Pergolux Reviews 

104
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. People consistently express deep satisfaction with the premium product quality, robust construction, and stylish aesthetic that completely elevate their outdoor living spaces. Consumers frequently mention that the online and telephone ordering process is remarkably smooth, supported by friendly and knowledgeable staff who readily answer questions and assist with shipping details. However, some customers also noted that assembling the structures took considerably longer than anticipated, requiring significant extra time and physical effort. Others mentioned that managing the numerous heavy packages during delivery proved quite challenging and somewhat difficult to handle alone.

What people talk about most

Product

People report positive experiences with product, noting that the overall quality is first class and far... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the materials and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an enjoyable process from the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive promptly and in perfect... See more

Service

Users describe positive interactions with service, highlighting outstanding delivery and exceptional customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great addition to our outdoor area. We considered many brands varying in price and obviously quality. What sold us to this particular one aside from quality is the built in drainage system. Meaning ev... See more

Rated 5 out of 5 stars

We’ve had our Pergolux Sundream S3 up for two months now and absolutely love it. Perfect for the warmer Sydney weather. We use it daily for meals and have had friends over in the evenings. Setup... See more

Rated 5 out of 5 stars

Hi there We were unsure if we made the right choice to purchase the pergolas from Pergolux company. Because we did our research for quite sometime and there are so many companies selling similar pro... See more

Rated 5 out of 5 stars

100% impressed with the salesperson I dealt with, product quality, online and telephone support. A bit more fiddley and time consuming in erecting than I anticipated. Some more online videos with verb... See more


Company details

Written by the company

Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(104)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Incorrect pre-sales advice - watch out

Incorrect pre-sales advice given regarding brackets. Upon ordering and following the advice from the pre-sales team I was then told no. Very disappointing when it formed part of my purchase decision.

Keep all advice given in writing as they'll just deny.

No experience with product - this is a review of their sales process.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Quality product and good pricing

Quality product and good pricing. Sturdy and angular Scandinavian design is pleasing. We used an installer recommended by Pergolux in Perth and Marcus was professional, experienced and did a beautiful job of ordering some custom components to make it fit perfect for was worth the money and peace of mind. Slow to deliver but on balance sensible purchase.
Recommended .

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy

Awesome product, delivery was fast and reliable. As for installing it, took longer than 4 or 5 hours, 2 days to install. A bit misleading to say the least.
Overall very happy with the product, the sales consultant was very helpful and friendly

14 July 2026
Rated 5 out of 5 stars

Great addition to our outdoor area

Great addition to our outdoor area. We considered many brands varying in price and obviously quality. What sold us to this particular one aside from quality is the built in drainage system. Meaning everything under can actually stay dry. Many alternatives required opening the louvera after every rain event to let water off down.

22 May 2026
Rated 5 out of 5 stars

Our Pergolux arrived super quick and we…

Our Pergolux arrived super quick and we are so impressed with the quality. It was surprisingly easy to install, and the instructions were easy to follow. The customer service team were very responsive and so helpful.

27 April 2026
Rated 5 out of 5 stars

Excellent Service

The communication between PERGOLUX and myself was excellent. I highly recommend this company. The Pergola was delivered to our door on time and the delivery service was excellent.

26 April 2026
Rated 5 out of 5 stars

Adding a Pergolux has completely transformed out back garden

Adding a Pergolux has completely transformed our outdoor space. Even with our ongoing garden renovations, it’s already the clear standout feature. In fact, our landscaper mentioned it’s one of the most impressive statement pieces he’s come across in a while.
The build quality is excellent, and the automated louvres combined with the integrated LED lighting make the area feel incredibly high-end. I’m looking forward to the warmer months when the rest of the garden is done so we can get the full use out of it. Highly recommended for anyone looking to elevate their outdoor living space

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product, improves our living

Love our Pergolux! We purchased one as we wanted to maximise our time spent outdoors, regardless of the weather. We are now protected against the harsh Tassie sun & with the heater can keep warm. Easy to put together.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Sundream S3 3x4m Wall Mounted

We purchased the Sundream S3 3x4m wall-mount model in anthracite. Our package included LED lighting and 1500w heater.

The delivery and packaging was excellent. The boxes are robust and protected the contents well.

We self-installed and with the instructions and watching the process on the videos we felt it was a generally easy process. It does require strength and some teamwork to manage the longer sections. The materials are excellent and the finish is amazing.

The louvre mechanism is quiet and smooth and is completely watertight even in torrential rain. The LED lights are a great as they are integrated into the beams seamlessly. The heater will be welcome in cooler months and will extend the use of our space.

We are delighted with the Sundream S3 and would recommend it to anyone

30 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look