Quooker UK Reviews 

Ordered replacement cold filter cartridge for £50. UPS deliverer took away, left address of pickup point, walked a mile next day, not there! No record of delivery. Quooker not interested. UPS say get back to Quooker. They won’t accept claim on app and have not rung us as requested. BEWARE!

3 years since it was first installed and I have just about forgotten how to use a kettle! Our quooker is without doubt our best kitchen appliance. Never had an issue with it although we had it serviced this year for the first time because we thought we should! Lovely engineer was done in under an hour.

Just had a visit from Matthew Jordan. He replaced the valve because the tap was stiff and serviced the system. He was friendly, efficient, knowledgeable and tidy. An all round good egg!
Our customer service experience was excellent and we managed to get a next day visit. Very happy.

Really good service. Our quooker had a fault and Adnaan came quickly, and went above and beyond in fixing the tap. Everything back up and running, and a customer who is even more loyal to quooker. Well done!

Matthew Jordan was pleasant, polite and efficient and went out of his way to explain repair and making sure we were happy with the work completed

Matt has visited my house a number of times for installations and problem fixing. He is a brilliant engineer and has a very professional and personable attitude. He is very knowledgeable, talks you through the problems, gives you advice and technical direction of the problems but also in areas outside his formal remit which really helps. Can’t recommend highly enough.

My quooker tap was paid for when it was ordered . Due to the ineptitude of your office staff I keeping getting requests for payment really disgusted your internal staff could do with training properly I would suggest Nigel who installed my Tap should do it . This man is amazing and goes the extra mile for you as well as customer service. Stop hounding me for something I paid for before it was installed . This is ridiculous your internal staff are a mess

The engineer (Tom Stockton) was on time, very friendly and polite and carried out the servicing and replacement of parts to a very high quality

Couldn’t ask for more from a service visit. Prompt, helpful, informative engineer who sorted our issue, reassured us and explained everything. If only every service interaction in life was like this!

Elen McEwan replied to my email request re a spare part for my Quooker tap straight away and arranged delivery of the item. Quooker customer service is very good.

Friendly, punctual and efficient.

Daniel Carnvale came out to service the tap for us, and I can't rate him highly enough. Everything about his attitude, demeanor, and ability to problem-solve quickly and accurately was first class. He identified the issue and got us up and running in no time, and he was just great to have in the house.

Can't rate Daniel and the rest of the Quooker team highly enough. Love the tap!

The Quooker Tap since it has been installed has been an amazing addition to our house. The work was done with great care by the team at Glacier Water Systems. We did have a slight issue once which was covered by our warranty. The Engineer (Nigel Hanna) that was sent was an absolute gentleman. Not only did he fix the problem but gave us tips and advice on how to use the system better and how to maintain it. If only every Engineer was like him ... wishful thinking I suppose.

If I had to knit pick I'd say the wait time (3weeks+) was longer than expected, i had to go back to boiling a kettle, imagine that lol.

Overall great experience!

We’ve had our Quooker just over a year now and wouldn’t be without it. We got a free installation deal and bought directly from Quooker. We have the large tank model so get instant hot water to the sink + boiling water. We also have the water filter which we use all the time.
All in all a good experience from Quooker and would highly recommend

Your 2 engineers Andy Power & Rhys McGann were with me for 2 hours, not stopping in that time, they were extremely efficient, thorough and obliging doing an exceptional job for us on our 8 year old Quooker tap!!
Good ambassadors for Quooker for sure!!
Cheers
Linda Wragg

Prompt reply and a good, fast solution to a problem. Excellent customer service.

Sam helped me sort out a faulty tap for a client, arranging delivery of new tap and collection of old one all on same day.

I contacted Quooker today as we have sprung a leak in one of the hoses. After a brief chat with the Q-Bot I was passed onto William Quince, who quickly identified the part I needed and dispatched it ASAP. No messing about, I had to provide some details but I am happy that a new hose is on its way, so we can replace it once it arrives. :)

The Quooker service dept was quick to understand the issue with our cold water filter and immediately offered to replace the filter housing free of charge (we were just out of warranty but that was not relevant in this case). The part quickly arrived with instructions and was easy to replace. Sending back the faulty unit was simple and free via UPS. Jake and Ellie on the service team were super helpful throughout.

When we had an issue with our quooker tap an engineer came out within a couple of days and replaced the tap. He also gave us some pointers to avoid any future issues. A very professional and courteous service. Would highly recommend this company for their excellent product and customer service. Superb.