Relay Financial Reviews 

Summer in customer service made our experience wonderful! Her attention to detail, warmth, and willingness to go above and beyond ensured we could open an account.

Starting a new business comes with a lot of unknowns, so I honestly wasn’t sure what to expect from business banking. Relay has made the whole experience surprisingly simple.

The platform is easy to use, everything feels clear and straightforward, and whenever I’ve needed help, customer service has been quick, professional, and genuinely helpful.

So far, I’m very happy with my choice and would definitely recommend Relay to other new business owners.

Sense Counseling LLC says this is one of the best Business Checking Accounts

Love the experience

ZERO stars. I was excited to use relay and do the profit first method. Literally the day after opening my account and transferring money from my business software they decided to close my account and do a compliance review which is holding my money for up to 60 days. Over $18,000 they’re “holding.” If you own a legitimate business, bank elsewhere

I wasn't receiving the cards when I first started, I called for assistance and got it remedied.

Easy to use. Great support. I feel secure using Relay!

I Love this bank. I have used it for our non-profit and have introduced it to my children to start their business. It connects with Stripe easily and It allows you to have different local organizations as a part of your banking solutions via non-profit.

I love this bank, they are fast to process payments. the customer service is understanding and I can have different accounts but view them from one platform. This make budgeting and accounting so much easier put with the virtual cards and the ease of the creating a card right on the website it is a no brainer.

I am tickled green about Relay and everything it offers! It's the kind of banking I didn't even realize I needed.

I'm especially excited about the ability to create multiple “sub” accounts to organize and manage cash flow with intention. As a small business owner, being able to separate money for taxes, payroll, operating expenses, profit, and other priorities as the money comes in is a game changer.

It feels like an answered prayer. Instead of getting bogged down in spreadsheets—or doing mental math on the go and hoping the numbers add up—I can create a system that helps me see where my money is going and what's actually available to spend and invest.

I have been able to connect with real humans during and after onboarding which is a huge plus. The profit first books compliments the bank site nicely too. My business acquisition will happen in a couple weeks and I am excited to get smarter than my last business ownership experience :) Love webinar options

Took a demo with them and it was very informative. Relay is competitive in nature and worth considering for small businesses. All my questions were answered including foreign transaction fees for incoming wire transfers in different currencies. A bit of bummer that physical cards are not sent out to teammembers based out of the US - but hopefully that comes in the future - meanwhile one could use virtual cards.

I had an incredible experience with Relay's customer care. The support team was extremely patient, professional, and helpful throughout the entire process. They provided amazing guidance and a very quick resolution to my issue. I highly recommend Relay for their outstanding support!

Answered my questions. Walked me through the place on the website to get my task done.

The customer service is top notch. My representative was polite and quickly worked to resolve the issue with my locked account. He also seemed positive and invested in his job. I appreciated the prompt resolution of my problem.

Great experience. They provide a very personal level of customer service that is unmatched in my opinion.

The support team at Relay was wonderful about responding to our requests for assistance by answering our questions, clarifying the processes we needed to follow, and walking us through the procedures. Thanks to patient team members, we were able to achieve our goals in a timely manner!

HORRIFIC. Frozen account with zero responses. Their CEO can write as many articles as he wants, this is simply not an acceptable way to do business. DO NOT bank with these guys for any reason

RE: Greg - Senior Customer Experience Specialist. After wasting hours with another representative who provided no help, only frustration, Greg came to the rescue to restore the Relay credibility I have known for the years I am a client. His immediate statement as to we'll get this resolved immediately put me back on track with Relay and my respect for them as my banking partner. After such an experience, as I said on the call, Greg deserves to receive full accolades from the company and his direct supervisory chain of command. I thank him for his diligence, caring and follow up.

Relay is terrible. Don’t trust them with your money, they kept telling me they were going to freeze my accounts if I didn’t update my business information. After doing so multiple times they sent me an email telling me they had frozen my accounts and then later sent a second email saying that the first email was sent an error. These guys are clowns.🤡