Petstop Reviews 

30,980
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally fast shipping times and the vast selection of quality pet products available online. People frequently mention that the ordering process is remarkably smooth and convenient, making everyday online shopping completely straightforward. Consumers truly appreciate the incredibly friendly and knowledgeable staff members who are always ready to assist with expert advice. However, some reviewers were not happy with delivery issues, noting that external courier services occasionally caused frustrating delays or delivered damaged parcels. A few customers also experienced problems with incorrect items being sent or encountered occasional equipment malfunctions shortly after initial setup.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt, fast, and efficient shipping times. Many... See more

Product

Clients share positive opinions on product quality and selection. Consumers frequently mention that items... See more

Order

Customers consistently note positive experiences with order processes, highlighting clear and user-friendly... See more

Service

People report high satisfaction with the service, highlighting fast and reliable delivery options. Customers... See more

Staff

Customers report overwhelmingly positive experiences with staff, praising their exceptional helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought several items in store at the Kinsale Road location previous to this purchase. We held off on buying the carrier as we wanted to shop around but we returned to buy this item online because i... See more

Rated 5 out of 5 stars

Petstop are a great Irish company. They even sent me a reminder about my cats birthday which tbh after losing my other cat last year to cancer it might have slipped my mind this year. They gave me a €... See more

Rated 5 out of 5 stars

Ordering online is simple and quick The store in Wexford is wonderful as well The staff is super friendly and helpful Two things I wish Petstop offered: 1) larger bags of Royal canin 11+ dry... See more

Rated 5 out of 5 stars

Petstop is a lovely shop with knowledgeable, helpful staff and a huge choice of food, toys and accessories for pets. I love the in store experience. It's spacious, well stocked and nicely decorated.... See more



Company details

  1. Pet Store
  2. Aquarium Shop
  3. Animal Feed Store
  4. Pet Supply Store

About Petstop

Written by the company

About Petstop

Petstop is an Irish owned company with 9 super stores throughout Ireland and a large catalogue of products on our online store (www.petstop.ie). All of our staff who are all trained in animal care and passionate about pets. We pride ourselves on quality merchandise that will provide wellbeing for you and your pet. Happy Pets, Happy People!

Happy Pets, Happy People!

Written by the company

At Petstop, we care about a great customer experience and even more about Pets.

Contact info

4.8

Excellent

TrustScore 5 out of 5

31K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(30,980)

1,469 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Experience

We visited the Petstop store in Waterford today. Staff were very welcoming and friendly. They went out of their way to assist us with fitting our Toy Maltese/Shihtzu named George for a jacket for winter. George and Archie loved all the attention they were getting for the three lovely ladies! We will certainly be returning again and will highly recommend our dog friends to do so too. Thank you for a great experience ladies!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service and delivery, really handy!

I am using Petstop for over a year and I can't complain. Petstop always deliver on time. Plus I like to have the option to delay my order when I need to and not to have to the petshop every week.
Very handy service

25 August 2026

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