Loadshift Reviews 

69
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the straightforward and efficient process, finding the platform simple and easy to use for arranging transport. Many people praise the excellent communication throughout the entire service, noting that they were kept well-informed. The staff are frequently described as very helpful, friendly, and professional, providing exceptional support and making interactions pleasant. Reviewers frequently commend the fast and reliable delivery service, with many items picked up and delivered promptly, often within a short timeframe. Consumers appreciate the efficiency and cost-effectiveness of the service, leading to a highly recommended experience for various transport needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and helpfulness for... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, excellent... See more

Delivery service

People report positive experiences with delivery services, highlighting fast, reliable, and on-time... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the platform's ease... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time user of Loadshift, and very happy with the outcome. It was a pretty straightforward process to arrange for our large timber dining table to be picked up in country Vic and delivered to us... See more

Company replied

Rated 5 out of 5 stars

Front-end staff are very good and treat you like you're their only customer. Marcy is very good. "Loadshift" is an organisation that looks after customers and keeps you informed at all times. Their w... See more

Rated 5 out of 5 stars

Loadshift worked well for me on this load. There is plenty of communication coming on chat, text and email. The overall price charged was $13 over what was quoted inclusive of fees. The goods were... See more

Rated 5 out of 5 stars

Loadshift help me get LOADS of furniture, pallets, motorbikes & general freight. I've been using lost shift for quiet a few years & value their loads very much. Thank You Loadshift Chris BOWMAN

Company replied


Company details

  1. Transportation Service
  2. Logistics Service

Written by the company

Loadshift is Australia’s leading digital freight marketplace connecting shippers and carriers. With millions of km of freight moved and thousands of jobs, it helps businesses and individuals transport goods efficiently, safely, and cost-effectively.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(69)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

LOST $20k from a loadshift scam.

LOST $20k from a scam that Loadshift has facilitated. They have refused to investigate/resolve. A tractor was purchased and it did not show up. Loadshift claimed the tractor was delivered but I have not received the tractor. Loadshift have provided ZERO evidence that the tractor was delivered. No photos, paperwork or receipts. Loadshift has now stopped taking my calls and refuse to resolve this. DO NOT USE THIS PLATFORM.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I put in a quote for an item I needed shipped asap. Within 20 minutes they had contacted me , finalised the details shortly after .

Communication was consistent and my item arrived the day of the pickup. Sent me a photo to confirm delivery.

If their service was like that all the time , I would highly recommend them .

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Great for one off freight

Great way to connect for one off pickups when you have no contacts.
Service was fast - I didnt find setting milestones simple to navigate, but had that sorted through the back end support team.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

We've used this for an interstate…

We've used this for an interstate delivery (BNE to MELB) for the first time. We've had a first class outcome. Loadshift was simple to use, the driver (JamesF) was 5 star in communicating with pick up & drop off. Excellent value and a quick service.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Loadshift was available to help throughout the process and offers a great service to find floats in a timely manner with many options available

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Simple, fast & responsive

Very simple platform to use. Received prompt responses and great support from platform host. Seamless communication via web, email and SMS with real time updates. Payment method was very easy. First time user of the platform, will be sure to use again.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Load off my Mind

Front-end staff are very good and treat you like you're their only customer. Marcy is very good. "Loadshift" is an organisation that looks after customers and keeps you informed at all times. Their website is also easy to use.
They take the worry away from you.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

To be honest, very happy

To be honest, I’m very happy with my first pick up and delivery. Communication with Marion was great.
I used Hitesh M.@hiteshm83 for the pick up and delivery, as his communication was great. Once he was awarded the job, I could
Tell he was busy trying to organise the pick up and drop off. Was all on time and delivered without a problem. I will use again

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality Service

Saved me a lot of money in freight, great communication and helpful staff who answered all of my questions along the way, would use again and reccommend.

15 June 2026
Unprompted review

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