Relay Financial Reviews 

So far, things look good. I love the offers for such opportunities such as online or physical cards and more tools for managing my business.

I have been using Relay for the past year and a half for my private practice/business. I have found their system to be user friendly, the staff is very helpful, and honestly I prefer this bank than my personal bank. Relay makes being a business owner simpler. Thank you.

I had an excellent experience with this agent Lessie. I reached out through chat because I needed to upload a DBA document to update my business account. We had been receiving checks made out to both business names, and I wanted to make sure future deposits wouldn't be returned.

She made the entire process incredibly easy. I simply uploaded the document through the chat, explained my concern about a check we had already deposited a few days earlier, and she assured me she would do everything she could to help make sure there wouldn't be any issues.

What really stood out was her follow-up. I wasn't expecting to hear back after our chat ended, but about an hour later she emailed me to let me know that my document had been reviewed, my account had been updated, and everything was complete. She also confirmed that going forward we would be able to deposit checks under either business name without any problems.

The whole experience was smooth, efficient, and completely hassle-free. Her proactive communication and willingness to follow up made a great impression. I'm very grateful for her excellent customer service and truly appreciate how easy she made the entire process.

I had a verification issue while signing up for Relay. I contacted support and they were very responsive. Acee and Vince did a great job of getting me access quickly!

Relay Bank has outstanding customer service. My physical card was delayed due to a delivery issue, but Irha helped me resolve everything quickly. Irha issued a new card right away and expedited the shipping at no extra cost to make sure I received it quickly. I'm very grateful for the support. I highly recommend Relay Bank to anyone looking for a reliable bank!

Angelica of Relay Support Team was very professional and helpful. Made an effort when our line dropped. We accomplished what needs to be fixed during the call.

Great onboarding and service experience, as a first time entrepreneur I´m still learning the ropes on financial management and relays makes it very easy, also the number of accounts and cards allow you to tailor the financial operations to your needs, highly recommended.

I was served quickly, treated with respect, and helped with setting everything up properly.

Person I spoke to helped me find the solution quickly and easily.

Excellent problem resolution

Relay is quick to respond and has made their portal very easy to navigate. I love that I am able to create an "envelope" system for my business that allocates our business income instantly as it comes into the business so I know at all times what is and is not available to spend.

Relay is the greatest

Relay froze our business funds for nearly a month with no clear timeline, no meaningful explanation, and no written path to access or recover the funds.

We provided all requested documentation for a compliance review, including invoices, receipts, wire details, vendor invoice, and commercial agreement. Relay later confirmed no further documentation was required from our side, but the funds remain unavailable.

A vendor wire was canceled, and a later ACH attempt was also returned. Relay says the matter is with its banking partners, but our business still has no access to its available balance and no clear resolution date.

This has caused serious disruption to our business operations, clients, and vendor obligations. The issue is not that they requested compliance documents; the issue is holding business funds for weeks without a clear timeline, decision, or recovery path.

The customer service I’ve received from Relay has always been prompt, courteous, knowledgeable and patient. They’ve made sure I understand my options and how they can help as well as following up to make sure things are working out. I love Relay!!

My Relay Bank account was closed in 2024, and I still have not received my remaining funds.
Since the account closure, I have repeatedly contacted customer support. Each time, I was told that a check would be issued, but after waiting for months, I only receive the same response that it will take "a couple of more weeks." This cycle has continued for a very long time without any resolution.

The assistant takes the time for explain all regarding my issues and find a solution

Ron C was very efficient and helpful to help provide access when I was unable to login. It was great to talk with a real person and get the problem solved quickly!

Charles Angel helped with all my needs and was fast. She helped with a technical issue I had, she forwarded it to the appropriate team. My issue was resolved in less than 24 hours and my application was approved.

Excellent customer service. Fast and efficient!