Loadshift Reviews 

88
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently emphasize how simple the platform is to use, making it exceptionally easy to arrange prompt, reliable, and cost-effective transport for various goods. Additionally, people frequently praise the helpful staff and responsive support agents who provide constant updates and ensure a smooth overall experience from start to finish. Some reviewers were not happy with customer support when serious delivery problems occurred. A few individuals also mentioned that the business lacks adequate screening for carriers, noting that getting assistance to resolve missing items or unexpected extra charges proved very difficult.

What people talk about most

Service

Reviewers mention positive feedback about service, noting it is straightforward, fast, and easy to use.... See more

Staff

Reviewers highlight positive aspects of staff, expressing great satisfaction with their helpfulness and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient communication, prompt updates,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

User experience

Users describe positive interactions with user experience, consistently noting that the platform is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we’ve used Loadshift and it is so easy to use and always get ample amounts of quotes. The staff at Loadshift particularly the one we’ve had help us the last 2 times has been v... See more

Rated 5 out of 5 stars

First time user of Loadshift, and very happy with the outcome. It was a pretty straightforward process to arrange for our large timber dining table to be picked up in country Vic and delivered to us... See more

Company replied

Rated 5 out of 5 stars

Loadshift help me get LOADS of furniture, pallets, motorbikes & general freight. I've been using lost shift for quiet a few years & value their loads very much. Thank You Loadshift Chris BOWMAN

Company replied

Rated 5 out of 5 stars

Loadshift worked well for me on this load. There is plenty of communication coming on chat, text and email. The overall price charged was $13 over what was quoted inclusive of fees. The goods were... See more


Company details

  1. Transportation Service
  2. Logistics Service

Written by the company

Loadshift is Australia’s leading digital freight marketplace connecting shippers and carriers. With millions of km of freight moved and thousands of jobs, it helps businesses and individuals transport goods efficiently, safely, and cost-effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(88)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and experienced

Very professional and experienced. I’ve been in the formwork industry dealing with trucks and drivers for the last 20 years not many of these drivers left highly recommend him to anyone looking for a safe reliable and fast service.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Loadshift is a great platform

Loadshift provides a great platform for competitive tenders, connection to reliable suppliers & great communication to allow for effective, on-time logistics. They give all parties the confidence needed to transact cost-effectively sight-unseen.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Loadshift

This is the second time we’ve used Loadshift and it is so easy to use and always get ample amounts of quotes. The staff at Loadshift particularly the one we’ve had help us the last 2 times has been very quick with communication and nothing is too much trouble. We feel reassured to know that the money we pay is held until delivery.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience with Loadshift and my Agent Grace

My agent, Grace, from loadshift was extremely helpful in making changes to my listing, ensuring my post was seen by service providers, and following up with my on process and finalising the job.

The app took a reasonable cut, and the service is really great and straightforward!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service! After waiting two days of no shows from a major courier, and to have a driver at the door in 30 mins.. why would I look anywhere else! Thank you!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I have really appreciated speaking with…

I have really appreciated speaking with Kiah from loadshift. I was quite nervous about doing this courier thing despite receiving things via courier’s regularly. This was the first time that I had organised the picking up and delivery of something that I had paid a lot of money for. It went very smoothly and communication was great so thank you very much team. Jan

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Loadshift were excellent

Loadshift were very professional. They provided excellent communication and assistance. The webpage was well set up to support transfer of information without needing to disclose to the end transport all personal details. They held the payment until the load was delivered which gave peace of mind also. We will definately be recommending to others.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service provider

This service made the relocation of my vehicle very easy. Communication is excellent, follow up was brilliant. They engaged with the freight provider on my behalf and provided a seamless service that delivered ahead of the schedule. Proceed with absolute confidence that the job will be done without any hassles.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

First time user of Loadshift. Very happy with the outcome - a local move of a piece of furniture from Moura to Rockhampton. Good communication - Grace was very helpful. The carrier (Rod & co) was great - lovely people. Would use again.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

One star because negative stars are not…

One star because negative stars are not an option. Last month, July 9, B&C Bulk Cartage Pty Ltd collected a tractor and did not deliver it. Loadshift informed me that they have had problems with this carrier in the past yet insist it has been delivered and is unwilling to assist in the recovery of the stolen tractor that is now reported as a theft with NSW Police.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

These guys ask you to fill out the…

These guys ask you to fill out the information for a quote on there website. Then they send you an email to to fill out a quote again. Then they start spamming you.. I will not use this service. If I could, I would give them a minus five star

29 July 2026
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY IS A SCAM. $20K IS DOWN THE DRAIN

Lost $20k using this company.

This company doesn't care at all about screening their carriers and as a byproduct, they are facilitators of a scam. Do NOT use this company.

We purchased a $20k tractor and TRUSTED LOADSHIFT as a company to use it in hiring a driver to transport it. The tractor NEVER SHOWED UP. Upon reaching out to Loadshift, they have not only refused to help, but claimed that the tractor was delivered when it was ABSOLUTELY NOT. They have shown absolutely zero initiative in investigating this issue (which is what they should do given that it occurred through THEIR COMPANY), and made no attempt to resolve it either.

In their claim that "the tractor was delivered", they have also given NO EVIDENCE that it was. They have stopped taking our calls, answering our emails, or engaging in ANY conversation with us. They clearly do not wish to resolve it or make any attempt in apologising either. They clearly do not care about their customers, and this undoubtedly is proof that they do NOT SCREEN THEIR DRIVERS!!

This can happen to you too. DO NOT USE THIS PLATFORM.

23 July 2026
Unprompted review
Loadshift logo

Reply from Loadshift

Hi be,

We truly apologize for what happened. Rest assured, our team is actively investigating this matter and working toward a resolution.

As Loadshift is a platform connecting shippers and carriers, we uphold strict community standards and do not tolerate fraudulent activity.

To assist you promptly, please email us at support@loadshift.com.au with your job details, including reference numbers and any supporting documentation. This will allow our team to investigate thoroughly and provide you with a clear resolution path.

Regards.
The Loadshift Team

Rated 1 out of 5 stars

LOST $20k from a loadshift scam.

LOST $20k from a scam that Loadshift has facilitated. They have refused to investigate/resolve. A tractor was purchased and it did not show up. Loadshift claimed the tractor was delivered but I have not received the tractor. Loadshift have provided ZERO evidence that the tractor was delivered. No photos, paperwork or receipts. Loadshift has now stopped taking my calls and refuse to resolve this. DO NOT USE THIS PLATFORM.

23 July 2026
Unprompted review

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