Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommen... See more
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Great service from Rentcars! The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expect... See more
Company replied
Was easy to extend time to hire vehicle. Ford ranger was a really nice drive to go from North Island to south island. Comfortable wjth the heated seats were so satisfying on the back especially fir th... See more
Company replied
First, I don't know what's the issue with rentcars, but in a city big as toronto the website not having any options for car rental outside the airport is unbelievable. The one I got from ACE/Iversta I... See more
Company replied
Company details
About Rentcars
Written by the company
Connect with more than 380 car rental companies around the world.
Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.
Sign up to receive special offers, discount coupons, and travel inspiration straight to your inbox.
Renting made simple: your car in 3 simple steps
Written by the company
- 1. Search
- Choose from a wide range of cars in over 40,000 destinations across 160 countries.
- 2. Compare
- Easily compare prices and rental conditions from hundreds of trusted providers.
- 3. Book
- Reserve your ideal car — quickly, securely, and your way.
Contact info
Rua Nunes Machado, 68, 80250-000, Curitiba, Brazil
- support@rentcars.com
- rentcars.com
Travel Smart. Save More.
4.5
Excellent
181K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellence prices and deals
Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommend then!!!
26 August 2026
It was no available car even if we had…
It was no available car even if we had the confirmation number!
6 September 2026
Easy to rent a car
5 September 2026
Please update the address of receiving…
Please update the address of receiving and return the cars. Pleeeese. Thank you
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just book direct to avoid extra charges at the desk
I booked a rental car through rentcars.com and paid extra for Rental Cover, which was to include full insurance protection and additional drivers. The booking voucher I received said I would need a credit card that was not prepaid, virtual etc. and had a sufficient limit to cover the hold that would be put on my card. I have an Amex card, which meets all of those criteria. However when I got to the desk, the rental company required a credit card that was not Amex. None of rentcars.com or Rental Cover communication, terms or documents said that this would be the case, so I was forced to pay an additional €124 for insurance and an additional driver at the desk, which is double what I already paid to rentcars.com. Their customer service is fairly efficient and polite, but they just said it was my responsibility to check with the rental company as to what credit cards they accepted.
Don't bother using rentcars.com, just book direct with the company that actually supplies cars, otherwise you never know what will happen when you get there.
29 August 2026
Unprompted review
Reply from Rentcars
Hello, Rob!
I hope this message finds you well.
Unfortunately, we were not able to find your booking in our system.
I would like to kindly ask you to forward an email to happiness@rentcars.com with the following information:
Booking number:
Confirmation number:
Email address:
I look forward to hearing from you.
Kind regards,
Rentcars team.
Reply from Rentcars
Hello Sandra! Thank you very much for taking the time to review us.
We are very happy to hear that your experience with us was pretty easy and hassle-free.
Your feedback is truly fundamental to our continuous improvement and helps us maintain our high-quality standards.
Best regards,
Rentcars Team
Great service from Rentcars!
Great service from Rentcars!
The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expected.
Very smooth experience overall. I would definitely use Rentcars again for my next car rental. Highly recommended!
19 August 2026
Reply from Rentcars
Hello Gonzalo! Thank you so much for your great review.
We are incredibly happy to hear that your booking process was quick and easy, and that you found our information regarding prices and conditions clear and straightforward. It is great to know you had a smooth experience!
Your feedback is essential to us, and we will keep using it to continuously improve our quality standards.
Best regards,
Rentcars Team
My flight was an hour and a half late…
My flight was an hour and a half late and the clerk told me that they had cancelled my reservation. They were very unhelpful.
23 August 2026
Reply from Rentcars
Hello, Naomi!
We sincerely regret the frustration caused by your flight delay and the experience you had regarding the cancellation of your reservation at the counter.
Please be informed that we have sent you an email to follow up on your case and assist you directly with this situation. Please check your inbox!
We remain at your full disposal.
Best regards,
Rentcars Team
Reply from Rentcars
Hi Nikolay! Thank you so much for your feedback.
We are very happy to hear that the price was exactly as stated and that you experienced good service.
Your opinion is fundamental to us, and we will use it to continuously improve and maintain our quality standards at Rentcars.
Sincerely,
Rentcars Team
Top com as facilidades que oferecem…
Top com as facilidades que oferecem sucesso total
18 August 2026
Reply from Rentcars
Olá Carlos! Muito obrigado pelo seu maravilhoso feedback.
Ficamos super felizes em saber que a nossa plataforma foi "Top" e as facilidades ofereceram a você um sucesso total na sua locação.
A sua opinião é fundamental para a evolução constante das nossas facilidades.
Atenciosamente,
Equipe Rentcars
More clear definitions
There is no clear definitiosn between the different car categories. I understand that this problem comes fron the rental companies, but there is a room of improvement from all tha actors in this issue
1 September 2026
Reply from Rentcars
Hello, Gustavo!
Thank you for taking the time to share your feedback with us. We sincerely regret any confusion regarding the vehicle category definitions and appreciate your perspective on where the rental experience can be improved.
Please be informed that we have sent you an email regarding this subject to share more details and listen to your suggestions. Please check your inbox!
We remain at your full disposal.
Best regards,
Rentcars Team
Reply from Rentcars
Hello Ibrahim! Thank you very much for your feedback.
We are really happy to know that everything was good with your experience.
Your opinion is essential to us, and we will use it to keep improving the quality of Rentcars' services.
Kind regards,
The Rentcars Team
Reply from Rentcars
Olá Ademar! Muito obrigado pela sua classificação.
Ficamos super contentes por você considerar a Rentcars um ambiente "reliable" (confiável) e excelente!
O seu feedback é essencial para nós e nos dá a certeza de que estamos no caminho certo para manter a nossa qualidade.
Atenciosamente,
Equipe Rentcars
Was easy to extend time to hire…
Was easy to extend time to hire vehicle. Ford ranger was a really nice drive to go from North Island to south island. Comfortable wjth the heated seats were so satisfying on the back especially fir the long drive.
15 August 2026
Reply from Rentcars
Hello Wiremu! Thank you very much for your feedback.
We are so glad to hear that it was easy to extend your hire time and that the Ford Ranger provided a comfortable drive with heated seats across New Zealand!
Your opinion is essential to us and helps us continually improve our quality standards.
Kind regards,
The Rentcars Team
Website is quite slow and I hate the…
Website is quite slow and I hate the fact that I can't open search results in a new tab
30 August 2026
Reply from Rentcars
Hello, Gregory!
Thank you for taking the time to share your feedback with us. We sincerely regret the frustration caused by the performance of our website and the limitations when opening search results.
Please be informed that we have sent you an email with further clarifications regarding your experience and our continuous platform improvements. Please check your inbox so we can assist you directly.
We remain at your full disposal!
Best regards,
Rentcars Team
Reply from Rentcars
Hello Tim! Thank you very much for your feedback.
We are glad to know you appreciated our wide range of options and good pricing.
Your opinion is essential to us, and we will use it to keep improving the quality of Rentcars' services.
Kind regards,
The Rentcars Team
Very disappointing experience with…
Very disappointing experience with CarJet and Flexyrental, located at RentalPlus Rent a Car, in Alghero, Sardinia, Italy.
I made the reservation only 48 hours before the scheduled collection. Immediately after booking, I called CarJet because I did not have a physical credit card. Their representative told me that I could not collect the car without one and suggested that I cancel the reservation. I followed their advice and cancelled within minutes.
The car was never collected, yet CarJet kept €700 and refused any refund, relying on their 48-hour cancellation policy by Flexyrental.
Very disappointing customer service, with no flexibility or willingness to find a fair and amicable solution.
17 August 2026
Unprompted review
Reply from Rentcars
Hello, Oana!
We were unable to locate your booking in our system with the information provided.
To help us assist you, please send an email to happiness@rentcars.com with your booking number, confirmation number, and registered email address.
We remain at your disposal!
Best regards,
Rentcars Team
Reply from Rentcars
Hello Jose! Thank you so much for your great review.
We are thrilled to hear that you found our app easy to use, with clear data and cheap rents.
Your opinion is fundamental for us and we will use it to maintain our quality standards and continuously improve our services.
Best regards,
Rentcars Team
Reply from Rentcars
Hello Ben! Thank you so much for your great review.
We are extremely happy to hear that you had a great experience with us and that both the booking process and the pickup/drop-off were easy and seamless.
Your feedback is fundamental to us, and we will use it to continuously improve our services and maintain our quality standards.
Best regards,
Rentcars Team
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