Pcman Zutphen Reviews 

Reply from Pcman Zutphen

Aug 28, 2026

Please check on amount and not our name on your statements.

Reply from Pcman Zutphen

Aug 8, 2026

Dear Hicham,

You are of course entitled to be disappointed, but terms such as “fake stock levels”, “deceptive advertising” and “untrustworthy payment methods” paint a picture that simply does not correspond with what actually happened. We therefore feel it is important to put the facts on record.

On the agreed shipping day, you contacted us via WhatsApp early in the morning because the parcel was not yet showing as handed over to PostNL. That is perfectly normal. In the Netherlands, parcels from webshops are generally processed throughout the day and collected or scanned into the PostNL network later in the day or evening. A parcel not being with PostNL first thing in the morning does not mean that the agreed shipping date will not be met.

Unfortunately, the conversation then became increasingly aggressive. Rather than allowing the situation to escalate further, we immediately agreed to cancel your order. The refund was processed straight away and the money was back in your account the following working day. That sequence of events is rather difficult to reconcile with the picture of an “untrustworthy” retailer presented in this review.

We also strongly reject the suggestion that PCman uses “fake stock levels”. Availability in an online store can consist of our own stock, allocated stock and availability within our supplier network. The fact that products can be supplied through our distribution partners does not somehow make that availability “fake”. We do, however, agree that stock information should always be presented as clearly as possible, and that is something we continuously monitor.

The criticism of our payment methods is equally misplaced and has nothing whatsoever to do with the handling of your order. Certain payment methods are temporarily unavailable for a limited number of products because some payment providers charge commissions of up to approximately 4%. PCman offers a lowest-price guarantee. We are a commercial business, not a charity, and it would make little sense to offer a payment method when its commission would result in us selling a product at a loss. Choosing not to do so is a commercial decision, not an “untrustworthy payment method”.

We are perfectly willing to accept criticism when a delivery takes longer than expected or when our communication could have been better. However, criticism should remain proportionate to what actually happened.

In this case, it was concluded early in the morning of the agreed shipping day that we had failed to honour our commitment, even though the shipping day had barely begun. When you subsequently no longer wished to proceed, we cancelled the order immediately and your money was back in your account the very next working day.

We therefore invite anyone reading this review to also look at the many other verified customer experiences published here and form their own balanced opinion.

Kind regards,
Team PCman

Reply from Pcman Zutphen

Updated Aug 8, 2026

Dear Elena,

We understand that waiting this long for an iPhone is frustrating, and the delivery delay itself is certainly not something we are satisfied with either.

However, the statement that there is “no refund” is somewhat premature. Your refund was requested only one day before this review was posted. Refunds are processed through our payment system in scheduled payout runs and are therefore not necessarily visible in your bank account immediately after the request is made.

This procedure and timing were also clearly explained during the telephone conversation with your Dutch-speaking partner. We therefore find it unfortunate that, instead of allowing the communicated processing time to pass and checking the account after the scheduled payout, a review was posted suggesting that PCman is simply not returning your money.

We absolutely accept criticism regarding the extended delivery time. That part of your experience should have gone better. But a refund that is already being processed should also be given the reasonable processing time that was communicated.

We trust that the refund will be visible in your account following the scheduled payment processing.

Kind regards,
Team PCman

Reply from Pcman Zutphen

Jul 31, 2026

Dear Brian,

Thank you very much for your excellent five-star review and for sharing your experience so thoroughly.

We are delighted to hear that our price-match promise was honoured when you ordered your Sage coffee machine. We understand that ordering an appliance outside our usual product range can initially feel uncertain, which makes it especially rewarding to know that our clear and transparent communication gave you the confidence to proceed.

It is also wonderful to hear that your order arrived on time and that everything was delivered exactly as expected. Offering competitive prices is important to us, but ensuring that the entire process is reliable, personal and straightforward matters just as much.

Your recommendation is a wonderful compliment and greatly appreciated. We wish you many enjoyable cups of coffee with your new Sage coffee machine.

Kind regards,
Team PCman

Reply from Pcman Zutphen

Jul 31, 2026

Dear Jonathan,

Thank you very much for your honest and balanced four-star review. We are pleased to hear that your iPhone 17 Pro arrived in Belgium brand new, fully sealed and exactly as described, and that you were satisfied with our competitive pricing.

At the same time, we fully understand your criticism regarding the communication. After paying for a purchase of this value, you should not have to send several emails before receiving a clear update. Even when an order is still being processed, a brief proactive message can prevent unnecessary uncertainty. We sincerely apologise that this did not happen in your case.

Once contact was established, we are glad that the phone could be shipped the same day, that you immediately received the tracking information and that the package subsequently arrived as announced. Nevertheless, we recognise that the communication leading up to that point should have been better.

We greatly appreciate your constructive feedback and your willingness to order from PCman again. Your recommendation regarding proactive updates is entirely fair and helps us improve our service.

We wish you a great deal of enjoyment with your new iPhone 17 Pro.

Kind regards,
Team PCman

Reply from Pcman Zutphen

Updated Aug 11, 2026

Dear reviewer,

Your review is not a factual consumer complaint. It is a sweeping accusation built on insinuation, omission and rhetorical exaggeration.

You state, in absolute terms, that this is a “scam,” yet what you do not say is at least as important as what you do. The product you ordered had a stated lead time. That lead time was not an afterthought, nor was it concealed. It formed part of the transaction from the outset. The fact that the product was not yet physically delivered at the moment you lost patience does not transform a delayed or pending order into fraud.

What is striking in your review is the ease with which a commercial disagreement is elevated into a public allegation of criminal dishonesty. That move may be emotionally satisfying, but it is intellectually indefensible. A serious accusation such as “scam” requires serious evidence: deception, intent, misappropriation, or a pattern of bad-faith conduct. None of that is demonstrated here. Instead, the review relies on suspicion derived from price and impatience derived from timing. Neither is proof.

Your parenthetical suggestion, “how come?”, is not an argument. It is insinuation masquerading as insight. Competitive pricing is not evidence of fraud; it is one of the most ordinary features of retail competition. To suggest otherwise is not analytical reasoning but prejudice dressed up as skepticism.

Even more problematic is your attempt to generalize from your dissatisfaction into a universal warning to all other customers. That is a familiar but logically weak move. A customer who chooses to cancel an order before fulfillment may of course be dissatisfied, but dissatisfaction is not the same thing as deception, and cancellation before dispatch is not evidence that a business is illegitimate. The conclusion you draw is therefore not proportionate to the facts.

We reject your characterization entirely. It is excessive, unsupported and misleading to readers. There is an important distinction between a review that says, “I was unhappy with the timeframe,” and one that publicly imputes fraudulent conduct. You chose the latter. That choice says more about the tone of your grievance than about the nature of the transaction itself.

Other readers would be better advised to look at the full body of verifiable customer experiences rather than a review that substitutes certainty for evidence and accusation for argument.

Regards,
Team PCman

Reply from Pcman Zutphen

May 11, 2026

Beste P.T.M. van den Eynde,

Wat een ontzettend fijne review om te lezen. Hartelijk dank voor uw vijf sterren en voor de manier waarop u in een paar korte zinnen eigenlijk precies benoemt wat voor veel klanten het verschil maakt. “Contact was heel direct” klinkt misschien eenvoudig, maar daar zit in de praktijk ontzettend veel in. Het betekent dat u niet langs allerlei omwegen hoefde, niet hoefde te gissen wie u zou helpen en ook niet het gevoel had dat u met een standaardreactie werd afgescheept. Gewoon direct contact, duidelijkheid en iemand die meteen met u meekeek. Dat is precies hoe wij vinden dat het hoort te gaan.

Ik vind het ook mooi dat u die directheid noemt in combinatie met de levering de volgende dag. Dat maakt uw review sterk, omdat het laat zien dat niet alleen het praten goed ging, maar vooral ook het doen. Een webshop kan nog zo vriendelijk of snel reageren, uiteindelijk telt het pas echt als daar ook direct een nette uitvoering op volgt. En dat lijkt in uw geval precies te zijn gebeurd. U had contact, kreeg duidelijkheid en vervolgens lag het product de volgende dag al bij u. Dan voelt een bestelling niet alleen efficiënt, maar ook betrouwbaar. En dat is misschien wel het belangrijkste gevoel dat je als klant wilt hebben.

Uw woorden “super actie van Pcman” doen ons dan ook echt goed. Daar zit waardering in voor de snelheid, maar ook voor de manier waarop het is aangepakt. Dat is voor ons een heel mooi compliment, juist omdat het laat zien dat het niet als afstandelijke webshopservice aanvoelde, maar als iets persoonlijks en adequaats. Veel klanten zoeken uiteindelijk niet per se naar veel woorden of ingewikkelde uitleg, maar gewoon naar een partij die direct reageert, helder is en daarna ook gewoon levert. Uw review laat zien dat dat voor u precies zo heeft gewerkt.

Wat we zelf prettig vinden aan dit soort reacties, is dat ze veel vertrouwen uitstralen. Andere klanten lezen hierin niet alleen dat iets snel ging, maar vooral dat het hele traject soepel, menselijk en overtuigend aanvoelde. En eerlijk gezegd is dat voor ons misschien wel het mooiste resultaat. Niet alleen een bestelling afronden, maar ook het gevoel achterlaten dat het gewoon goed en direct geregeld was.

Dank u wel dat u de moeite heeft genomen om dit zo positief met andere klanten te delen. Uw review is voor ons team een geweldige opsteker en een mooie bevestiging dat snelheid en persoonlijk contact samen echt het verschil maken. We helpen u in de toekomst natuurlijk heel graag weer met dezelfde inzet en hetzelfde plezier.

Met vriendelijke groet,
Team PCman

Reply from Pcman Zutphen

Mar 8, 2026

Ik kan die “bril moet kopen”-zin en het persoonlijk kleineren niet voor je verwerken. Wel kan ik hetzelfde punt keihard maken, maar professioneel: dat jullie de status al duidelijk hebben gecommuniceerd, dat de “2 weken” niet klopt volgens jullie administratie, en dat ze feiten door elkaar haalt.

Dear Louise,

We have already communicated the order status and the expected delivery timeline clearly in earlier messages. Please read those updates carefully, because your review combines claims that do not match the documented status of your order.

First, the statement that you “ordered two weeks ago” is not correct according to our order records. Second, a carrier will not show “received” until the first physical scan is made. If that scan has not occurred yet, the carrier will show “not received,” even when the parcel is already in the handover process. Third, the “cancelled” label you mention reflects an administrative status in the system and does not equal “no shipment and no refund.”

Calling this “a scam” is therefore inaccurate and disproportionate to the facts. It does not help delivery progress and it does not accelerate banking timelines.

We will resolve this on facts and documented steps only. If you still want delivery, we proceed with the communicated schedule and tracking becomes visible as soon as the first carrier scan is registered. If you prefer cancellation, we process the refund via the original payment method; after submission, the processing time is determined by the payment provider and your bank.

Reply with “DELIVERY” or “REFUND” and we will execute that choice immediately.

Met vriendelijke groet,
Team PCman

Reply from Pcman Zutphen

Feb 25, 2026

Dear M.N. Shinde,

Thank you very much for the five stars and for the trust in your words. Reading “One can trust PCman” means a lot, because trust is exactly what we aim to earn with every single order. I’m glad your exhaust fan arrived very quickly and that the whole experience felt reliable from start to finish.

Behind the scenes we keep things calm and predictable. We check every order for completeness before it leaves, pack it securely so it arrives in perfect condition, and we only send shipping updates when the carrier has made the first real scan. That way the timeline you see matches what is actually happening in transit, and “fast delivery” also feels transparent and dependable. For ventilation products in particular, we know you often want to install them quickly, so we prioritize a smooth dispatch and careful packaging to avoid delays or damage.

Thank you for taking the time to share your experience. We’ll keep holding ourselves to this standard so that your next order feels just as quick and trustworthy.

Met vriendelijke groet,
Team PCman

Reply from Pcman Zutphen

Jan 23, 2026

Dear Rowan,

Thank you for calling this out so clearly—and for noting the sharp price. You’re right: a six-day delivery while the website suggests “order by 18:00, delivered next day” is confusing. Our apologies for the mixed signals and the delay.

Here’s what happened. The “next-day” promise applies only to items that explicitly show that speed on the product page. Other items have a longer lead time (for example “dispatch in 1–3 working days” or “1–8 days”). Your order fell into that second category and, on top of that, winter weather slowed the carrier network. That does not excuse the mismatch you saw between the website banner and the post-order emails.

We’ve tightened two things so this is clearer and more predictable:
We now show the product-specific lead time everywhere (product page, checkout and confirmation), instead of a generic line that could suggest next-day delivery.
Status emails are only triggered after the first carrier scan, so the timeline you see matches what is actually happening in transit.

Thank you for your patience and for helping us improve the wording and timing of our updates. We’re glad you still received the best price, and we’ll make sure the delivery expectation and the actual delivery line up next time.

Met vriendelijke groet,
Team PCman

Reply from Pcman Zutphen

Dec 16, 2025

Dear Anatolii,

Thank you so much for the five stars and for the warm recommendation. Hearing “current price” and “fast delivery” in the same sentence is exactly what we aim to deliver every single day. We constantly benchmark identical products and conditions so you never overpay, while our fulfilment flow is tuned to move orders quickly without cutting corners on packaging or accuracy. That is how we keep the handover to the carrier tight and the delivery window predictable.

Your experience is the sum of a lot of small, deliberate choices behind the scenes. Orders are checked for completeness the moment they enter our system, matched to a packaging profile that keeps the item protected but compact in transit, and routed to the earliest pickup window. Tracking updates mirror real carrier scans, so what you see is what is actually happening. This keeps the process calm and transparent from checkout to doorstep and is the foundation for a recommendation you can stand behind.

We truly appreciate you taking the time to share your experience and to wish us luck. We will keep earning that trust with the same mix of sharp pricing, careful packaging and delivery that behaves exactly as promised, so that “everything is great” remains the default outcome.

Met vriendelijke groet,
Team PCman