Pets.ie Reviews 

5,665
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 950 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and high-quality products like durable pet houses and coops. People truly appreciate the seamless ordering process, finding it incredibly convenient to get everything they need for their animals. Furthermore, consumers often mention the helpful customer support ready to assist promptly with any inquiries or collection requests. However, some people mentioned experiencing frustrating delivery delays or waiting longer than expected for their parcels to arrive. Additionally, a few reviewers noted occasional quality concerns regarding very thin wood materials or parts that did not align correctly during assembly, requiring extra adjustments.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and arrival... See more

Product

Consumers find product to be positive, highlighting top quality items and easy assembly. Reviewers frequently... See more

Order

Reviewers mention positive feedback about order, consistently highlighting the easy ordering system and fast... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally fast turnaround... See more

Quality

Clients share positive opinions on quality, highlighting fast delivery and well-made items such as sturdy dog... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the CosyLodge for my one year old Belgian Malinois, ordered late on a Friday Bank Holiday weekend, it was delivered Tuesday morning. Easily assembled, no more than 25 minutes, one person job... See more

Company replied

Rated 5 out of 5 stars

Kennel delivered on time and the cozy crib insert is great for colder nights. My dog loves her new level of comfort. The timber in the kennel is light and might not perform well outside in winter Iris... See more

Company replied

Rated 5 out of 5 stars

We never leave reviews but had to, we ordered the large wooden kennel, Quick delivery, very well made, easy to put together, wind breaker a bonus, roof great let it air out. Our dog loves it Overall f... See more

Company replied

Rated 5 out of 5 stars

Ordered a hen coup, it arrived on time and was exactly as described. Assembly was straight forward as per instructions I used a power screwdriver which was helpful but could be done with hand held sc... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

Pets.ie is a family run online pet supply company proudly based in Arklow, Co. Wicklow! We're your one-stop shop, offering a wide range of products from all the leading pet brands, catering to every need of your furry or feathered friend. Our passion for all things pets is what drives us to bring you the highest quality kennels, coops, hutches, accessories and so much more. We're here to give you straightforward advice about our products because, just like you, we're crazy about pets and care deeply about our customers! Pets.ie - For Pets and Their People.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(5,665)

894 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So impressed by Pets.ie

So impressed by Pets.ie
Placed order at 1.30pm & it arrived by 8am next morning. Great delivery service. Thank you

27 August 2026
Pets.ie logo

Reply from Pets.ie

Hi,

Thank you for your great review.

We are delighted to hear you are happy with Pets.ie and you find our delivery service good.

Kind Regards,
Caroline

Rated 5 out of 5 stars

Hi I love our new Hen Coop

Hi I love our new Hen Coop, exactly how it looks on the picture, very fast delivery.

27 August 2026
Pets.ie logo

Reply from Pets.ie

Hi,

Thank you for your great review.

We are delighted to hear you are happy with your purchase from Pets.ie and you find our delivery service good.

Kind Regards,
Caroline

Rated 5 out of 5 stars

Great service

Great service fast delivery

26 August 2026
Pets.ie logo

Reply from Pets.ie

Hi David,

Thank you for your great review.

It is good to hear you are happy with Pets.ie service and delivery.

Kind Regards,
Caroline

Rated 5 out of 5 stars

Excellent service

Excellent service, everything arrived the next day and was well packaged.

27 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Pauline,

Thank you for your great review.

We are delighted to hear you are happy with Pets.ie and you find our service good.

Kind Regards,
Caroline

Rated 5 out of 5 stars

hassle-free speedy delivery

hassle-free speedy delivery and product as per order - thanks

27 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Kevin,

Thank you for your great review.

It is great to hear you had a good shopping experience with Pets.ie

Kind Regards,
Caroline

Rated 5 out of 5 stars

Good product, good price

Good product, good price!

24 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Sara,

Thank you for your great review.

It is great to hear you are happy with Pets.ie products and prices.

Kind Regards,
Caroline

Rated 5 out of 5 stars

Great speedy delivery,,6m×3m dog pen…

Great speedy delivery,,6m×3m dog pen easy enough to assemble and a really good quality product,,will definitely use again in the future for pet products ,

26 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Ger,

Thank you for your great review.

We are delighted to hear you will be back shopping with Pets.ie and you find our products and delivery service good.

Kind Regards,
Caroline

Rated 5 out of 5 stars

Prompt response

Prompt response. Order received the next day.

25 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Paul,

Thank you for your great review.

It is good to hear you had a good shopping experience with Pets.ie

Kind Regards,
Caroline

Rated 5 out of 5 stars

Simple to use ,fast service.i have no…

Simple to use ,fast service.i have no complaints.thank you

24 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Annie,

Thank you for your great review.

As an Irish business it is great to get this feedback, we are delighted to hear you are happy with Pets.ie

Kind Regards,
Caroline

Rated 5 out of 5 stars

Excellent selection of products at…

Excellent selection of products at reasonable prices ,especially subscriptions.Prompt, professional delivery.

24 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Annie,

Thank you for your great review.

It is great to hear you had a good shopping experience with Pets.ie

Kind Regards,
Caroline

Rated 3 out of 5 stars

Ordered hen house delivered very fast

Ordered hen house delivered very fast
But product was weak and flimsy the fixings to construct it were missing would not order one again

17 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Joe,

Thank you for your review.

We’re pleased to hear that your hen house was delivered quickly.
We’re sorry to hear you were disappointed with the quality of the product and that the fixings were missing. If any parts are missing from an order, we would always recommend contacting us as soon as possible so we can look into the issue and see how we can assist.

We appreciate you taking the time to share your feedback.

Kind Regards,
Caroline

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, no issue with returning purchase and great customer service

24 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Lisa-anne,

Thank you for your great review.

We are delighted to hear you are happy with Pets.ie and you find our customer service good.

Kind Regards,
Caroline

Rated 5 out of 5 stars

Excellent company to deal with.

Excellent service could not ask for better support throughout the process.

21 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Colm,

Thank you for your great review.

It is great to hear you had a good shopping experience with Pets.ie

Kind Regards,
Caroline

Rated 4 out of 5 stars

Purchase was easy

Purchase was easy.
Product was delivered ahead of schedule.
Assembly was easy, although the coop seems a little flimsy and may require further strengthening.

24 August 2026
Pets.ie logo

Reply from Pets.ie

Hi Miriam,

Thank you for your review.

We’re delighted to hear that you found the ordering and assembly process easy and that your coop was delivered ahead of schedule.

We appreciate your feedback regarding the strength of the coop and will take your comments on board.

Kind Regards,
Caroline

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