us from having our application approved.

Cancelled a credit card in Nov 2025 and received a new card. the two credit card accounts are still in my account. Raise the issue in Branch still not resolved. Opened a term deposit on Tuesday 2 June 2026 and transfer some money into (there for a hour in the branch). on Thursday 4 June 2026, logged into internal banking within a minute, NAB block my access and received message asked to call NAB. Called, on the phone for a hour, was told I need to go to the branch to unblock the internet bank access and asked the reason. NAB woman said she cannot tell me and just to to the branch. Terrible services, not help at all. If nothing can be achieved through the phone call and wasted so much our time. I went to provide the complain through their websit and at the end, said error occured, what I have written all disappeared. NAB is terrible bank, I would not recommend anyone to use it.

Disgusted with NAB after 30 years having an account had blocked my card and they still allowed online transactions to come out of my account and overdraw my account , feel completely ripped off do not recommend . Went into branch they held no accountability and closed my account .

I’m furious about the loans you’re providing for sharia loan. I’ve been with NAB over 30 years and this isn’t acceptable that you’re are supporting terrorists . I’m thinking of closing my bank account and moving to a different bank

Unfortunately they removed tellers at a time when Ipswich started to boom.
I've had to return 4 times today as the queue was out the door and many customers just leaving while still waiting.
It's only yo get worse so wake up Nab 😡😡

He did say not too and I should absolutely respect what he said.
However Bruce from Customer Care (Frauds and Scams) in Sydney was an absolute Rockstar compassionate empathetic and a complete Gentleman.

Thankyou from the bottom of my heart for your genuine kindness consideration respectful nature, I am breathing a lot easier now.

We need more people in the world like Bruce. Thankyou so much for being a star in mine!