Terrible system of shelfing
Ordered the Henry EVR x Pamo design for shelfing on top of a dresser for my son. First of all, it took over 6 weeks to get the products, it took several days to get answers from the customerservice. The boxes came damaged with a big hole in it, and eventhough this most likely was not the fault of the company, the box containing the rods and the conecting parts, were in a thin box. The worst experience is that when we now (after moving into a new apartment), have been trying to put together the design, have ended up with a destroyed wall, rods that hvae a terrible solution for thightening and securing the hanging rods, and an awful, bad quality of the whole design and parts which have resulted in it being impossible to put toghether, and my son now stands without the possibility to put it to use, and we have lost several thousand of our money. We have put together very much furniture, so we know what we're doing. Will never recomend this design or company to others.
Reply from pamo. design
Hi,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and the frustration this situation has caused – especially after such a long wait and the issues during installation.
We completely understand how disappointing it must be to receive damaged packaging and then encounter difficulties assembling the product, particularly when it has affected your home and your son is now unable to use it as intended. This is certainly not the experience we want for our customers.
We take your comments regarding the quality, packaging, and assembly very seriously and will share this feedback internally to help us improve both our products and processes.
Please reach out to us directly at support@pamo-design.de with photos and details of the issues. We would really like the opportunity to review your case properly and work with you towards a solution.
Thank you again for your feedback and your patience.
Kind regards,
The Pamo-Design Team