SundAir Reviews 

Don't ever buy tickets direct from sundair. They charge you money without giving tickets and refund for cancelled flights take up to one year, and you have to remind them about it. Book instead with a company who can take the responsibility for refunds.

My flight was cancelled due to the situation in the Middle East, which I fully understand. I requested a rebooking and was informed that my case had been forwarded for investigation. However, my ticket was refunded without any further communication or discussion of alternative options, leaving me to purchase a new ticket at more than three times the original price. The handling of my case and the level of customer service were extremely disappointing.

Worst airline with horrible customer support! It’s not worth a penny

horrible airline with the worst customer service ever!

Online Check in hat gut funktioniert.
Maschine A 320 war sauber.
Bistropreise ein bißchen hoch.
Freundliche Crew. Ruhiger und pünktlicher Flug von BRE nach PMI.
Auftrag erfüllt.

Highly recommend to meet up with the team for a demo!!

My elderly mother was denied boarding on Sundair flight SR1197 from Monastir to Berlin despite holding a valid short-stay Schengen visa (Type C) and a confirmed booking. At the airport, she was told that Type C visa holders are not allowed on this flight — a restriction that was never mentioned during the booking process or in any communication from Sundair or Involatus. She was simply turned away, alone and distressed, without any refund, support, or rebooking offer. When I contacted customer service, they blamed us for not knowing this internal rule and refused to take any responsibility. Their rejection ignored the fact that this was not a visa issue, but a failure to communicate a non-standard flight restriction in advance. I have now filed a formal complaint with the Luftfahrt-Bundesamt (German Aviation Authority) and the European Consumer Centre, as this clearly violates EU Regulation 261/2004.

Very disappointed with the lack of accountability and customer care. Be cautious when booking with Sundair or Involatus — critical information may not be disclosed, and you may be left with no options.

If I could give zero stars, I would.
Tried to check in online for my flight, but the system is completely broken — constant errors, no explanation.

Tried calling your so-called “support line” dozens of times – no one answers, calls get dropped every single time.
Sent an email – radio silence. Not even an automated reply.

Is this a joke of an airline? You’re seriously running a company in 2025 and can’t even get the basics right?
Online check-in is not rocket science, and customer service is literally non-existent.

To make matters worse, I suspect the issue is caused by your inability to handle special characters like ü in names – are we flying in ASCII now?

I truly hope this airline goes bankrupt and gets taken over by someone who knows how to run a company.

You’re a disgrace to the travel industry!

This airline has terrible customer service. They destroyed our edition luggage and wanted to compensate with 20€. Save yourself time and money. Book somewhere else!

Totally damaged suitcase reimbursed with only €20.
Sundair totaled my suitcase, and because they insist that I should present a receipt for the purchase from 3 years ago—which I can't—they will only compensate the suitcase with a value of over €150 with €20.
I don't expect the suitcase to be reimbursed at the value of a new suitcase, but I would expect a depreciated assessment of the price/value.
DO NOT BOOK WITH SUNDAIR—THEY DON'T GIVE A S**T!!!

DO NOT book “Comfort” as it does not exist. €30 per person and there is no extra leg room available in the whole plane. Budget airline almost as good as a bus.

Never again. ... at the counter charged me 150€ extra by forcing me to separate my sportluggage into two pieces. No other airline ever complained. Not even is the sportsluggage more expensive with this airline in the first place but they do also rip off customers by offering less by enforcing stupid made up policies. Hopefully going bankrupt soon. Tell your friends or whatever.

It's a very bad airline and I don't recommend it to anyone, I flew by SundAir from Dusseldorf airport to Beirut, at Beirut airport I didn't receive my baggage because they had sent it on another plane, ten days later they didn't reply to my emails To them, when I phoned SUNDAIR the employee was very rude and told me "you can't get your bag back, go to a lawyer".

Catastrophe!

It is one of the worst companies ever! Customer service is a notion they have never ever heard of! Their customer service is soo rude! he talks to people as if they were cows or pigs... I recommend everyone to avoid this company!

This is a very biased review. After reading the majority of the reviews that are bad, I tried Sundair airlines from Düsseldorf to Beirut. For a 110 euros direct flight including 25 KG luggage and carry-on, the flight was very smooth, the hostesses were very friendly, the pilots were very skilled.
Food and beverages are served for an additional on-board cost, the plane interior is old and could use a bit of cleaning and renovation.
But for a 100 euros charter direct flight, I would definitely use it again.

terrible customer service

Beste Airline❤

Tolle Flugzeuge (D-ASGK & D-ANNA)

Freundliches Personal.

Tolle Events!

They damaged my Bag and I cant use it anymore, and after contacting them, they dont want to come up for it.

I had a flight booked to the canaries. This became a covid risk area and I couldn't take the flight any longer. Further more Sundair changed the flight schedule so it also wouldn't have been possible for me to take the flight even without covid. Sundair didn't offer a change of the booking or a refund. Didn't take the flight and didn't get any money back. Not even taxes. Customer support was super unfriendly.

This was the worst flight I’ve ever been on.
This trip was a disaster. First of all I had a 2 hours delay and not to mention the bad boarding service. On the plane no one was wearing a mask during the pandemic even though I kindly asked the flight attendant if it’s possible to speak up. Bad hygiene and worst service.
Not recommended at all.