The PAMO system is easy to use, though it requires some manual skill and confidence. We installed it in our rustic country house; the open wardrobe adds a modern touch and makes the room feel more s... See more
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Delivery: took 7 days. Product: it’s missing a piece, therefore what I have can not be set up. Customer Service: Reported the issue, 8 days later I only have 2 automatic messages, but no solution... See more
Company replied
Really appreciate the customer service, and speed of delivery. We ordered the las 4. It comfortably fits my wife and my clothes with ease! I recommend this company's storage solutions
The design is lean, industrial, and very robust. Good point: you can install, reconfigure, or move to other place if you get moved. It fits many ambiences. Also, any problem during installation is sol... See more
Company details
Written by the company
Industrial Design I urban Interior I unique&Individual l Einzigartiges für dich und deine Wohnideen - Be Unique! Unsere Industrial Kleiderstange für dein Zuhause ✔️ Kleiderstangen & Industrial Möbel in verschiedenen Größen ✔️ Schau vorbei -> www.pamo-design.de
Contact info
Haydnstraße 28, 88284, Wolpertswende, Germany
- support@pamo-design.de
- pamo-design.de
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Really appreciate the customer service
Really appreciate the customer service, and speed of delivery. We ordered the las 4. It comfortably fits my wife and my clothes with ease! I recommend this company's storage solutions
1 August 2026
Unprompted review
I had a good experience with Pamo
I had a good experience with Pamo. They’re great in communication, addressing any issues and delivery the products on time. I highly recommend them.
1 July 2026
Unprompted review
Bad experience 4 orders placed 3 arrived missing…
4 orders placed 3 arrived missing components or damaged !
I am still awaiting drawer runners as they kit contained 8 RH and no LH runners , they have not replied to my email , cancel their incoming calls and do not answer WhatsApp messages or Instagram ! The product is great but they have a serious problem in the packaging dept and also their customer service is terribly slow if not in existent !
They replaced one kit completely which is generous but not cost effective for their company … still awaiting drawer runners 18 days after delivery
23 July 2026
Reply from pamo. design
Hi,
Thank you for sharing your detailed feedback with us. We are truly sorry for the frustration caused by the mixed-up drawer runners and the delays in our communication across our channels—that is certainly not the experience we want to provide.
We are glad to hear you love the product itself, but we completely agree that missing pieces and communication delays need to be handled better. We’ve already flagged the packaging issue with our logistics team to ensure these mix-ups don't happen.
Since we are currently in direct contact with you via email, please rest assured that we are actively working on getting those correct drawer runners to you as quickly as possible. Thank you so much for your patience and understanding while we sort this out for you!
Best regards,
The Pamo Team
Product arrived cracked, delayed answer from customer service
Product arrived cracked. We contacted customer support and late customer service response. Once we got feedback from them they were really supportive
3 July 2026
Reply from pamo. design
Hi,
Thank you for bringing this to our attention. We are truly sorry to hear that your product arrived cracked and that your initial message went unanswered—that is definitely not the level of service we strive to provide.
We have just sent you an email so we can get this resolved for you as quickly as possible and get a undamaged replacement or solution sorted out. Please check your inbox (and spam folder, just in case!).
We really appreciate your patience and look forward to making things right for you!
Best regards,
The Pamo Team
Completely incorrect
Absolute rubbish no customer service replies to complaints of wrong item delivered
18 June 2026
Reply from pamo. design
Hi,
We’re very sorry that you received the wrong item and for the frustration this has caused. We understand how disappointing this must be.
We are already in contact with you regarding your case and are doing our best to resolve the issue as quickly as possible. Thank you for your patience while we work on a solution.
If you have any further questions, please don’t hesitate to get in touch. We’re here to help.
Best regards,
The Pamo-Design Team
Disappointing
Delivery: took 7 days.
Product: it’s missing a piece, therefore what I have can not be set up.
Customer Service: Reported the issue, 8 days later I only have 2 automatic messages, but no solution.
So far, quite disappointing
19 June 2026
Reply from pamo. design
Hi,
We’re very sorry to hear about your experience and apologize for the delay in resolving your issue. We understand how disappointing it is to receive a product with a missing part and then have to wait for a solution.
We processed your request yesterday and hope everything is now on the right track. If you have any further questions or if anything is still unresolved, please feel free to contact us again by email. We’ll be happy to assist you.
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
Once again
Once again, I decided to buy from Pamo. I don't regret it. The wardrobe, even in its expanded version, looks impressive :) I highly recommend it!
9 June 2026
No response from customer service about…
No response from customer service about damaged delivery, chipped product and missing piece. 3 weeks, multiple emails from me in follow up, no response. A bit shocking and unexceptsble. My first order a couple of years ago was seamless. This is a big decline.
Update to this review: it’s been a day since the company left this reply below, and they 1) had not already been in contact and 2) have not been yet been in contact.
Company has my correct email address and is able to reply (as they replied once right after shipping, to answer a query).
Pamo you can do better here.
3 May 2026
Reply from pamo. design
Hello,
thank you for taking the time to share your feedback. We are truly sorry to hear about the damaged delivery, the chipped product, and the missing part you experienced.
We completely understand your frustration, especially after having had a positive experience with your first order a few years ago. This is certainly not the experience we want our customers to have.
We are already in contact with you regarding your case and are currently waiting for your latest response so we can continue working on a solution together as quickly as possible.
Thank you for your patience and understanding.
Best regards,
pamo
Disappointing experience so far
##Updated May 14##
No tracking number for the replacement parts requested or solution provided yet. This is very disappointing.
##
So far I have a mixed experience with the product. I ordered on April 18th, received the package with broken parts on April 24th and immediately contacted for support. While I did get a response it took a little while (understandable because of the small team); however as of May 8th, I have not yet received the replacement parts or a tracking number to know when they will arrive. I am unable to assemble the drawers because of this.
20 April 2026
Great and solid system if you don’t…
Great and solid system if you don’t want to perforate walls. Order and delivery went really smoothly
20 January 2026
Made to measure excellence
Pamo Design delivered a custom made two tier clothes rail for an awkward space in the basement. The quality of the item is exceptional being robust and also aesthetically pleasing. There was a slight hitch with delivery but Pamo moved quickly to send a replacement so I am very happy.
31 March 2026
Bad quality and wasted furniture
I received my packages mixed up with another client order.
And aside the metallic structure all furniture (Kommode and drawers) were wasted.
8 April 2026
Reply from pamo. design
Thank you for sharing your feedback — I’m really sorry to hear that your order arrived in this condition. I completely understand how frustrating it must be to receive damaged and mixed-up items.
We pack our products very carefully and in a clearly organized way to make assembly as easy as possible. From what we can see, your shipment was unfortunately damaged in transit, and it seems that during repacking by the carrier, parts may have been mixed up with another delivery in your building.
We’ve already replied to your email and are more than happy to help get everything sorted for you — whether that means identifying the correct parts, replacing damaged items, or making sure you receive everything as intended.
Please feel free to reply to our message anytime — we’ll make sure this gets resolved for you as quickly as possible.
Warm regards,
your pamo. team
Top product
Top product. Just the screwing is not a 100% matched to the symmetry required for the product. Still works flawlessly.
7 April 2026
Terrible system of shelfing
Ordered the Henry EVR x Pamo design for shelfing on top of a dresser for my son. First of all, it took over 6 weeks to get the products, it took several days to get answers from the customerservice. The boxes came damaged with a big hole in it, and eventhough this most likely was not the fault of the company, the box containing the rods and the conecting parts, were in a thin box. The worst experience is that when we now (after moving into a new apartment), have been trying to put together the design, have ended up with a destroyed wall, rods that hvae a terrible solution for thightening and securing the hanging rods, and an awful, bad quality of the whole design and parts which have resulted in it being impossible to put toghether, and my son now stands without the possibility to put it to use, and we have lost several thousand of our money. We have put together very much furniture, so we know what we're doing. Will never recomend this design or company to others.
29 March 2026
Unprompted review
Reply from pamo. design
Hi,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and the frustration this situation has caused – especially after such a long wait and the issues during installation.
We completely understand how disappointing it must be to receive damaged packaging and then encounter difficulties assembling the product, particularly when it has affected your home and your son is now unable to use it as intended. This is certainly not the experience we want for our customers.
We take your comments regarding the quality, packaging, and assembly very seriously and will share this feedback internally to help us improve both our products and processes.
Please reach out to us directly at support@pamo-design.de with photos and details of the issues. We would really like the opportunity to review your case properly and work with you towards a solution.
Thank you again for your feedback and your patience.
Kind regards,
The Pamo-Design Team
Back for more
Back for more! This is my second purchase from Pamo and I’m just as impressed as the first time. The industrial pipe look is stunning and the quality is unbeatable—this rail is incredibly sturdy and doesn't wobble at all. Assembly was a breeze. If you want a stylish, heavy-duty storage solution, this is it!
4 March 2026
Incomplete item sent
Incomplete item sent. No help provided. Horrible customer service. Proof sent already. No reply on email, Instagram, message, call at all
3 February 2026
Reply from pamo. design
Hi,
We’re very sorry to hear about your experience and the frustration caused. This is certainly not the level of service we aim to provide.
We did respond to your emails on 09/03 and 13/03, but it seems our messages may not have reached you. Could you please check your spam or junk folder just in case?
If you’re still unable to find our replies, please feel free to contact us again – we’ll be happy to assist you and resolve this matter as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
The Pamo-Design Team
Great product and fantastic customer support
Great product and fantastic customer service! We managed to mess up putting the rail together - but customer support was great!
26 February 2026
Unprompted review
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