Webcentral Reviews 

Not sure about the service because even though I did get the domains, I never used them. However, trying to cancel them is nearly impossible. The support they provide to go to Products - Billing - Manage - then scroll down to the bottom to cancel is a joke. Yes, you can go to produce - billing - manage but there is no button to cancel the product. They are now trying to bill me for the products even though I cancelled them four months ago supposedly. This is so scammy. Do NOT us this company.

Great response times. Lovely staff!

I felt my support consultant was understanding of my needs. I have been with WebCentral since 2000. I have always appreciated their service. My business is much smaller than it used to be and so my needs reflect this but I feel supported and that is very important. Thank you team.

I have been with Webcentral for many years. Great customer service, fast and uncomplicated. They do good work and will patiently walk you through the tricky parts.

I am a long time customer of this service and frankly if I could change it I would. My recent experience was woeful and people need to be aware of a few things.
In short, Webcental use and an OX mail service. I discovered, by accident, certain emails I was supposed to receive were bouncing. So I had to contact them to solve the problem. After days of trying solve the problem with them I am told by them the OX mail service was resulting in delays or bouncing (not that they tell you that). Eventually, they advised to upgrade to Microsoft 365 service (at extra cost of course). I do this because I rely on the service. However, they did not tell me, at any time, that they would not migrate the old emails from the OX Platform to the Microsoft 365. In fact, when I complained they flatly refused to migrate the emails. If you sign up for this service you need to know a few things.

1. There is no telephone assistance. Only when I was absolutely freaking out did someone call back. They call you, you cannot call them and it is literally after begging them to call you.
2. Assistance is only via a chat. You have to get past a 'bot' if you make it past there you will get a team member on the 'chat' and a ticket number is opened. But there is no consistency in who deals with the ticket. If you have to get back on the chat at later time because there is no resolution, you do not get the person who dealt with the problem in the first place and they have to spend time to read back through the ticket, all of which takes an age.
3. If things get really bad, and you are begging for assistance it seams there is some escalation up the line but it is still a chat.
4. It is only when you make clear you a desperate that you may get a call back. However, there is no guarantee as to exactly when you will get that call.

3 days of my life I will never get back. It cost me lost time, cost of an upgrade and the cost of external IT assistance I had to engage to help me solve the problem. I am now about to pay for extra cost to assist with the migration. It was outrageous service.

Beware !

I am updating this review as the Company has been in touch with me. I say in the review there is no telephone contact. That is not correct. There is a telephone contact available. However, I did not see it when I was having my difficulty, so I have gone back to the website to find out why I did not see it. It is not on the landing page of the website. If you go to the bottom of landing page you will see a link to "contact us". If you click on that link you will come to another page. It is not on that page either. What is on that page is "Frequently asked questions" if you click on the question "can i call you?" only then is a telephone contact revealed. One would be forgiven for thinking they do not what you to call them by telephone.

Marin was so supportive & helpful. VERY PATIENT MAN. Helped with the entire process. Love the service

Jan was super helpful and very friendly. She was able to resolve my query very quickly. Thank you for excellent service!

Was able to reset my login details in just a few minutes via Chat. Az Zahra Dita was very helpful.

The support team are outstanding. They are patient, knowledgeable and friendly and genuinely helpful. Highly recommended.

Always 5 star service! Fast and efficient at solving tech issues.

I contacted Mirela on chat to reset my password because the web site was not sending the reset link to my business email. Mirela resent the link & I was able to receive it on my mobile. I then reset my password & enquired whether there were further requirements. Mirela advised that the previous invoice was unpaid, so I went & paid it and updated my credit card details for future direct debits. Totally refreshing having a real person respond rather than a bot. Mirela responded fast. She was a fixer. Much appreciated.

I have had domain and email services with Webcentral for >10 years. Been having lots of email problems lately so agreed to move over to a more modern product offering. Migration went well, but setup to the new profiles was problematic. Thankfully their support gun Yoedhi was able to steer me in the right direction. Fingers crossed it all behaves itself with the newer cpanel hosting service.

Very thorough and patient, the process was very satisfying

Spoke to Alexander today to navigate my new upgraded email. Worked well and was easy to fix the issue

After initial confusion with special offers, I was assisted by Nathan, who cleared up the confusion, reinstated the special offer, and sorted out the billing. All at 9:30pm. Thank you!

I had an issue with the company. They resolved it quite well, going above and beyond their duty to help me. Thank you Dinda Rizkita for helping me.

Absolutely superb service from the team. Several days of frustration on my part, but was treated with the utmost courtesy and patience. Thank you all so much.
I would highly recommend Webcentral for the professional and, like me, absolute amateur.

Brian knew his stuff. Fixed my problem quickly

Dinda was extremely helpful and prompt in helping me with an issue I was facing. 5 star customer service!

The team responded swiftly and were happy to manage my request for me, saving me a lot of time. Thank you.