Miinto Nederland Reviews 

Like with all other marketplaces it is very easy to order something with Miinto, so easy to spend money.... But when something is wrong, like in my case, the order wasn't delivered, there is a complete lack of customer service and communication. Even after the 'so-called' investigation period of 15 workdays (!!!) there is no communication whatsoever on when I can expect a refund....

I have been a customer of Miinto for years, spending thousands of euros.

Recently I received a designer bag without complete items, such a dust bag and asked them to please send it to me.

Never got a response.
The moment something goes wrong, you are ghosted.

I suggest other services for better quality.

Really good customer service!!

Speed and accuracy of reactions and assistance of customer service team after I encountered a problem with receipt of a package. They kept me in the loop of the process and the outcome. It all worked out fine and satisfactory. Too bad the sweater proved too small :-(

Absolutely unacceptable — terrible product quality and even worse customer service.

I purchased a pair of Prada glasses from Miinto in June 2026. Within just 6–8 weeks of purchase, the lettering on the inside of the temples had already started fading. Even more shocking: the glasses had barely been worn.

For a product sold as Prada, at this price point, this is simply unacceptable. You expect a certain level of quality and durability from a premium brand. Having the lettering fade within less than two months — despite minimal use — is completely unacceptable and raises serious questions about the quality and, quite frankly, the authenticity of the product. I contacted Miinto expecting them to take this matter seriously. Instead, they simply dismissed my complaint by claiming that the damage was caused by “use” or “cosmetic wear” and therefore was not a manufacturing defect. This response is, in my opinion, completely unacceptable. How can lettering on a pair of expensive Prada glasses start disappearing after only a few weeks and Miinto simply wash its hands of the matter? What makes this even worse is that Miinto refuses to provide any solution whatsoever. No repair, no replacement, no compensation, not even a reasonable gesture of goodwill. After being a loyal customer who has ordered from Miinto repeatedly, this is how they choose to treat a customer when something goes wrong. Miinto has been extremely rigid and dismissive throughout the entire process. They seem far more interested in avoiding responsibility than in actually solving a legitimate customer complaint.

A company selling premium products should stand behind what it sells. Miinto clearly does not.

This has completely destroyed my trust in Miinto. I will never order from Miinto Netherlands again, and based on this experience I would strongly advise others to think twice before spending their money there.

Defective product, unacceptable quality, zero accountability and extremely poor customer service. Miinto has lost a loyal customer because they could not even be bothered to find a reasonable solution to a problem that occurred within 6–8 weeks of purchase. Absolutely disgraceful.

I purchased Gucci sunglasses and found out they were used and defect. I decided to file a complaint stating the issues. As a reaction I got that they're not solving the problem and I should go have them fixed at an optician and that routine maintenance is normal. Once again, I didn't even have them long enough for a routine to be started. Never ordering from miinto again.

Be aware of Miinto scam! I ordered a polo in two sizes, for selection. Upon receipt I selected one and send other back. Miinto is now claiming that they received damaged polo without original tags and they are refusing refund. This is pure nonsense, I didn’t even touch the smaller one. Aparently, with them, you are always at risk of refusal for return. I learned my lesson hard way. I hope this review will help at least someone to avoid the same. Pure scam!

They had a data breach, never told me, and I got an email from a scammer in Malta telling me to transfer the amount of my order to their IBAN. Appalling.
Not safe.

I have been shopping with Miinto for several years now and have never been disappointed. Best buys by comparison and frequent discounts plus easy returns!
Highly recommended!

Don't bother ordering here. Yes, they have a great discount every once in a while, but after initial excitment that all goes away very quickly. They deduct the payment, but products stays in processing status (as long as 10 days) unless you reach out to their CS to report this. They offer no resolution beyond contacting the shop, and then the next thing you know is a cancelled order with no explanation given. This keeps happening over and over again. If it magically happens that the product is actually sent, it takes 10 days to be delivered. Processing delays, shipping delays, and then when the product is finally shipped (and I keep seeing this with Miinto purchases) is that delivery keeps changing on the request of the seller?? Please save your money and get your products elsewhere.

I am extremely disappointed with my experience.

My glasses have been missing since May 3rd, and despite being told that the investigation would take 21 days, we are now approaching two months with no resolution. I have neither received my order nor been refunded.

I have contacted customer service multiple times, but the process keeps dragging on without any clear answers or action being taken. It is unacceptable that customers are expected to wait this long for either their product or their money back.

At this point, I feel completely let down by the lack of accountability and customer support. Based on my experience, I cannot recommend this company and would strongly advise others to think twice before ordering.

Appalled by the "Vintage/pre-owned" service. The order is cancelled for the second time, and item is again re-listed online. Why can you not just ship it??? What is the purpose of continuosly re-listing it? You are basically freezing customer's money for weeks while you pretend to process the order, although you already know that the item will not be shipped. Absurd.
Order numbers: 8637e025-ae91-48de-001f-0000002b43a9 and 8637e025-ae91-48de-001f-0000002b1601

Easy to use chatbot and not difficult to get into contact with a real person in the chat. Good help and service!

I received excellent assistance with processing a return.

Great experience, fast delivery and custumerservice is top!!! Quick response and clear answers!!!

The best platform for myself, confirming it over and over again after each purchase

I’m extremely satisfied with the service. They responded via chat and resolved my request immediately.
My trust in them is fully secured.
I will definitely return for future orders.