Prijsvrij.be Reviews 

We are currently on holiday and have been trying for several days to get help regarding a serious issue with the hotel we booked. At first, we received a standard reply saying that our request would be handled as soon as possible. Since then, despite several emails and WhatsApp messages, we have received no further updates.

We keep chasing the travel agency for an answer, but no one seems able to provide us with any assistance or tell us what is happening. Instead of enjoying our holiday, we are spending our time waiting for a response that never comes.

Being abroad, we expected much better support in this kind of situation. Unfortunately, we have been left without any real help while valuable days of our holiday are passing.

I sincerely hope this situation will finally be resolved, but based on our experience so far, I cannot recommend this level of customer service.

Very professional approach to booking, transparent and clear rules

User friendly and value

The worst experience ever! Stay away from them. Unprofessional and unacceptable customer service! I’ve sent more than 10 emails, waited for hours on hold when calling them over the last month.. nobody replies. They keep sending auto emails asking for money and threatening to cancel the trip. Is there any serious management in this company????Can someone reply ? Honestly is the most stressful travel experience of my life .. and I do travel a lot ..I’ll repeat STAY AWAY from them… pay the difference and book with professionals like @TUI, @clubmed or someone else next time …

Poor service!

Even though it has been known for 2 days that flights cannot operate at Charleroi Airport on May 12 due to a strike, Prijsvrij continues to wait for the flight cancellation by Ryanair. Which is, of course, absurd.

Ryanair always waits until the last moment to cancel flights.
This makes it impossible to look for alternatives.

There is no response to emails. On the phone, after being on hold for 1 hour and 30 minutes, you always get the same story that Ryanair has to cancel the flight first.

Take responsibility from the moment you know you cannot offer the booked trip!

Booking process was very easy and had unlimited options.

Very good web for vaccation..

As last minute thru your site we could book a very good hotel. Everything was perfect for us.

Everything professional. I recommend.

Canceled the trip the night before we were planning to leave. Lost out on money such as parking etc, customer service was below average.

Vlotte booking, vlotte communicatie

Ok. I recommend.

If you are looking for a standard trip, you should book at Prijsvrij because of the competitive price. But things go wrong when there are deviations from the standard package. For individual adjustments it is better to book with their big brother D-travel, but if things go wrong with a standard booking you are at the mercy of their customer service. And that's a Russian roulette! Yes, with every question by email you will receive a standardized answer that they will deal with your question as soon as possible, but after that it seems a matter of whether someone wants to take up your file. And even if you get a promise from someone that you will receive an answer before 4.30 pm the next day at the latest, that is not a guarantee. Despite our booking of cancellation insurance, we never received it. The trip is now over, so now just ask for the premium money back. I'm afraid it's going to be a long shot.

Quality of the service and responsiveness when having questions. Only bad point is that no English available.

I have used this webportal to buy our last minute holidays, beacuse what the cheapest and fasted way. Normally I have used concurrent platform but from this year I will use prijsvrij.be.
It's very clear described what you get and documents are available as they say in 7 days before departure. No issues at al. 100% recommend. Mobile app is also cool as you have everything available if need.

The reservation process was easy and intuitive.

Alles was in orde, goeie deal

Thank you again for everything,nice holiday in Egypt😍😍😍😍

You cancel my Holidays whit dont explications very bed