Motostorm Reviews 

I will never buy from MotoStorm again. I ordered an Akrapovic exhaust kit totaling over $1,200. At checkout, the website listed a final total with zero mention of international customs duties, import taxes, or carrier clearance fees.
Only AFTER they processed my credit card and sent the receipt did they bury a note at the bottom warning about potential extra customs fees. When the package arrived via FedEx, I was hit with an unexpected invoice for duties and disbursement fees.
When I contacted customer service, an agent completely dismissed the lack of upfront transparency. She claimed it was my fault for not checking their external FAQ page or reading the fine print on the post-purchase email to cancel the order during their one-month shipping delay.
MotoStorm intentionally hides conditional international shipping costs until after they take your money, then uses defensive, unhelpful customer support to dodge accountability. If you are ordering from outside the EU, expect surprise bills and zero customer service. Buy elsewhere.

The visor I ordered is fine - this review is a warning about cost, not quality: the price at checkout is not what you'll actually pay.
Motostorm ships to Switzerland on a DAP basis (duties unpaid), which means each parcel is cleared individually by the courier and you are billed separately on delivery. In my case UPS charged a further CHF 34.90 on an order of about €83. The bulk of the additional charge (~CHF 28) was UPS's own customs-clearance fee, a flat charge unrelated to the value of the goods. On a low-value order that fee is disproportionate: it pushed the real landed cost from €83 to roughly €115.
This is not clearly disclosed by Motostorm at checkout. Most EU retailers shipping to Switzerland now either collect VAT at the point of sale or ship DDP, so the price shown is the price paid. Motostorm does neither, and fails to adequately warn.
Update: Motostorm's reply addresses duties and VAT — neither was my complaint. No duties were applied, and the CHF 6.25 in Swiss VAT is uncontested. The issue is the remaining ~CHF 28, which is UPS's brokerage fee, charged because Motostorm ships DAP rather than DDP, and something not disclosed either pre-sale or in the post-sale confirmation.

bought a helmet from them, SHOEI brand. They sent it, got pulled up in Thai customs as couterfeit SHOEI. They said they cant authenticate and look the the invoice. I doubt they will refund so off to chargeback land. They also wanted me to pay an extra 9800thb. SCAM SCAM SCAM.

They send this email, its a shame we cant uplaod proof to Trustpilot

Hello SCOTT,

The helmet comes directly from Shoei and is authentic, as indicated on the invoice.
The labels are still inside the package.



Best Regards.

AURORA

Motostorm srl

(+39) 0541.85.78.48

DO NOT ORDER FROM THIS COMPANY
got billed an additional £175 on a £800 helmet.
At no point was this mentioned even after discussing order on the phone.

Now I'm told I CAN NOT return or get a refund. UTTERLY DISGUSTING and I will be raising this with trading standards.
So I have to pay it or lose £800 helmet.

Terrible customer service all round.

I was looking forward to my item being delivered to the UK, when I received an email form UPS saying I had to pay £45.69 import fees before they would deliver! Ok, maybe I should have known this, but there's nothing on the Motostorm website warning people about these import fees. Very disappointed and would have bought elsewhere if I had known.

Update - I had the reply below - it may state that their may be extra fees, but it's not stated very clearly.

Ordered my Y104CAT - Termignoni and was delivered within a week by GLS to Denmark.

I bought two weeks ago two items on their website . One was shipped on time and got all the necessary info regarding the shipment on time . The other item I cancelled the order after one week and I got the refund immediately. Very professional experience and highly recommended

Package not delivered, they deny responsibility and not willing to work the issue out.
Update: Motostorm is the company I made the deal with, it is motostorm’s responsibility to take care of everything needed to get my package to me. I do not understand why you expect me to deal with the shipping company. Parcel was never received.

Hi All,
Please can I express from my experience in UK, don't read the review's on this company which are negative.

My communication via emails via Carol including they answered phone each time I called

The pricing was fantastic (cheapest by a few hundred) communications was excellent just be aware of import duty to even with this based buying a new helmet and boots I still over £200.00

Def recommend them:-)

Package not delivered, they deny the responsibility and tell me to contact the police. I live in Canada and police don’t care about those cases

Sent a question on ORDER #796726 for an HJC i80 helmet XL but still haven’t gotten a response

Good products but... Not enough on the site warning customers about import tax charges. Nasty shock and had I known, I would not have purchased from them. Added £60 to the cost of purchase!

Order reference #787569
Have not shipped the product as they promised and no reply from their end, asked for clarification about the delay no reply nor acknowledgement

Super fast postage and air vest at an amazing price! Couldn't find cheaper anywhere else.

Very happy with Motostorm. From ordering to enquiring about delivery was faultless. Carol was extremely helpful and answered my questions quickly and kept up to date with delivery date. Was shipped by ups on 18/11/25 and arrived today 25/11/25 which is good from Italy to Northern Ireland. By far the best price anywhere for these headers and the genuine article. Would have no issue ordering from this company again. 10/10

Excellent company. Exceptional value and service. Couldn't be more pleased. I ordered a helmet not available in the USA and it was in stock and shipped from Italy to the USA in 1 week. Outstanding. Better service than most US companies. I highly recommend this dealer. Wish I could give more than 5 stars.
10 out of 10

Scam. No information about them cannot act as the importer in Thailand, no information about procedures, but a mail by UPS with sky high charges which are as well scam and almost the amount of the product. Do NOT buy from them

Order Number 763003. I ordered an Arrow Competition Low Full System S1000RR 2020 exhaust for my new motorcycle over a week ago. It has yet to ship and with multiple text messages, emails and phone calls I have yet to get someone to respond. I am supposed to go pick it up from the dealership, that I have to drive 7 hours too, with the new exhaust installed but now if it ever arrives I will have to pay for the labor out of pocket. I chose this website to save money but it seems to have back fired. If only I could get my stuff shipped to me in a timely manor.

I ordered something for my Scooter. They said it will be shipped out before sept. 9. They don't answer emails which I find unprofessional. And the process update doesn't seem to work as well. Hopefully this was not a scam since I already experienced it.

Motostorm provide misleading prices.
Their prices are competitive as they try to incur additional costs to you via delivery and tax charges AFTER you have already made payment to them.
Im in australia, made payment in full for a shoei helmet including a delivery charge.
Once dispatched, i recieved a UPS invoice which i thought was incorrect and tried to get motostorm to deal with it. Motostorm confirmed that they wanted me to pay it, currently disputing with them now to which they dont want to process a full refund.

also prior this, the helmet i actually wanted was in stock at time i placed the invoice for in june 2025, they advised it was actually on order and would take 8 weeks. They waited 8 weeks to tell me it was actually unavailable and offered me a different model which i reluctantly accepted, to find out that they hit you with additional hefty tax & courier fees after youve already paid them is truly a dirty tactic.
Regret ever dealing with this unprofesssional group of con artists.