Having bought 2 tops I want to return one for a refund because of the fit. I followed the instructions to claim within 30 days and sent all requested details and photo to the email they provide and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The first top was good l ordered two more both were not as good asthe firstThey were meant to be the samesize but were much bigger and material was awful not at all satisfied.
Company replied
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not... See more
Company replied
The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return labe... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer care.
Excellent customer care.
Full refund for item, and good communication
16 July 2026
Unprompted review
Excellent customer service
My first delivery was too small and when I asked about exchanging it you sent me another one free of charge.
I passed the smaller one to my daughter who was delighted and have since ordered two more of the same style in a larger size which I have received.
I shall certainly buy from Rosyday again
Thank you
6 July 2026
Unprompted review
Good Delivery - Everything Else Poor
The delivery was good, taking 8 days from ordering to receiving.
Items ordered are not as described. 3 x cotton blend tops that have no cotton in (97% polyester & 3% spandex). The print is only on the outside & white on the inside . They look & feel cheap. They do not fit well.
After 3 emails written, requesting details on how to return items and request a refund, to the uk support addres,I still haven't had any acknowledgement Order number 1724042. Very disappointing service & advise buying elsewhere. I will have to claim via bank.
5 July 2026
Unprompted review
Rosyday has some lovely clothes
Rosyday has some lovely clothes. I have ordered quite a few items recently, and have been pleased with them. I have a problem, though. I am unable to order from my computer, as Rosyday has been classified a dangerous site, and it is blocked from my computer. I therefore have to order from my phone, which is not easy, and sometimes it is very slow to process my order, and I am not always sure that the order has gone through.
Thank you,
Elizabeth Johnson
15 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
Sorry for the inconvenience caused. Your orders are all in transit, please be patient and wait.
I believe you will receive the product soon.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to order
21 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Return items Rosyday make very difficult
I've sent many emails with pics of the items, at least for 10 days, and not reply received. Always the same responses send pics of items. I'm returning the items because material are not as soft as cotton should be.
22 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
This dress is not as described
This dress is not as described, which was cotton jersey plus stretch. It is 95% polyester plus stretch and looks very shiny in bright light.
This is quite annoying because it's a perfect fit and very well made with attention to detail.
I probably will wear it sometime.
14 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you very much for taking the time to leave us a three-star review.
I'm sorry to have disappointed you a bit.
We strive to provide the best service to our customers.
We hope to continue providing you with high-quality products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Very unhappy
Very unhappy that I have three orders since beginning July (4th) and NO delivery!!
Emails to customer service remain unanswered.
22 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience and lack of timely support you may have encountered during the ordering process.
Your order is being shipped normally, please understand that logistics transportation takes time.
Our team has reviewed your case and will contact you directly to resolve this matter as soon as possible. Thank you for your patience.
Customer Service Team
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience and lack of timely support you may have encountered during the ordering process.
Your order is being shipped normally, please understand that logistics transportation takes time.
Our team has reviewed your case and will contact you directly to resolve this matter as soon as possible. Thank you for your patience.
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I bought a blue top from you
I bought a blue top from you. Love the style and the little zip at the neck front. Satisfied with the quality of rhe garment.
11 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I'm trying to return an item and am…
I'm trying to return an item and am getting the following message - This site can’t be reached
not impressed at all !!
21 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
This review over takes the last one I…
This review over takes the last one I wrote which at the time I hadn’t received said item. I have now received it today , looks nice well made but for me personally it wasn’t comfortable to where out ... Will keep it though to wear at home …
20 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Very poor company to deal with
Very poor company to deal with. My wife bought a dress from them that didn't fit. The obstacles you have to overcome to sort it out are not worth it. Eventually she was offered half her money back, and keep the dress that didn't fit. Pathetic company.
Don't believe the returns policy, it's all a lie.
20 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Goods I ordered have just arrived and I…
Goods I ordered have just arrived and I am very pleased with them. Good quality and fit is true to the size described on the website. Delivery does take a while because the goods come from China, so not a good idea to buy for this site if a last minute purchase.
20 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Arrived on time
Arrived on time. Product good quality. Would use company again.
13 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Attractive dress for warmer weather
I bought the navy version of the dress. It took a couple of weeks to be delivered, but it fits well and has lived up to my expectations. It was very creased of course because of being packaged up, but a good ironing fixed that. Now we just need another heat wave so I can wear it! No, that's not quite true - the dress is perfectly suited to the summer months generally.
19 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I ordered what looked like a beautiful…
I ordered what looked like a beautiful Jumpsuit. In the description it said it was 100% Cotton which I was delighted with unfortunately when it eventually arrived it was 100% Polyester!!! Not happy!!
3 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
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