Funds confiscated without explanation after repeated inquiries
I am sharing my experience with Swift Trader.
My account was closed and my profits were confiscated due to an alleged "bonus policy violation." However, even after contacting support twice, the company has refused to provide any specific evidence or explanation regarding which trades violated their rules.
I requested:
The specific trades in question
The exact rule violation
The basis for profit cancellation
But their response remained the same: they cannot disclose any details and consider the matter final.
I have been trading under normal market conditions and did not engage in arbitrage, manipulation, or any abusive trading strategy.
Confiscating profits without providing verifiable reasons raises serious concerns about transparency and fairness.
After multiple attempts to resolve this directly with their support team, I have received no meaningful explanation.
I am now considering escalating this matter to relevant authorities and consumer protection agencies.
I strongly advise others to exercise caution when dealing with this broker.
【日本語補足】
2回問い合わせを行いましたが、具体的な違反内容の説明は一切なく、「開示できない」「最終判断」の一点張りでした。説明責任を果たさない対応に強い不信感を抱いています。
Additionally, after posting my review, I found that access to the support function on the website has been disabled for my account, preventing any further communication.
This means I am currently unable to contact their support team through normal channels.
This raises even more serious concerns regarding transparency, fairness, and customer support practices.
I will update this review if the situation is properly addressed.
Update (June 2026):
Following the company's response to my Trustpilot review, I contacted both their Japanese Support team and their Compliance Department using my registered email address, exactly as they requested.
After several weeks, I finally received a formal written response from the Compliance Department.
The Compliance Department confirmed that its decision was final and referred again to Clauses 18, 23, and 24 of the Promotional Rules. However, despite my repeated requests, it still did not identify the specific trades or conduct that allegedly violated those rules.
The response also did not explain how the amount of confiscated profits was calculated or why the profits generated from my specific trades were considered subject to cancellation.
I appreciate that the Compliance Department eventually provided a formal response. However, I remain concerned that such a significant action was taken without providing account-specific reasons or evidence that I can independently verify.
As a result, I continue to consider seeking an independent review through the appropriate authorities or consumer protection organizations.
If any further meaningful explanation or evidence is provided, I will update this review accordingly.
【日本語補足】
Trustpilotで「登録メールアドレスから日本語サポートへ連絡してほしい」と案内を受けたため、その案内に従い、日本語サポートおよびコンプライアンス部門へ正式に連絡しました。
その後、数週間を経てコンプライアンス部門から正式な回答を受け取りました。
しかし、その回答では「プロモーション規約第18条・第23条・第24条に基づく最終判断である」と説明されたのみで、私が繰り返し求めてきた「どの取引が、どのような理由で規約違反と判断されたのか」という具体的な説明はありませんでした。
また、没収された利益額がどのように算定されたのか、私のどの取引利益が没収対象となったのかについても説明はありませんでした。
正式な回答をいただいたことには感謝しておりますが、このような重大な措置について、私自身が内容を検証できる具体的な根拠や証拠が示されなかったことについては、現在も大きな疑問が残っています。
そのため、現在も適切な第三者機関や消費者保護機関への相談を検討しております。
今後、具体的な説明や新たな証拠が示された場合には、本レビューを改めて更新いたします。
Reply from Swift Trader
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
Please know that we take allegations of this nature very seriously, and we would like to clarify that account actions, including profit adjustments or account closures, are never applied arbitrarily.
Such actions are only taken following a thorough review in accordance with our Terms & Conditions, including bonus policies, trading rules, and internal risk management protocols designed to prevent abuse and protect the integrity of our trading environment.
As outlined in our policies, certain internal assessments, including trade-level evaluations and risk indicators, cannot be disclosed publicly or in full detail, as doing so may compromise our fraud prevention and security measures. This is standard practice across regulated financial services and trading platforms.
We note that the claims made in this review lack sufficient account-specific information for us to verify the case. For transparency and fairness, we invite the reviewer to contact us directly using their registered email address at jpsupport@swifttrader.com, where we can formally review the matter and provide clarification within the appropriate scope.
We also take seriously any suggestion that support access has been restricted. Our support channels remain available, and any limitations may be related to account status or security protocols. We encourage the reviewer to reach out so this can be properly assessed.
We remain committed to fair, consistent, and policy-based handling of all client accounts.
このたびはご不便・ご不快な思いをおかけし、またお時間を割いてご意見をお寄せいただきましたことに、心より感謝申し上げます。
当社は本件のようなご指摘を非常に重要なものと認識しており、利益調整やアカウントの閉鎖を含むいかなるアカウント措置も、恣意的に行われることは一切ございません。
これらの措置はすべて、当社の利用規約に基づき、ボーナスポリシー、取引ルール、ならびに不正利用の防止および取引環境の健全性維持を目的とした内部リスク管理プロトコルに従い、十分な調査を行った上で実施されております。
また、当社のポリシーに記載のとおり、個別取引レベルでの評価やリスク指標などの内部評価に関する詳細につきましては、不正防止およびセキュリティ対策上の観点から、すべてを公開することができかねます。これは、規制対象の金融サービスおよび取引プラットフォームにおいて一般的な対応となっております。
なお、本レビューに記載されている内容には、当該ケースを特定・検証するための十分なアカウント情報が含まれていないことを確認しております。透明性および公平性の観点から、レビュー投稿者様におかれましては、ご登録のメールアドレスより jpsupport@swifttrader.com まで直接ご連絡いただけますと幸いです。適切な範囲内で内容を精査し、ご説明申し上げます。
また、サポートへのアクセス制限に関するご指摘につきましても、当社は重大に受け止めております。当社のサポート窓口は通常通りご利用いただけますが、アカウントの状態やセキュリティ上の措置により一部制限が生じる場合がございます。正確な状況確認のためにも、ぜひご連絡いただけますようお願い申し上げます。
当社は今後も、すべてのお客様のアカウントに対し、公平かつ一貫性のある、ポリシーに基づいた対応を徹底してまいります。