Pixella.ai Reviews 

3,924
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,251 reviews, reviewers had a great experience with this company. Customers frequently praise the product for its ease of use, finding it fast and simple to generate excellent, high-quality results. Many people achieved desired outcomes even with limited technical skills, appreciating the impressive restoration capabilities and imaginative creations. However, some people were dissatisfied with the subscription model, often unknowingly enrolled in recurring monthly payments after an initial low-cost trial. Consumers mentioned that billing terms were unclear, leading to unexpected charges and difficulty understanding the true cost. A few other people also felt that the monthly subscription price was too high or hard to find.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the AI image generation super easy... See more

Subscription

Users describe negative interactions with subscription, often reporting that instructions for subscriptions... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized transactions and unexpected... See more

Product

People report positive experiences with the product, with many expressing satisfaction with Pixella's image... See more

Price

Customers consistently note ambiguous experiences with price, with many initially finding the service cheap... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally excellent, but cannot successfully make more than one AI edit at a time, e.g. change font, and colour cannot be done at the same time without strange responses. That said, it did get me to t... See more

Rated 4 out of 5 stars

I used the .99 offer to try out the program. I decided not to use it. However, I didn’t see the fine, light grey print at the bottom of the invoice indicating I had 5 days to cancel before a $49.9... See more

Rated 4 out of 5 stars

UPDATE: The team contacted me and issued a full refund. They even refunded the single picture I generated, which honestly wasn't necessary—I genuinely liked the result and made a conscious decision... See more

Company replied

Rated 4 out of 5 stars

I wanted to do some very specific tiny touch ups and needed to do it manually but I could not see how I could do that, only able to use AI. GREAT program though!


Company details

  1. Business to Business Service
  2. Graphic Designer
  3. Web Hosting Company
  4. Website Designer

Written by the company

Branding Made Easy. Launch and grow your dream business with Pixella. Creating a logo for your side hustle or small business has never been easier! Generate recognizable and memorable logo designs by yourself without needing to hire a designer or become one yourself. Create unlimited professional designs with AI.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(3,924)

3,894 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scamming thieves!

Wanted to pay for a one time photo edit and they sneakily signed me up for some sort of subscription and charged me 60 odd dollars aud. Scamming thieves!!

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam - Fraud

Pixella auto subscribed me after 1 use for an imagine I didn’t even get in the first place. Scam, do not use. This should be illegal

22 July 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Dear Reviewer,
Thank you for sharing your feedback and taking the time to write to us.

We’re sorry to hear about your frustration and understand your concerns regarding the subscription and the image you mentioned. We appreciate you bringing this to our attention.

Please note that our subscription details and terms are presented during the checkout process, and subscriptions cannot be activated by themselves without user confirmation.

We have sent you a request for more information through Trustpilot so we can locate your account and review what happened. Please share the requested details there, and our team will investigate the case as soon as we receive them.

Kind regards,
Pixella team

Rated 1 out of 5 stars

DO NOT USE PIXELLA AI !!!!!!!!!!

DO NOT USE PIXELLA AI !!!!!!!!!!
THEY WILL SIGN YOU UP WITHOUT YOUR PERMISSION AND KEEP TAKING YOUR MONEY AFTER YOU CANCEL!!!!

23 July 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Dear Nikki,
Thank you for bringing your concerns to our attention.

We’re sorry to hear about your concerns and understand how frustrating it can be to see charges you were not expecting.

Please note that our subscription details and terms are presented during the checkout process, and subscriptions cannot be activated by themselves without user confirmation.

We have already reached out to you directly to help review your case and provide assistance. Please check your email, and if you haven't seen our message, please reach out to us at support@pixella.ai.

Best regards,
Pixella Support Team

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