Pluxee Belgium Reviews 

I selected an argos gift card, but the argos website said the voucher number was not valid.

It is the worst gift card i have received. It won't work with Swiggy or Zomato, it will only work with specific branches of the popular food chains it partners with and it won't work at any of the merchant supermarkets. My money is just stuck. I won't even get a reply for my mails.

The service is so mediocre and lacking.
It took a week to get a response to an email to customer service.
My card isn't compatible with Apple Pay or Google Pay, and I can't get a new compatible one until this one expires in 2030?
Service straight out of the last century.
Mediocre and terrible—I can't wait for my employer to switch providers.

I have been attempting to contact customer support regarding an urgent eGift issue involving an incorrect recipient email address. Despite multiple attempts through the available contact channels, I have been unable to reach anyone for assistance. Given the time sensitive nature of eGift transactions, I would appreciate a more responsive support process and prompt assistance with my concern.

Quick service and easy to use the benefits. Love the new app where I can find all the stores I can buy from with my eco cheques.

Nightmare……and they couldn’t give a damn. They have Government contracts or better known as à license to print money. Because they certainly don’t print vouchers
The idea is to mess you about, string you along, until the attitude is, forget it, it’s not with the hassle
Another £20 in their pocket
To be fair, after a third phone call I now have a £20 voucher
Not worth the effort

I had a very disappointing experience with Pluxee. First of all, I had to wait nearly 4 months to receive my card, which is already far too long.
Once I finally received it, I was unable to activate the card, and I have now been waiting more than 2 additional weeks without any resolution.
During this time, I contacted customer service multiple times and explained my issue repeatedly, but unfortunately, no one was able to help me in a timely or effective manner.
It is very frustrating and disappointing that a company of this size does not provide proper support to its customers, especially for something as basic as activating a card.
I hope Pluxee improves both its delivery times and customer service, as this experience has been far below expectations.

Desastrous
Despearatly looking for code et set up application...
Nothing work... and mail after mail, I have no help to make it working!!
Nightmare

Sometimes I forget my card and it’s nice to also have it on Apple Pay

Customer Service of pluxee is very very poor. I have sent mail almost 4-5 times but no reply. tried to call in customer care no, many times it's not connecting, if connecting, they hold the call for >10 min. No one is there for help.

Great service - quick reply

They just cancelled my card before sending out a new one despite the old card still being valid for another two months. Apparently they can't do anything about that and the new card will arrive in due cards....Great and in the meantime I cannot use the card. What an excellent service.
Why on earth would one cancel the old card before having the new one activated or at least dispatched?!

My experience with PluXee has been negative. The service is frequently offline, customer support is unresponsive and appears to be AI-driven, and a promised SGD 500 gift card for completing a survey was never received.

It’s also frustrating that negative ratings do not go through due to repeated “something went wrong” errors, while positive ratings submit successfully. This suggests selective handling of feedback rather than genuine customer care.

Hello,

I am contacting you again regarding my Pluxee card, which I still have not received, despite multiple emails sent to your team and to HR at Euroclear Bank SA. I cannot access or use any of them because your platform requires the card number, which I obviously cannot provide since I have never received the card. This situation has been ongoing for months and prevents me from accessing a substantial amount of my compensation.

Could you please:
1. Confirm whether a card was ever dispatched,
2. And send me a replacement card immediately if the original is missing?

I would appreciate a prompt resolution, as this issue is becoming increasingly problematic.

Thank you in advance for your swift assistance.

Kind regards,
Cynthia Rafalowicz

The website allows me to register but after that it is impossible to log in. Very poor experience

I was working for the Infra team, network and systems. It is one of the worst environment I was working for. Pretending is not the same as doing. Really toxic environment for me. One of their mentality was "quick and dirty". Is it from a cowboy movie? I predict that the Belgium organization will be reduce to minimum by the French due to their way to manage and fix problems.

They apply an automatic rule that spends your soonest to expire cheques which cannot be changed. However, not all cheques can be used in all stores, leading to inappropriate allocation of spending which cannot be changed.

When asked, they refuse to reallocate cheques and do not provide an option to change this rule for future spending.

Moved form Sodexo to Pluxee card very smoothly - without issues or problems. Great service during a brand change.