WeMove X Reviews 

My experience with WeMoveX was disappointing.

My car was fully operational when it was collected for transport from Western Australia to Cairns. However, when it was eventually delivered, it was undriveable. The battery had completely failed, leaving us with no choice but to purchase a replacement before we could even use the vehicle. The original battery was only around one year old and had never caused any issues before the transport.

There were also electrical problems following delivery, including a front light that was no longer working. It appeared that fuses had been removed during transport and were not properly reinstalled.

Communication with WeMoveX throughout the process was extremely poor. It was difficult to obtain clear information or any meaningful assistance. When the car arrived in an undriveable condition, we were left to organise and pay for the immediate repairs ourselves.

When customers pay a company to arrange vehicle transport, they reasonably expect their car to arrive in the same working condition in which it was collected. Regardless of the company’s legal obligations, customers should also receive prompt and practical support when something goes wrong.

Based on my experience, I would not recommend WeMoveX.

Easy booking system and door to door delivery was great for us! Really saved the hassle of having to drive to a depot.
Clear communication and timely service. Would use again.

$165 cancellation fee charged for a cancellation just 24 hours after booking. Collected fees for a depot to door delivery and scheduled as a depot to depot delivery. Unnecessary complications in cancellation with additional forms. I'll be going elsewhere for my future vehicle transport needs.

This company uses an underquoting tactic to secure bookings then request more money to complete delivery. There are multiple complaints of this exact process. They quoted double the price from an alternate business name they trade under.

No less than 4 emails were sent with the opportunity to resolve the overcharge of $110 directly without involving my financial institution and I agreed to pay the $165 cancellation on the corrected invoice amount, despite my disbelief at the value of the cancellation fee. The customer service representative refused.

Nothing is standing in the way of this business resolving this during a financial institutions investigation into a dispute. They and I would simply inform the bank it has been resolved.

However this business claims it cannot resolve the issue so I'll instead await the refund via the bank.

Plenty of other honest and helpful businesses to use as an alternative this business afterall is just a glorified booking agent. I wish I had read more reviews prior to booking.

I am writing to raise a serious concern regarding my vehicle, which was delivered to me on Friday evening. Due to poor visibility caused by darkness and rain at the time of delivery, I was unable to conduct a thorough inspection.

Upon inspecting the vehicle today, I have identified significant damage to the exterior, Additionally, it appears that my personal car was used to place items, which have been left mess inside the vehicle, creating an unacceptable mess.

This situation is highly concerning and entirely unacceptable. I request that you review the condition of the vehicle at the time it was handed over to you. As you may recall, photos were taken in my presence when I dropped off the car, and these should clearly show its prior condition.
I expect this matter to be addressed urgently.