WEMPE Reviews 

Truly disappointed with Wempe NYC.
Ten years ago, when the new Rolex Daytona was released, I signed up on Wempe’s waiting list and was told I was among the first 50. Due to a job change, I stopped traveling to New York, but I continued to check in with Wempe every year to ask about my position on the list. Each time, they responded politely that the list was “moving slowly.”
Over the years, I started hearing about others buying the same watch from Wempe, and it became clear that I was being passed over — most likely because I didn’t have a prior buying history with them.
Now, a decade later, when I once again reached out, I was informed that Wempe’s partnership with Rolex was ending and they could no longer fulfill my request. I contacted their Director of Sales, who admitted that the store staff probably hadn’t been fully transparent about the waitlist all along.
In other words, I had spent ten years waiting for a watch that I never had a real chance of getting. I had chosen Wempe because I trusted their reputation as a major international dealer — not realizing that without a purchase history, I didn’t stand a chance.
As a collector, I’ve bought watches from IWC, Omega, and even Patek, but I never realized that “buying history” had become the true gatekeeper to owning the most sought-after pieces. I believed that genuine passion and early interest mattered more than how much money one had already spent.
In hindsight, I was probably naive — but this experience also says a lot about the cynicism behind how Wempe chooses to treat customers. It’s not about passion for horology or respect for long-time collectors with limited means; it’s about “money talks.”
I understand that’s how much of the luxury industry operates, but I expected more integrity and honesty from a proud family-run company like Wempe.
After this experience, I’ll stick to smaller, local dealers who care about the products and their customers — not just the sales figures.
Thank you, Wempe, for teaching me that lesson — but honestly, I expected better from you.

Purchased from their Bond Street, London store previously, excellent service! In Germany (Munich) absolutely terrible service! I notified them 3 months in advance of a planned visit to their Weinstrasse, Munich store and 3 watches I wished to see. I was asked to confirm 2 weeks in advance of my visit (date and time advised). The store had no knowledge of my visit despite it being arranged with Customer Services by several emails. Furthermore, of the 3 watches identified only 2 were available! Will not be purchasing from Wempe ever again with such dreadful service!

I recently purchased two used Wempe watches. I sent them off to Wempe's service department in Hamburg and was very pleased with their care and attention. One watch - Zeitmeister Sports - wasn;t retaining its power reserve and although this was last serviced by Lange in London they refused to look at it again since they stated they now only service their Lange watches. Wempe however replaced the movement without any fuss at all nor did they charge. The other watch, Aviator XL auto , came back and is now looking and running perfectly. The charge was very reasonable
I notice previous comments about customer service within the shop. The two assistants in the service department couldn't have been more helpful and efficient. I have two other Wempe's and will send these back in due course.

I had my vintage Rolex serviced at Wempe. This was the worst customer service I ever experienced- non existing … and the store manager is rude and very un respectful 🙈

I had my vintage Rolex watch serviced at Wempe. I was NOT impressed with the service or lack of same, I found the hideous “humor” of the store manager to be very offensive and rude. I will never do business again.

Unfortunately, my experience with this store was extremely poor. There was no customer service whatsoever, and their products were of low quality and did not match the price I paid. I noticed that the other website I visited seems to be highly impressive, as it boasts excellent customer service and offers fantastic, reasonably-priced products. 👉👉👉 beendy

A horrible experience. I always thought that in high end luxury stores the services must be extraordinary, this is not the case in this store where today July 17, 2023 I had the worst treatment in a store. the first thing when I tried to enter in the store, an employee looked at me and it took about 1 minute before he analyzed me and decided that I deserved to enter the store, then once I entered the store, a terrible employee came to me and asked me what I wanted. I told him that I am interested in buying a rolex watch for my mother, a not very popular model, a model that cannot be resold to earn more money. I showed him that I found the watch on their website and that it is in their store in Frankfurt when the employee told me without checking the computer or asking anyone else that they didn't have the watch and before I could ask him anything else he said goodbye and turned his back on me. 30 minutes after I left the store, I couldn't believe what happened. There's no way, I think it's impossible to behave like that with a customer who wants to buy a watch worth almost 12 thousand euros. This is the most horrible store I have ever entered in all my 33 years.

I'm a resident in Denmark and choose Wempe, Jungfernstieg in Hamburg to hand in my Nomos watch for a warranty repair. No question asked if I'd bought it at Wempe, which I did'nt. Rene, the watchmaker handling my watch, took care of communication with Nomos and getting it back and forth. Now I was without a watch, but I was given a very decent Wempe replacement watch for free.

I was notified when the watch returned from repair at Nomos, and they handled the shipment back to Denmark for a very favorable price.

This is high class customer service and support.