PayItMonthly Reviews 

4,184
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the entire application process is remarkably smooth, straightforward, and easy to follow from start to finish. Consumers appreciate the flexibility of managing their monthly budgets and covering large purchases without feeling stressed. Many reviewers also praise the staff for being genuinely friendly, professional, and always ready to provide clear information. However, some customers also noted occasional issues with unexpected payment timings, such as extra charges or withdrawals happening outside the expected schedule. A few people additionally described frustrating experiences when dealing with disputes, mentioning that support representatives could sometimes be dismissive or unhelpful.

What people talk about most

Payment

Clients share positive opinions on payment, highlighting that the process is smooth, easy to set up, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that setting up accounts is quick,... See more

Service

Customers report widespread satisfaction and positive experiences with the service, highlighting a smooth,... See more

Customer service

Users describe positive interactions with customer service, noting that staff are helpful and responsive... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful call handlers, friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process was very simple and I was able to spread a large cost over 9 months which I have now completed. This helped a huge amount and I am grateful for authorising me to be able to do this.... See more

Company replied

Rated 5 out of 5 stars

Using Pay It Monthly has been nothing short of outstanding. The process was simple, transparent, and stress‑free from start to finish. Everything was clearly explained, and I always felt supported t... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend this company enough. From start to finish we had amazing customer service. Responses within an hour. I asked for the bed to be delivered early as we was going out and it was reall... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure of getting those sofas due to the colour, but it was worth choosing it and I love it. The manager was so good, took time explaining things to me and it didn't end there, I went severa... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. e-Commerce Solution Provider

Written by the company

PayItMonthly partners with thousands of UK businesses to offer interest-free monthly payment plans. We help businesses grow by providing payment solutions, UK-based support and industry expertise, while giving customers a transparent way to spread the cost of purchases. Through responsible lending and a commitment to great service, we aim to deliver a positive experience for both our partners and their customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,184)

388 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy Granny

I have had no trouble or extra payments added i am well satisfied thank you so much for you help allowing me to be able to afford my mobility scooter thank you again your's Susan Cassell

27 August 2026
Rated 5 out of 5 stars

Great experience

Was a great experience to have the chance to pay monthly.

24 August 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Emma,

Thanks for the review.

We appreciate the kind words, and hope to work with you again in the future.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Helpful

Helpful, even when I got stuff wrong it was quickly sorted out for me without a fuss.

24 August 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Jo,

Thanks for the review.

Glad to hear you're experience using PayItMonthly was so good.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Easy application

Easy application, support from the team !

24 August 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Yuliya,

Thanks for the review.

Lovely to hear you had such a smooth experience.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

The customer service was excellent…

The customer service was excellent makes it easier and helpful.

24 August 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Cadijatu,

Thanks for the review.

Lovely to hear you had such a good experience.

Many thanks,
Dougie
PayItMonthly

Rated 1 out of 5 stars

I took finance out just to spread the…

I took finance out just to spread the cost, but decided to return the item unused in its original packaging and this awful firm made me pay a months payment anyway. Never come across this with any other finance company ever. It was returned within 14 days too. Just money grabbers. AVOID!!!!

24 August 2026
Rated 5 out of 5 stars

Easy to set up

Easy to set up, no problems using, simple payment schedule. Would use again

24 August 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Sarah,

Thanks for the review.

Happy to hear you had such a good experience.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Positive credit experience

Payments have been taken regularly on the same date enabling us to budget. Setting up the account was quick and easy.

10 August 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Alexis,

Thanks for the review.

We appreciate the kind words, and hope to work with you again in the future.

Many thanks,
Dougie
PayItMonthly

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