picnic.nl Reviews 

Adequate delivery of purchased goods. In case something is not available, a replacement is offered.

Absolute idiots working at Picnic. They call us to say they're in the lobby, so I come down. Then they take the lift to our apartment (mind you, there's two lifts, and I'm on my way down to meet them in the lobby in the other one) and then they go up to my door WHICH I LEFT OPEN for them to put the groceries in in case they're stupid enough to not stay in the lobby. Now I have to travel 5 km to the nearest hub to pick up the groceries I paid a premium for to get delivered. It angers me that 0 stars aren't even an option.

Friendly and easy home shopping.
Reasonable but uncertain pricing.
Durable and convenient.

I’ve used Picnic for 3 orders already in Den Haag, and the experience has been amazing. The app is easy to use, the recipes function is very useful, the assortment is huge and I find everything I need. I haven’t properly compared prices to regular supermarkets but for me they seem pretty much the same as when I shop at Jumbo/AH. Picnic has awesome discounts and deals as well, and sometimes you can pick a free gift which is so fun. All delivery staff I’ve had been very friendly, hospitable, smiling, one even had some nice conversation with me. I’ve never had any problems and will continue to use this service.

There is a good selection of products and the drivers are bringing the bags up to the 3rd floor. Never had any issues.

Excellent service! I love doing groceries, but getting them home and being able to choose from a rich and changing offering, convinced even me.

Delivery always on time, nice to track the van on the map. Friendly employees and fast customer service. Quality of products is excellent, there are often discounts when buying items in bundles of 2/3.

I've been a Picnic customer since 2023 and this was by far my worst experience.

I placed an order worth €56, including fresh meat and refrigerated products. On the day of delivery, I did not receive the usual push notification from the Picnic app that normally alerts me when the driver is approaching. Later, I was informed that the driver had allegedly rung the doorbell and called me, but because no contact was made, my groceries were taken back to a hub.

The only solution offered was for me to travel to the hub and collect the groceries myself. I explained that I do not have a car and have nobody who can collect the order on my behalf. Despite this, no redelivery, store credit, or alternative solution was offered.

What was most disappointing is that Picnic only agreed to refund €10.07 for a few non-perishable items while refusing to refund the remaining value of the order, including expensive fresh products that I never received.

Customer service repeatedly referred to company policy instead of trying to find a reasonable solution for a loyal customer. Paying for groceries and receiving neither the groceries nor a meaningful resolution is extremely frustrating.

Very disappointing experience and poor customer care.

I started to use and I am loving, looks so practical and fair prices .

Service always good and timely. Whats on offer could be more varied

Great delivery, perfect products and the price is just in balance with the quality of the products

My family placed a large grocery order with Picnic for home delivery in Amsterdam and paid €107.65 in advance through iDEAL. The order was never delivered to us. Multiple people were home during the delivery window, nobody rang the bell, the groceries were never handed over, and the order never entered our possession.

When we reached out asking when the order would arrive, Picnic’s response was ridiculous. They claimed we were not at home, even though multiple people were home the entire time, and then said there is nothing they can do: we can either pick up the order ourselves from a far-away warehouse, or essentially too bad. This was a large home-delivery grocery order, we do not have a car, and the warehouse is around 43 minutes away by public transport or more than an hour on foot. That completely defeats the entire point of using a grocery delivery service.

They are now refusing to return money for goods that were never delivered. Our lawyer is preparing to file a case to recover the withheld funds. It is absurd that a customer has to sue a grocery delivery company simply to get back money for an order that was never delivered.

It is also very convenient that Picnic only accepted a payment method that doesn’t give customers any consumer protection like a credit card payment would.

Absolutely unacceptable customer service and an absurd way to treat paying customers. I would strongly warn others to be careful ordering with Picnic, unless you want or your money stolen or a legal battle with company that has a multi billion euro revenue, makes a loss, yet couldn’t care less about their customers.

Picnic already delivers our weekly groceries for years. The recipe search makes it incredibly easy to pick nice meals for the week. It is getting up to par with Allerhande from AH. Well done and keep it up.

Love Picnic! They are always very kind and you can give all your statiegeld. For us it’s the best outcome because we are both working and sometimes it’s difficult to fit groceries in the program. I’d rather spend time with my child! So thanks :)

Picnic is always on time. Good prices, good food. Very nice and polite personnel. Top!

I've been using it for years. It slowly started becoming less reliable to the point that now, they didn't deliver the groceries on 2 different occasions and they lie.
I contacted support and they told me the delivery person was at my door and called the phone but no one answered.
They completely changed the story when I pointed the lie because I have camera at the entrance and clearly saw no one was there.
Avoid!!!!

I’ve been ordering groceries regularly from Picnic, and normally I’m very satisfied with the service and delivery tracking. That’s why this experience has been particularly disappointing.

My order was scheduled for Sunday at 4:30pm. The driver was shown as being five minutes away in the app, but the delivery never arrived and the tracking stopped updating. It is now Monday at 7:30pm and we still have not received the order.

We have called customer service five times. Each time we were given a new expected delivery time (including 11:00am today), but the order has still not been delivered. In many cases told we would get a call back, but did not. During our most recent call, we were told we would receive a callback within 30 minutes. Previously, we were told the same thing and did not receive a call back.

At this point, it almost feels like we’re pirates chasing a treasure that keeps moving on the map. The constantly changing delivery times and promises of callbacks have made it difficult to plan anything. We adjusted our schedule multiple times expecting the order or a call, and that time was ultimately wasted. It feels as though the impact on customers’ time is not being properly considered.

It is now set to be delivered tomorrow.

I did receive a €10 voucher as compensation, and while I appreciate the gesture, it does not feel proportionate to the inconvenience and uncertainty caused by this situation.

I understand that delays can happen, but the lack of reliable communication and follow-through has been disappointing. I hope this feedback encourages improvements in delivery accuracy and customer communication moving forward.

I adore picnic. Great products, great prices, friendly and competent delivery people.