While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Surewill is the quick and easy, safe and affordable way to create your Will online in Australia. We’re a friendly business using nerdy tech stuff to make creating your Will simple, secure and affordable. Select a template, add some info and you’re ready to sign!
Contact info
4.6
Excellent
19 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It feels great knowing this is done
It feels great knowing this is done, thanks Surewill for making it easy and affordable!
7 May 2024
Easy peasy
Super simple process, fairly priced and love that it's created by a real Aussie lawyer!
26 April 2024
Unprompted review
easy to use . No stress
This is a brilliant service . It literally took me 10 minutes and it’s something I have put off for so long . It’s quick, easy and user friendly. I normally find doing these things quite stressful and confusing . It could not have been easier . I can really recommend .
7 December 2023
Reply from Surewill
Wow, thanks Kate! Reading your review means a lot, we have done our best to make it straightforward, feels great our end to take the stress away. Thanks again!
Last will and testament
Relatively simple and straight forward it would have been helpful if I had been aware that I needed the email address of my sister chosen as executor. Luckily I was able to ring her and obtain it and finish the process without having to put it on hold.
22 November 2023
Reply from Surewill
Thanks for the review! We are glad you found it simple and straight forward, that was one of our goals. We will take on board your feedback, and when we launch an updated site we will look to provide customers with advice at the beginning to have ready details like email addresses, addresses, and the like. Thanks again!!
Good response to questions
Paid for a couple will but no information or links provided to complete the second will.
Received a response within 24hrs and situation was sorted immediately.
Really helpful customer service
9 November 2023
Reply from Surewill
Hi Joanne, sorry you haven’t had a great experience. The coupons should have been available to copy upon payment and it should also have been automatically emailed to your partner. Thanks for contacting me about this, I’ve emailed you the coupon for use. Let me know how you go. Regards Sam
Found this site super easy to use
Found this site super easy to use, and it explained all the legal stuff in a simple easy to understand way. Will recommend to family and friends
23 October 2023
Reply from Surewill
Thanks so much for a positive review, really appreciated! We are also happy to receive any constructive criticism as we are constantly aiming to improve our customer experience... support@surewill.com.au
Glitch without a Hitch
I always feel a review should be done when something goes wrong as how a company deals with it and the time it takes to get through or respond is the best measure of worth in my opinion.
There was a small glitch with the online production of my Will, but Surewill were on top of it and replied to a late evening email before business hours the next day.
Service best I could ask for and follow-ups just as good.
Def recommend for someone looking for an online will.
25 October 2023
Reply from Surewill
Thanks for the review! We don't often have a problem, but when it does happen we want to fix it ASAP. Thanks again!!
A no brainer
When I got my Will I was impressed with how much detail it had. Looks the same as one I got from a lawyer years and years ago, but hundreds of dollars saved. A no brainer.
13 September 2023
Easy easy easy
I was nervous to do this, but the site made it easy. Will recommend it to family and friends
7 September 2023
An efficient and professional product…
An efficient and professional product that guides you through the process without any confusing terminology.
Very impressive service with timely support and user-friendly interface. Highly recommended!
9 August 2023
Unprompted review
What it says on the tin
What it says on the tin: Cheap + super fast.
I'm sure you can take the time to do a flash, detailed Will. Frankly, I'm glad I've just got something done, while I procrastinate on doing the above.
8 August 2023
Super simple process
Surewill generated me a legal Will simply, easily and quickly. Simple website and excellent value for money. Will recommend to friends and family.
8 August 2023
Really straight-forward way to complete…
Really straight-forward way to complete your will.
8 August 2023
Unprompted review
Straightforward and simple
It was really straightforward and simple. Highly recommended.
3 August 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.