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Storage King Australia Reviews 

14,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,399 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the local team members for being extremely friendly, knowledgeable, and always ready to go above and beyond to assist everyone. Reviewers constantly mention the exceptionally clean facilities, straightforward sign-up procedures, and convenient access options that make storing items completely stress-free and smooth. However, some customers also noted frustrating experiences regarding rigid company policies, cumbersome digital processes, or unexpected access code failures on weekends. A few visitors encountered difficulties when trying to get emergency support outside regular working hours or dealing with strict identification rules.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as lovely, helpful, and professional.... See more

Service

Consumers find service to be exceptionally positive, praising staff for being helpful, professional, and easy... See more

Facilities

People report positive experiences with facilities, noting that the storage units and spaces are consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to deal with staff and... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First contact by phone was extremely friendly professional and helpful. My next contact was face to face, again extremely friendly helpful and professional. My access pin would not work. I contacted t... See more

Rated 5 out of 5 stars

Smooth process Easy access to storage Excellent customer service and help at initial sign up and upon entry when first accessed site Great pricing Would highly recommend to others wanting a sea... See more

Company replied

Rated 5 out of 5 stars

First time customer at Storage King Acacia Ridge, Great service, helpful Staff, even took me on a tour to see what the unit looked like.Bonus part was they had a hire van, I was winning!! Moved out t... See more

Company replied

Rated 5 out of 5 stars

Best of the best when it comes to location, facilities, service, prices ,staff in storage business .I highly recommend Storage King they are truly professional Thank you to all especially to Craig'N... See more

Company replied


Company details

  1. #4 of 9 best companies in Self-Storage Facility
  2. #2 of 6 best companies in Automobile Storage Facility
  3. #2 of 4 best companies in Moving Supply Store
  4. #2 of 5 best companies in Packaging Supply Store
  5. #1 of 3 best companies in Records Storage Facility
  6. #4 of 11 best companies in Storage Facility

About Storage King Australia

Written by the company

Storage King Australia: Stuff It. Live More.

We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly locations, in cities such as Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, we have self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.

Why Aussies Love Storing with Storage King:

  • Total Peace of Mind: We take security seriously so you don't have to worry. Our facilities have advanced security measures, so your cherished belongings are in safe hands.
  • Flexible and Fair: Life changes, and your storage should too! We have every unit size imaginable, from small lockers to huge warehouse-sized spaces. Plus, our storage spaces are simply month-to-month — no lock-ins, no fuss.
  • We Help You Move: Forget the endless hunting for boxes! We stock all the high-quality moving boxes, packing tape, and bubble wrap you'll need right in-store. Need a hand with transport? Many of our locations offer convenient vehicle hire options, including courtesy van or truck use on move-in.
  • Easy Access, Everywhere: Our locations are clean, well-lit, and designed for easy drive-up access. Pop in when you need to, thanks to our generous access hours.
  • Real People, Real Help: Our local Australian team are experts in storage and genuinely love helping people. Come chat to us! We'll help you figure out the perfect fit and share our best moving tips.

How We Can Help You:

  • Home Storage: Clearing space for a renovation, moving house, or just getting rid of the clutter.
  • Business Storage: Need a clean, dry space for inventory, tools, important files, or equipment? We're the affordable warehousing alternative.
  • Vehicle Storage: Safe, secure long-term parking for your beloved car, boat, or caravan.
  • Boxes & Packing Supplies: Get everything you need to pack safely in one convenient place.

Ready to reclaim your spare room and simplify your life? Stuff It. Live More.

Storage King is here to make your storage experience smooth, secure, and stress-free.

Give us a call on 1800 100 700 or get a free quote online today!


Contact info

Get Your FREE, No-Obligation Quote Today

Need Storage? Get your FREE quote now — it's easy and no obligation!


4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(14,419)

1,322 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Callan and Storage King Morisset are great

Callan at Storage King Morisset is fantastic. He called almost as soon as I sent an enquiry. Callan was polite, very easy to deal with, knowledgeable and provided us with exactly what we needed.
The facility is clean and very easy to access.
I’ve never needed a storage facility prior to now, and I can’t recommend this facility highly enough.

20 August 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent service. Easy access. Super professional.

12 August 2026
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Reply from Storage King Australia

On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

Rated 5 out of 5 stars

Smooth transaction and very…

Smooth transaction and very accommodating staff. His name is Shaun, and he was very helpful and friendly throughout the process. Highly recommended!

12 August 2026
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Reply from Storage King Australia

Thanks for the great review, Joan. It is a pleasure to be of service.

Rated 5 out of 5 stars

Amazing service

Amazing service! The staff has been very helpful with the decision-making process and with authorizing another person to be inducted into the site.

18 August 2026
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Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Great customer service

Great customer service and they spend the time to explain everything as well as show the spaces. The site is clean with lots of parking.

17 August 2026
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Reply from Storage King Australia

On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

Rated 5 out of 5 stars

Easy to deal with

Beautiful staff to speak to and deal with. The unit is bigger than what was expected (walk in closet size) and the gentleman walked us through to where it was and showed us so much respect even saved myself from doing a 3 point turn with the trailer on (thank you).

18 August 2026
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Reply from Storage King Australia

Thank you, Alysha! It is wonderful to hear you had such a positive experience with our team and that the unit exceeded your expectations. Our staff always aims to provide excellent service, and we're glad they could assist you with the trailer as well!

Rated 5 out of 5 stars

The staff at Helensvale Storage king…

The staff at Helensvale Storage king were fantastic to deal with.They displayed clear communication , relevant information and a great promotional deal on offer that I happily accepted. The staff were Very happy to assist with any questions, paperwork and information needed with patience and a smile, Which was greatly appreciated. I would highly recommend Storage King Helensvale and their staff for all your storage needs , packing advice and equipment. It was wonderful to be treated with consideration and respect in a rather stressful time period for me.

30 June 2026
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Reply from Storage King Australia

Thank you, Tracey! We're thrilled to hear about your positive experience with our team. Providing clear communication and support is our priority, especially during stressful times. Your recommendation is greatly appreciated!

Rated 5 out of 5 stars

The staff have been wonderful

The staff have been wonderful, very friendly and helpful as I organised the shed from interstate and they made it so easy for my son to access for me.

15 July 2026
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Reply from Storage King Australia

Thank you, Charlene! It is wonderful to hear that our team made your experience smooth and enjoyable. Providing excellent service is our priority, and we’re glad we could assist.

Rated 1 out of 5 stars

No good communicate and respect Ashley…

No good communicate and respect Ashley customer service

16 August 2026
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Reply from Storage King Australia

We’re sorry to hear about your experience, Ali. Your feedback is important to us, and we strive to improve our customer service. We’ll address your concerns with our team to ensure we provide better communication and support in the future. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Staff's lovely and very helpful

Staff's lovely and very helpful. I do feel its a bit out of my budget. But was muchly needed

17 August 2026
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Reply from Storage King Australia

Thank you, Sheree, for your kind words about our staff! We're glad to hear they were helpful. We understand budget concerns and always strive to provide value for our services. We appreciated your feedback!

Rated 5 out of 5 stars

Excellent customer service nothing is a…

Excellent customer service nothing is a problem. Everything sorted out. Needed a second storage cage as well. Great team! Thank you Charlotte and Jade.

14 August 2026
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Reply from Storage King Australia

Thank you for your fantastic review, Alyssa! We're excited to hear you had a great experience with our team. Charlotte and Jade will be delighted to know they made a positive impact. If you need anything else, we're here to help!

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