Mixed experience. Good quality but with design flaws. I would get the manual roof opening version. Our motor broke with the roof closed. Unfortunately the company cannot find a way to open the roof anymore to replace the motor and it cannot be disassembled without opening the roof. I would love to find a way to repair it to working again.

Pergola 4 up - love it - want more shade - pergola screens x 2 up great addition. Can’t fault design, structure or materials.

Measured the wall thickness against the spec sheet before I'd even cracked the crate open. Bang on, every time. Doesn't half surprise you when that actually happens.

Never been ones for buying the same thing twice. Four years on and this hasn't crossed our minds once, which is exactly how we like it.

This company is unless. The product alone is great. I do not recommend buying from them because of their customer service and delivery partner.
They will take your money and be helpful while in sales mode. Then can’t be bothered. We had so many problems with the delivery, no shows, missed time windows, delay after delay. Promised phone calls not returned. Wrong product sent. Had to go through it all again. Only to have parts missing. At this point we wasted 5 days messing around with delivery and the thing still isn’t built.

Biggest thing I'd ever bought for the garden, and I was half braced to feel done over the second I opened that crate. Didn't happen.

The team at Pergolux have been so helpful from start to finish, they walked us through the quotation process and repeatedly tweaked and adjusted it for us to help us meet the budget we had. The build quality is incredible and we are over the moon with the whole experience. thank you!

Superb product and outstanding customer service

We love our Pergolux and use it all the time. The great build quality and functionality allows us to use it all year round. When hot we open the roof, slide our frameless doors to enjoy the summer, on colder evening close all doors, put the heater on and integrated lights to make it cosy. The customer services team are always on hand to support, answer any questions and promptly help with any queries. We wanted to add projector and screen, within 48 hrs we got brackets to assist us with our project. Great purchase I would recommend to anyone

Cacper and Ethan did a fine job of installing our gazebo and were very quick doing it as well. It’s nice to see people that know what they are doing and these two do. Very pleased with the new gazebo as well. Highly recommended.

The problem is not the product, it is their way of dealing with things when they do not go to plan. Our scteen went bang tofay and lost all tension, I assume a spring mechanism has broken in the cassette. It happens. What matters is how you deal with it:

PERGOLUX CHAT:

Hi, how can I help?
03:00 PM

ME:

I purchased a screen in February 2025 and it has broken today.
03:00 PM
ORDER [ORDER NUMBER]

03:00 PM
As I went to lift the screen up, Ot made a loud noise and it appears as though the retarctionm mechanism has failed, so I cannot lift it up and it is kind of flapping a bit

03:01 PM
So can you tell me what my options are in terms of you replacing this screen
03:01 PM

PERGOLUX CHAT:

Hi, the best thing to do would be to submit a ticket to our customer service team explaining the issue 😊 you can do this on this webpage here [link to page]

----END CHAT SNIPPET----

Now personally, if I have spent upwards of £4k on something and it breaks within 18 months, a smiley face is not really how I would like the company to approach it.

This is similar to when I purchased the product. All goes well until it does not. In that case it was instructions. And in both the original pergola and the screen, delivery partners have been abysmal.

This feels like a company set up entirely to deal with things when they go to plan with zesty and on point emojis. But all that does it really annoy people when things do not go to plan.

I really really regret having anything to do with them.

The product itself is OK, I can forgive things breaking if people deal with it well. But this is a company that seems to have created far more admin and work for me than I think is reasonable and just wants me to be smiley face as their product breaks around me.

I have submitted a support ticket. Which is about as impersonal as it gets.

[EDIT] They have now got back to me and are replacing the screen. Somebody from their customer services departments was actually on point this morning which makes a change. I still would not recommend this company to anyone but I am stuck with them now.

[EDIT2] Pergolux flagged this review to Trustpilot suggesting it had illegal, harmful or defamatory content. Trustpilot have reinstated it.

Purchased the basic S3 was very please with the quality of the product. All pieces for the build were correct and went together very simply, for the two of us it took a day to build. Extremely pleased with the overall look and would definitely recommend this product. If there had been a paper copy of instruction for the build it would have made the build even easier.

Love our new Pergola!

Kyle and Theo came to build and install our new Pergola and did an excellent job. They were tidy and efficient and kept us engaged all the way through the build. They also took the time to talk us through how to open and close the louvres and manage the lighting.

As for the Pergola itself the quality is excellent and is a great addition to our home.

Couldn’t be happier!

Paul and Kyle from SIMPLEE INSTALLATIONS at our property to install 2 pergolas supplied by PERGOLUX ( smaller bespoke “Sundream” and larger “Sundance” pergola). They installed the Sundream with blinds and paired the remote to the lights and heater without a hitch. This is working very well. Unfortunately they were unable to complete the installation for the Sundance pergola since the concrete footings were not exactly where they needed to be, but they will return to complete the installation once the issue has been rectified. For future reference the plan supplied by Pergoliux should have shown the footplate and bolt locations to avoid this issue.

I would highly recommend Kyle and Paul, who were very knowledgable regarding the produce, they worked well together and cleaned up after wards. They also demonstrated how to control the lights, heater and blinds. I look forward to them returning to complete the installation in due course

Harrison and Alex installed the pergola in my property today. They are a great team, highly professional and helpful. They never stopped despite the pouring rain. They explained me everything once the pergola was installed and even made me aware of the wrong LED lights and requested to get the right one from the supplier. I wouldn't even noticed this if they had not mentioned this to me. At the end of the job, my garden space was left in an excellent condition. Thank you so much guys.

Fantastic product very pleased with it would definitely recommend

End product is great but delivery time lines can be very long. The quality is very good, i included three sides of glass which works really well. Note i would recommend the frameless glass option.
Heater unit is ok but not as strong as expected. Remote control works really well and the dimmable led lights are a must.

I bought 4 Pergolux Sundream pergolas to make a 15 metre x 3 metre cover for our terrace. I erected the pergolas myself. All parts were present and correct, the instructions were very clear and there were no bits left over at the end. The quality of the product is excellent and the customer service team has been very responsive to my minor queries.

The guys arrived on time. Pleasant and very hard working. Work is fantastic. Highly recommended.

We are delighted with our new Pergolux Pergola and is a fabulous addition to our garden. We have already hosted a WC Final BBQ where we had our TV moved to under the Pergola which was a great success. The installers were super efficient and I would say well worth the money.