Motostorm Reviews 

Ordered a c71 hjc helmet. Absolutely beautiful, it was shipped faster than expected and arrived so quickly after being shipped. Definitely will be ordering more at a later date.

I ordered a upmap t800 put in my year and modle and I was sent a upmap that was not for my bike!!! I sent it back and they are claiming customs has not released the item to them. Its has been over three months since they claim they sent in the paper work. If your in America do not buy from motostorm because when they send you something thats wrong that their site tells you will work your probably not getting your money back!! I have returned a couple things from oversees and never had an issue till motostorm!!

I Bought an item and paid for fedex expedited shipping, which is turning out to be extremly slow, upon contacting the retailer to request that they interviene and contact the shipping company to get them to do what they have been paid to do (as fedex advise i am not their customer, therefore they cannot discuss the matter with me) the retailer provided the usual we can do nothing reply, basically telling me to go away.

Not the kind of customer service you expect especially when you are paying a premium in shipping.

I would advise people to think VERY carefully about buying from this retailer especially when they have ZERO interest in assisting you after they have taken your money.

And as a notice to Trust Pilot, I will in no way entertain you removing my open and HONEST appraisal of this retailer because they try to say that my FACTUAL account of my buying experience meant to assist other make an informed buying choice is in anyway derogatory.

Edit 02/10/2026

As delivery was hugely delayed under the EU distance selling regulations I envoked my right to cancel.

The retailer advised the they would only refund AFTER, they had the item back in their possession, (even though they recalled the item and fedex is returning to sender) Under the EU distance selling regulations this too is not allowed.

Therfore again I would advise people to think very very carefully before spending any money with this retailer.

As a further edit 16/10/2026

This company has now incorrectly breached EU law, by only providing a partial refund, the EU direct is quite clear in that any refund must be in full. As that has not happened I have been left with no alternative but to use legal means to recover my funds.

So again I implore people to think very carefully before spending your hard earned money with a company which employs such questionable business practices. Factually they cannot be trusted

I Was first on trustpilot after i order gotta admit i got a little nervous.
I ordered a topbox and a set of panniers plus innerbags and a light kit for the topbox.
Everything went really smooth. Shipped within a week. (money got drawn here) Arrived within 14days (to Denmark)
packaging had a little damage but nothing was wrong with the goods. Perfect fit on the bike.
All in all a great experience, i woulndt be affraid to purchase again.
Thank You

Order nº 849798
I've bought 2 central pads for a shoei helmet on 6/8/2026 and payed on the same day. Waited several days and nothing.
On 24/8/2026 they sent me a email, telling me that the arrival date will be on 15/9/2026. I wait again...
I've sent new email asking them, what was wrong with my order.
Then they send me new email, that the item I bought (on stock when I bought it) was "not available" and the date of arrival is now on 30/11/2026!!! Am I being robbed??
In this precise moment in your site I can read "Shipment in 7 days" (XL9)!! It should be "NOT AVAILABLE"!!

If you are in the UK do not use this site. Repeat, stay away from this site.
You will be tricked into believing you are receiving discounts with your minimum order purchase, you have to spend a minimum of £135 ex delivery. Only to realize when the item reaches UK you now have to pay an additional tax that adds up to one third of your total order. My order that totaled £155 including delivery is now costing in excess of £200. What a scam!
Worst still the delivery is by ups, 2 weeks and still haven't received my order.
If you in the UK do not use this site. Very deceptive and unprofessional delivery service. Effectively a scam.

Is MotoStorm Fraud?

I ordered (Order #856486) almost 10 days ago from MotoStorm. It was expected to be shipped on 9th of September but it shows delayed.

When I try to contact via Info Request, Email, Whatsapp I do not receive any reply.

EDITED:

I received item. All is good. Except customer service I liked delivery, packaging, quality etc.
I'd like to have more responsive support , quick email, whatsapp replies.
Thanks MotoStorm!

Purchased Alpinestars leather pants and UPS shipping was only 6 days to Australia. Also, much cheaper than purchasing here.
Highly recommend.

What they do not tell you if you buy and ship to Australia UPS charge you a fee of 18% on top of the shipping charges you have already paid buyer beware.

Would not recommend, took 3 weeks longer than expected to ship. Left in the dark with everything after emailing multiple times. Got an extra $233AUD shipping charge after already paying $63AUD shipping when purchasing product with motostorm. They say it’s in their terms and conditions but I’m failing to see where it says that. Only in the confirmation email AFTER you make your purchase. Better off buying it somewhere else, it will end up costing the same if not less. Minus all the messing around with these guys

Don’t buy from this business if you have even a small chance of needing to return it - especially from overseas. I received a faulty item and returned it. Now waiting on nearly a month, excuses ranging from shipping to customs - never their fault, no responsibility or interest in assisting customers. Terrible service

Just another motorcycle parts distributor that allows you to order on their website only to not actually have it in stock!

I have placed numerous orders with this store, including motorcycle gear, protection equipment, accessories, and premium parts from brands such as Alpinestars, AGV, Akrapovič, Rizoma, Arrow, and Puig.

All orders were delivered to Barcelona, Spain, on time and in excellent condition. The products consistently matched their descriptions, the sizes were correct, and the overall quality was excellent.

I also visited the physical store to purchase a helmet. The communication during my visit was friendly, professional, and helpful. I had the same positive experience when communicating by email—the team was always responsive, pleasant, and ready to assist.

After many successful purchases, I can confidently recommend this store for its reliable service, high-quality products, timely delivery, and excellent customer communication.

I bought a dainese airbag vest and was hit by close to $100 import taxes from FedEx, which motostorm did not mention beforehand on the checkout page and obviously did not prepay whereas it is an option. Out of this, FedEx added a $15 disbursement fee which could also have been avoided if the tax had been prepaid. I contacted their customer service and they hypocritically said it wasn't their fault if there are taxes. Other businesses include it in the sale price and prepay the custom taxes. So I would at least ask about that before purchasing anything and not work with them if they dont want to help.

I will never buy from MotoStorm again. I ordered an Akrapovic exhaust kit totaling over $1,200. At checkout, the website listed a final total with zero mention of international customs duties, import taxes, or carrier clearance fees.
Only AFTER they processed my credit card and sent the receipt did they bury a note at the bottom warning about potential extra customs fees. When the package arrived via FedEx, I was hit with an unexpected invoice for duties and disbursement fees.
When I contacted customer service, an agent completely dismissed the lack of upfront transparency. She claimed it was my fault for not checking their external FAQ page or reading the fine print on the post-purchase email to cancel the order during their one-month shipping delay.
MotoStorm intentionally hides conditional international shipping costs until after they take your money, then uses defensive, unhelpful customer support to dodge accountability. If you are ordering from outside the EU, expect surprise bills and zero customer service. Buy elsewhere.

The visor I ordered is fine - this review is a warning about cost, not quality: the price at checkout is not what you'll actually pay.
Motostorm ships to Switzerland on a DAP basis (duties unpaid), which means each parcel is cleared individually by the courier and you are billed separately on delivery. In my case UPS charged a further CHF 34.90 on an order of about €83. The bulk of the additional charge (~CHF 28) was UPS's own customs-clearance fee, a flat charge unrelated to the value of the goods. On a low-value order that fee is disproportionate: it pushed the real landed cost from €83 to roughly €115.
This is not clearly disclosed by Motostorm at checkout. Most EU retailers shipping to Switzerland now either collect VAT at the point of sale or ship DDP, so the price shown is the price paid. Motostorm does neither, and fails to adequately warn.
Update: Motostorm's reply addresses duties and VAT — neither was my complaint. No duties were applied, and the CHF 6.25 in Swiss VAT is uncontested. The issue is the remaining ~CHF 28, which is UPS's brokerage fee, charged because Motostorm ships DAP rather than DDP, and something not disclosed either pre-sale or in the post-sale confirmation.

bought a helmet from them, SHOEI brand. They sent it, got pulled up in Thai customs as couterfeit SHOEI. They said they cant authenticate and look the the invoice. I doubt they will refund so off to chargeback land. They also wanted me to pay an extra 9800thb. SCAM SCAM SCAM.

They send this email, its a shame we cant uplaod proof to Trustpilot

Hello SCOTT,

The helmet comes directly from Shoei and is authentic, as indicated on the invoice.
The labels are still inside the package.



Best Regards.

AURORA

Motostorm srl

(+39) 0541.85.78.48

DO NOT ORDER FROM THIS COMPANY
got billed an additional £175 on a £800 helmet.
At no point was this mentioned even after discussing order on the phone.

Now I'm told I CAN NOT return or get a refund. UTTERLY DISGUSTING and I will be raising this with trading standards.
So I have to pay it or lose £800 helmet.

Terrible customer service all round.

I was looking forward to my item being delivered to the UK, when I received an email form UPS saying I had to pay £45.69 import fees before they would deliver! Ok, maybe I should have known this, but there's nothing on the Motostorm website warning people about these import fees. Very disappointed and would have bought elsewhere if I had known.

Update - I had the reply below - it may state that their may be extra fees, but it's not stated very clearly.

Ordered my Y104CAT - Termignoni and was delivered within a week by GLS to Denmark.