SSE Airtricity Reviews 

Very quick answer to my query

This 5 star rating is for the CS agent we dealt with this morning, Deji.

We had manually paid our bill online, but the direct debit had already been scheduled, so we had missed the “cut-off”. I completely understand that this was technically our mistake, but I specifically called the day before to confirm that everything was okay and that there was nothing further we needed to do.

I was assured everything was fine, so receiving an email the following morning about a €7 charge and the direct debit being recharged was frustrating. The information that was given to us yesterday was wrong, which is annoying when the entire reason for my call was to avoid exactly this situation!

Thankfully, Deji was absolutely fantastic and completely turned the situation around. He was incredibly helpful, polite, patient and efficient, and he resolved the issue for us promptly. He is genuinely a credit to the company and I couldn't praise him enough. If every customer service agent was as helpful as Deji, situations like this would be much less frustrating!

Great service especially when feeling so ill dealt with swiftly and thoughtfully

Contacted SSE about a direct debit failure notice on an account already paid, mainly to confirm I wouldn't be charged twice. The virtual assistant couldn't help beyond generic prompts, so I asked for a live agent.

After connecting, there was a two-minute silence with no message — I couldn't tell if the chat was live. When I checked in, the agent's first response was to tell me not to keep saying hello, which felt misplaced given the silence was on his end.

The agent's opening line was that I should have given 5 days' notice before paying by another channel. But I paid through SSE's own app, using the "Pay Bill" button — nothing there warns that a scheduled Direct Debit will still go through regardless. If advance payment doesn't stop the DD, that should be disclosed at the point of payment, not raised afterward as something I should have known.

I also mentioned having limited use of one hand while struggling to find the account number on the site. The actual answer to my question — no further payment would be taken — was buried in one long message covering several other points.

Resolved correctly in the end: a duplicate payment (DD plus a separate app payment) triggered the notice, and the pending DD was cancelled. But the app should disclose that paying in advance doesn't cancel a scheduled DD — that gap was framed as my oversight rather than theirs.

The agent (real person!) Gave me the information I needed in good time and was very pleasant to deal with.

The resolution was real quick and clear

Eniola was great, very knowledgeble and helpful. Showed genuine understanding of the situation and provide immediate solutions. Thank you Eniola!

The app is very easy to use and whenever I needed to contact customer service, they were lovely and sorted out what I needed. I contacted them through the chat on the app - query sorted in 5 minutes.

Nice quick resolution to my query with Kayleigh today,

Kayleigh was helpful and quick to respond :)

Query initiated 483056549 in October 2025, still not resolved, despite numerous emails/ phone calls. Very unhappy customer.

The help I received was great and I wasn't made to feel like I was begging thank you

Excellent experience. Swift and no issue with refunding early termination fee. If there was an issue with getting it I would be reluctant to come back to SSE

Once I got chatting to an agent, my query was resolved efficiently

Customer service team were great. Straight to the point, no issues and solved my issue straight away

Krunoslava was a great help, he pointed me in the direction I needed to go.

Kayleigh got very quickly to the point and effectively and helped sorting out an issue with my bank