Wheelie on the Waves Reviews 

16
TrustScore 4.5 out of 5

4.5

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Company details

  1. Cruise Travel Agency
  2. Disability Services and Support Organisation
  3. Travel Agency

Written by the company

Wheelie on the Waves is a specialist travel service dedicated to making cruising accessible, inclusive, and stress-free for wheelchair users and travellers with additional needs. Founded by Deanne Moses-Wright, a wheelchair user herself, an experienced cruise consultant, accessibility specialist, and disability advocate, the business combines professional expertise with lived experience to deliver truly personalised support. Working across all major cruise lines, Deanne helps clients choose the right ship, cabin, and itinerary based on their individual requirements. From securing limited accessible cabins to advising on onboard navigation, excursions, and port accessibility, every recommendation is designed to maximise independence, comfort, and confidence. Beyond travel planning, Wheelie on the Waves plays an active role in disability advocacy and industry change. Deanne is a public speaker on accessibility, resilience, and inclusive travel, using her platform to educate businesses and inspire improvements. Through social media, community engagement, and an her podcast ‘Wheelie Smooth Sailing!’ she amplifies real experiences and practical solutions to influence better standards. The mission extends beyond cruising—working collaboratively across the wider travel and tourism industry to drive meaningful, lasting change—ensuring accessibility becomes standard, not an afterthought, for future generations of travellers. For cruise bookings and enquiries please contact me via email Deanne@premier-travel.co.uk To book Deanne to speak at your event, or for advocacy purposes please email Deanne@wheelieonthewaves.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

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4.5

All reviews

(16)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Myself and my Husband used Wheelie…

My Husband and I used Wheelie on the waves (Deanne) to book our Honeymoon, neither of us have additional needs but Deanne was able to book us the most memorable honeymoon to Mauritius. Deanne explored different honeymoon destinations and found several different hotel options for us that were within our budget, she organised everything from start to finish and was proactive with replying to our emails and keeping us updated with everything. Deanne was highly reliable at responding to our emails, was able to give us advise on vaccinations and answered all our questions (There were many!) We highly recommend using Wheelie waves and will be using them again!

24 May 2026
Unprompted review
Rated 5 out of 5 stars

First disability cruise

Our first time booking a cruise for our disabled son with additional equipment hire, Deanne took that stress away from us and secured everything we wanted and needed.

1 May 2026
Wheelie on the Waves logo

Reply from Wheelie on the Waves

It was my pleasure!

Rated 5 out of 5 stars

Expert Cruise Consultant

Deanne has successfully reserved our choice of cabins for two cruises in 2028 and also we booked another with her for July 2026. She is extremely knowledgeable and empathic to the needs of disabled travellers (my husband is a full time wheelchair user). She is a lovely person and willing to share her expertise- I have no hesitation is highly recommending her to you.

1 May 2026
Rated 5 out of 5 stars

A Wheelie great experience

Deanne couldn't have been more helpful. She took all the stress out of trying to search for and book our cruises. Nothing was too much trouble. Being disabled herself she fully understands the needs of disabled people when on a cruise . It has been a pleasure booking through her and we wouldn't book with anyone else. Thanks Deanne

1 May 2026
Wheelie on the Waves logo

Reply from Wheelie on the Waves

You are so very welcome, thank you for your kind words

Rated 5 out of 5 stars

Great communication

Great communication, very easy to deal with and excellent customer service

6 May 2026
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you for your kind review, and for allowing me to look after you and your cruise bookings!

Rated 5 out of 5 stars

Very fast, efficient reply with options and prices

Deanne answered my queries regarding availability of accessible cabins immediately and also had answers to my questions. The whole process was sorted for me including booking the evacuation chair.

1 May 2026
Wheelie on the Waves logo

Reply from Wheelie on the Waves

It was my pleasure! Thank you for allowing me to look after you!

Rated 5 out of 5 stars

Wheelie helpful lovely lady

Deanne took the stress out of booking my holiday, I will continue to use her for future holidays. Thank you so much.

1 May 2026
Wheelie on the Waves logo

Reply from Wheelie on the Waves

So pleased to assist you once again!

Rated 5 out of 5 stars

Cruising made simpler with Deanne

We've booked a holiday with Deanne for next year, she is very knowledgeable, especially when you are a wheelchair user etc, she manages all your booking information and is very helpful, because of her wealth of knowledge. Fantastic service, I will be booking all my future holidays with wheelie On The Waves.

12 July 2025
Unprompted review
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you so much for your kind review! I look forward to continuing to look after your travel arrangements for you.

Rated 5 out of 5 stars

Deanne Moses-Wright from Wheelie on the…

Deanne Moses-Wright from Wheelie on the Waves took part in an accessibility panel session at the British Tourism & Travel Show and was a standout contributor. She was knowledgeable, engaging and clearly passionate about the topic. She held the room's attention throughout and sparked really valuable conversation. I wouldn't hesitate to recommend her as a speaker.

14 April 2026
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you very much for your kind review, it’s so important that we keep having conversations around accessibility within the tourism and travel industry. It was my pleasure to bring the voice of lived experience to the event.

Rated 5 out of 5 stars

Deanne really is a superstar

Deanne really is a superstar. She goes above and beyond to assist her clients and takes all the stress and hassle out of what can, often be a frustrating process when trying to book cruises.
If you want to book a cruise and have any accessibility needs (or even if you don’t), it’s extremely reassuring to book with someone who knows first hand what is required and will do everything she can to ‘make it happen’ - seemingly at any time of the day… I’m not sure when Deanne gets time off as she is always available to answer any questions or concerns.
I wouldn’t hesitate to recommend Deanne, and always feel totally confident that nothing will have been missed when booking with her.

14 April 2026
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you so much for your kind words, and for trusting me with your adventures!

Rated 5 out of 5 stars

2 weeks of luxury holiday to the Maldives

We returned from the most incredible 2 week trip to the Maldives (You & Me) in February 2026, all thanks to Deanne! From the very beginning, she made the entire process completely stress-free and easy for us. Every detail was handled perfectly, and her knowledge and recommendations were spot on.

What really stood out was her dedication—she was always available to help, even outside of normal hours when we wouldn’t have expected a response. That level of service made such a difference and gave us total peace of mind throughout.

We genuinely couldn’t fault a single thing. If you’re looking for someone reliable, attentive, and truly committed to making your trip special, we highly recommend Deanne. Thank you for helping us create such amazing memories!

7 February 2026
Unprompted review
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you Tracey, it was a joy to arrange everything, for such a fabulous holiday for you all! I know that using a travel agent was new to you, and it was my pleasure to provide you with the true experience of what having a personal travel consultant really means!

Rated 5 out of 5 stars

Dea is passionately knowledgeable about…

Dea is passionately knowledgeable about the accessibility of the travel industry, this hasn't come from years of training to do a job, this has come from a fire in her belly to genuinely want to help people access holidays without undue stress (after experiencing the chaos that inexperience can cause first hand). Its been a pleasure to see her grow as a consultant. If you require specialist assistance or access for your trip, i would not consider booking a holiday without speaking to Deanne first. She considers all the challenges that a regular agent would not.. because she lives them herself.

10 September 2025
Unprompted review
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you so much for your kind words Laura,.

Rated 5 out of 5 stars

Deanne’s knowledge and experience

Deanne’s knowledge and experience is first rate. We have been far more relaxed in booking cruises who had empathy with mobility issues and also the extra help and ideas she gives us.

14 April 2026
Unprompted review
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you Keith, I appreciate your feedback, and of course your trust in me to book your cruises for you and your family.

Rated 5 out of 5 stars

Without any reservations

Without any reservations, I recommend Wheelie on the Waves for all your cruise requirements
In 2024, P&O changed their rules for those taking powered mobility devices on board their ships. As a result, P&O cancelled a cruise we had booked as there were no suitable cabins available for us.
With no real hope of success, I contacted Deanne with a request for her to find us a suitable cruise for the summer of 2025.
She found us an excellent cruise on board Regal Princess around the UK in early June.
Since this experience, we have used Deanne to make all our cruise bookings and she has never failed us!

5 April 2026
Unprompted review
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you for taking the time to leave me such a lovely review Nigel, it is, as always, my pleasure to assist you both.

Rated 5 out of 5 stars

I would not use anyone else

I have booked a couple of cruises through Wheelie on the Waves. I have found the process really easy and recommended her to other family members who have booked through Deanne. As she is a wheelchair user I feel very confident that my accessibility needs have been taken into account and that I have the things in place that my cruise line requires. Deanne answers any questions you may have promptly and has a wealth of knowledge. I highly recommend Wheelie on the Waves

11 October 2025
Unprompted review
Wheelie on the Waves logo

Reply from Wheelie on the Waves

Thank you so much for taking the time to post such kind words! Thank you for trusting me with all of your cruise bookings, and for recommending me to all of your family too! I’m thrilled to be looking after you all

Rated 5 out of 5 stars

Amazing accessible cruise

I contacted Deanne as I’m a permanent wheelchair user and needed a stress free cruise knowing all my accessible needs were met.
I had not travelled since being paralysed as too anxious about everything that could go wrong.
She didn’t let me down she was always available for all my queries and gave good advice for my first accessible cruise. She sorted out all my accessible transport, room and evacuation chair.
I couldn’t fault anything from start to finish and have booked two more cruises with Deanne. She has given me the confidence and independence to travel again.

14 March 2026
Unprompted review
Wheelie on the Waves logo

Reply from Wheelie on the Waves

This means so much to me! I am thrilled to have opened up your world!

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