Super.com Reviews 

63,156
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 18,772 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that finding affordable rates is extremely easy, and they appreciate the smooth reservation process that lets them secure wonderful hotel deals without any unexpected surprises. Many consumers note that the platform is very intuitive to use, making last-minute travel planning completely seamless and stress-free. Some reviewers were not happy with customer support, mentioning difficulties getting timely responses when trying to resolve issues. A few other people also felt that certain website navigation features and the multi-step verification process created unnecessary complications during their booking journey.

What people talk about most

Price

Customers had positive experiences with price, often noting that rates were the best they could find and... See more

Booking process

Consumers find booking process to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

User experience

Users describe positive interactions with user experience, highlighting how efficient, fast, and intuitive... See more

Website

Reviewers express ambiguous feedback about website experiences, balancing praise for its intuitive and simple... See more

Service

Clients share ambiguous opinions on service. While some reviewers praise the smooth online booking and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking through Super was a pleasant surprise. Their pricing was the best, the process was smooth and pleasant, and it all went without a hitch. I would have liked a reminder email before the trip wi... See more

Company replied

Rated 4 out of 5 stars

Never having heard of or used Super.com before I was a little skeptical, however, everything went smoothly and I saved a few bucks in the process.

Rated 4 out of 5 stars

Booking was easy and great , just the room that wasn't good, the bed were small for a familly of four and the room had a weird smell , we were able to get another room but still we could still smell s... See more

Company replied

Rated 4 out of 5 stars

Prices are great and booking was accurate. Website needs some work. After clicking on the hotel I wanted on Maps, the hotel didn't automatically come up but a list of others in the area so I had to go... See more

Company replied


Company details

  1. Hotel
  2. Alternative Financial Service
  3. e-Commerce Service

Written by the company

Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

63K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.3

All reviews

(63,156)

19,058 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service

Good luck trying to get a refund from a drug infested nasty unsafe hotel. Will pay more money elsewhere. Will never use their site again. Be aware, very aware.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

We stayed at this hotel expecting the hotel’s airport transportation service is extremely unreliable and poorly organized that…

We stayed at this hotel expecting that they would provide transportation to and from the airport. Unfortunately, the shuttle service is very inconvenient. You have to arrange it in advance, and it only runs about once an hour, which can mean a very long wait.

On the morning we were leaving, we were ready to take the shuttle to the airport, but the van was already full for the next couple of hours 🤯 so we couldn’t use it at all and had to take a taxi instead.

Overall, the hotel’s airport transportation service is extremely unreliable and poorly organized. If you’re staying here, I would recommend planning to use taxis rather than depending on the hotel shuttle.

6 September 2026
Rated 4 out of 5 stars

Went to Super.com from Trivago website.

Went to Super.com from Trivago website.
Booking was easy and price significantly better than other providers.
I like to print out a copy of the reservation confirmation. Only problem was the print out lacked some of the information. It didn't actually cause a problem but was a bit of an annoyance.

5 September 2026
Rated 1 out of 5 stars

NEVER AGAIN!

NEVER AGAIN!! It was in a terrible location, not safe to walk around in any direction. After seeing police officers arresting a guy just 100 feet away from front door, I moved to a different hotel. My stay was prepaid and I did not get a refund for remaining 4 days. Even though I booked the room for 3 people with breakfast I needed to go between the reception and the restaurant 2 times just to sort it out. The carpet had a red stain and the tv screen had a crack.

31 August 2026
Rated 5 out of 5 stars

Awesome hotel with alot of parking

Awesome hotel with alot of parking. The room we had was in the halls roof and was huge!!! bathroom had a shower and a huge bath im 6ft 2 and i could lay in it flat! bed was huge built in wardrobe with automatic lights and a king size bed with a tapestry throw for extra warmth. we had breakfast in the morning which was a continental breakfast with pastries, fruit and greek yogurt. Had a full english breakfast cooked to perfection. Nice added touch was a silver coffee pot brought out on a tray by a happy and helpful member of staff. Had orange juice too which was freshly squeezed. For £70 a night it was an absolute bargain!!! worth every penny. When checked out we walked around the grounds, river was nearby and lovely well kept gardens with lovely flowers definetely worth a visit before the journey home!

5 September 2026

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