& Other Stories Reviews 

Ordered twice in early November. Both orders failed completely.
First order: confirmed as complete, then cancelled without any notification. Only found out weeks later when I chased.
Second order: payment taken, two weeks of silence. Finally told it was “on its way” on 19th Nov. Then & Other Stories requested the courier return it on 21st Nov (visible on tracking). Refunded without explanation.
I’d explicitly requested NO refund and needed items for work. They ignored my instructions completely and did the opposite.
Customer service offered 20% off – but only for online orders. Why would I order online again after two failures?
Reviewing other recent reviews here, I’m clearly not alone. Pattern of failed deliveries, poor communication, inadequate service.
It’s deeply disappointing to see consistent negative reviews going back months with the same issues. They keep failing customers yet nothing improves. I’ve completely lost trust in this brand and will not shop with them again.
Avoid online shopping with this brand. Physical stores only if you must.

They are extremely slow.
You pay for every delivery and it always takes much longer than any other large retailer.
To return an item you pay as well but on top of that you’ll wait forever to get your money back. I had to call their costumer service 3 times already. They are nice and try to help you but definitely their system is really inefficient. Being part of the same group as H&M, and considering that &otherstories is generally much more expensive, H&M offers a service 100 times better than they do.

0/10 rating. And other stories has corrupted technology systems you can expect wrong sizes to be sent with you. I was sent a wrong size 3 times for the same item, following promises I would be sent the correct size. Time wasted spent arguing via email with customer service and shipping back returns, just to be made a fool again and again by being sent the wrong size! They offered me nothing to compensate for my horrific experience, and said claimed my situation has been resolved already. No refund has been made yet. They told me to order 2 different sizes in hope I get the right one lol!

Having never ordered from them before I am unable to sons again…the customer services is diabolical the off shore call centres are unable to understand English well enough or speak it to allow for a comprehensive conversation so the flow is fractured and fails. No lead times for complaints and delivery dates go on and on and on and on…
Shop else where they are dreadful

I placed an order for two items on October 11, and today, October 23, I still haven’t received anything.

The tracking shows that the package was handed over to Instabox on October 16 at 14:15, but there has been no movement since then.

I’ve contacted customer service three times asking them to investigate or send a replacement, but I keep being told to “wait a little longer.” Very disappointing experience so far.

I would give 0* if I could. Absolutely terrible customer service on the phone number provided. Truly awful. Representatives have children crying in the background when answering calls, English is poor and they put the phone down on you when they don't want to deal with the call. I have tried to call the store to speak to them about my query and you cannot call a store in the UK either. Thought this was a good brand - will never purchase from them again.

If you live in Spain and are thinking of buying online - think about it twice.

I ordered a jumper and there was enough time from the date of placing my order to delivery, before I travel abroad. However, days passed and my order was not dispatched. I emailed 3 times before I had an answer from someone, ignoring my questions about delays and the fact that I traveled abroad soon ( I gave them exact day). When I kept insisting to tell me why it was delayed- I was told they were busy with their orders! I explained this was going to arrive after I leave, but they did not care much. The most useless customer service ever, because they don’t even bother to read emails properly. Then they refunded my shipping fee, measly £3 and something as ‘an apology’. Never mind the order was delayed and I am not going to be there. And I was planning to take this jumper with me in my travel.
Luckily I put my work address, so I asked my colleague to keep it for me. When I came back, opened the package, it was such a disappointment. Difference in the colour, no shape, sleeves too long and too tight around my waist. Then I saw they charge you to return it 😂. Horrible company, I would never order from them any more.

Ok on the whole but be warned - refunds are SO SLOW. Went beyond their 14 day policy and had to chase twice. Got no updates along the way. Worst returns experience I’ve had in ages and it’s put me off ordering anything else online.

they didnt refund me the money for one item i sent back! customer service does not react at all!

Please read my review ‘Worst Company’ because I’d like to update you all!
So the necklace didn’t arrive and after calling them 4 times they explained Evri’ had damaged it so it had been returned to them.
Nobody ever called me or contacted me to let me know, I had to call them.
Because my friend really wanted the necklace I re-ordered, expecting to get my refund asap because of my constant complaints and then just pay for the 2nd necklace. Anyway the new necklace has arrived and it looks like it’s come out of a Christmas cracker, the cheapest thing I’ve ever seen! I’ve now returned the necklace and they owe me 2 refunds which I know I will have to call them again and again to chase.
I have NEVER experienced customer service like this so unless you can afford to throw your money away then please don’t bother, I let them scam me twice!!!

Awful customer service & products.

I purchased a jumper in-store in Dublin, washed it correctly on a wool wash as per the instructions and it shrunk. When contacting customer service, they refused to help as we brought it 'in store'. We simply can't fly back to Dublin to change the top, we are aware we can't get a refund but we had proof of purchase and all we wanted was another jumper.

Really really unhelpful customer service, will not buy from them again.

Identified a bag online in the Sale which was sold out, so I did the search option for item in store. I went completely out of my way to visit a London store to purchase the item, to discover it was full price. Completely misleading & flouting trading standard regulations. Deeply disappointed, I won’t shop there in future on principle.

Beautiful designs and natural fabrics. I received my order on time.

HORRIBLE NO CUSTOMER SERVICE
I've been trying to return an item for a week! I continue to get automated responses. NO ONE HELPS. I will NEVER buy from this site again. They make it easy to spend and IMPOSSIBLE to return. BUYER BEWARE!!

I wish I could rate 0 stars. The tracking link wasn't working when I ordered the item and I didn't receive a response from them despite informing them several times. It was only later that I realised I was emailing the wrong email address - there was no email reply saying 'do not respond to this email' or anything. Eventually I found the right email address, had to email them twice before receiving a response. Only for them to tell me the item had already been delivered 2 weeks ago. It never arrived, so they said they would initiate a refund, which was good. But then I couldn't find the refund in my account for weeks and was emailing them to chase up with no response. Eventually I received it, but never got a response from them.

Do not purchase anything from this company !! Purchased a top on 3 September . Still not received . After raising a complaint I have been refunded the £4 delivery charge but not the £87 for cost of item which surely must be lost after 20 days . I know not every company can be Amazon Primr but still … No response to e mail . Appalling customer service . Be warned

I went to the Regent Street store and purchased a top and earrings. The cashiers are now using iPhones which don’t accept Amex payments so the woman needed to move me along to the next till, when doing so the earrings didn’t get passed on but I was still charged. I have the receipt and time stamp and reached out online asking them to check this but received really poor customer service from Dexter online who then ended the conversation mid way through. Didn’t listen to my concern just kept saying ‘go to the store’ but didn’t have solution to the fact I can’t go to the store in a city I don’t live. A very unfortunate mistake from their cashier and even worse customer service online.

I received a wrong size item TWICE. Reordered the item because they promised it would deliver the right size. But here I am, back at the UPS because I have to return the wrong size item again that I delivered.

All the terrible reviews are true and I wish I read them before I ordered from this website. It's been 2 weeks since I placed my order and the order hasn't shipped! I received an email a few days after I placed my order saying they are busier than usual and that my order will be shipped as soon as possible. I waited and waited and started contacting customer service a few days ago. Their customer service is HORRIBLE. It is impossible to get a hold of them. I get one response out of every 5 emails I send them. And all their responses are NOT HELPING AT ALL. Even though I already gave them my order #, they kept saying they cannot find my order in the system. HOW ABSOLUTELY RIDICULOUS!!!!! They are just outright liars. I don't believe for a second that the order just completely disappeared in their system even though I received the order confirmation from them and another follow-up email about the delay in shipping. And other reviewers mentioned this happened to them also so I guess this is just the standard lie that their customer service tell the customers. On top of all this, they are treating me like I am a scammer and kept asking me for proof of purchase, screen shots of my order. SERIOUSLY??? NEVER ORDER FROM THIS WEBSITE.