Spynger Reviews 

231
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the dedicated staff and responsive support team for providing wonderful guidance during their daily interactions. Many people appreciate receiving clear answers and prompt assistance when asking various questions about the available service options. However, some customers also noted frustrating issues with unexpected subscription charges and severe difficulties when trying to obtain refunds. Others mentioned that the software frequently failed to function properly, and support personnel could become unhelpful during billing disputes. A few individuals felt that instructions were rather unclear and experienced long waiting times when trying to get help.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting widely differing experiences. While... See more

Payment

Customers consistently note negative experiences with payment, expressing deep frustration over unexpected... See more

Staff

Customers had positive experiences with staff, praising them for taking great care and paying attention to... See more

Service

People report negative experiences with service, describing it as the worst and feeling misled by unexpected... See more

Refund

Reviewers highlight deep frustration and dissatisfaction regarding the refund process, consistently reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wasn't able to see anything i paid 20 and then it wanted more money but the support was very helpful

Company replied

Rated 3 out of 5 stars

Received good information about the product, got a little confusing about Instalation of product between different tiers of payments.some no access needed to target others need access to target device... See more

Company replied

Rated 4 out of 5 stars

Joshua was very helpful. I got a lot of information from him. Somehow, we got cut off from our chat and I didn't complete what we were talking about. But what we did talk about. Well, well, thank you... See more

Company replied

Rated 4 out of 5 stars

It's great that the application works in Polish, I could talk in Polish, it was a bit slow but I was very satisfied. Thank you.

Company replied



Contact info

3.0

Average

TrustScore 3 out of 5

231 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.0

All reviews

(231)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’d wouldn’t even rate 1 star total…

I’d wouldn’t even rate 1 star total scam company make u upgrade an tell lies off what they can do own fault for being emotionally insecure an weak serves me right for doing wrong stay away from a scam company they do not reply promises off 30 day money back guarantee if unhappy never get back to emails as no other way to contact push for u to upgrade an tell u lies off what they can do that are untrue stay clear as to the reply off ur company i have done all the things asked with tech support I have all the messages where he blatantly sold mr another package an stated that I could do it without access at all an im covered under 30 day money back guarantee I have followed all channels spynger have said u just ignore an repeated the same answers u are a impossible scamming company I can up load all the conversations off your technical service team clearly telling me that I don’t need contact at all with target phone all the false promises too get more money blatantly missold with lies to sell im more than prepared too add the screen shots with the tech team on the lies sold to me an my cristal clear questions which there answers are lies now they have extorted more money out off u are in cooperative an evassive

8 November 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We recommend you to contact our Technical Support Department where we can assist you in real time. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

Thanks Mathew

17 October 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Thank you for your feedback and for using our service!

Rated 1 out of 5 stars

Scam

Scam! Only works the first time you connect device to computer. Never updated again. Cs cannot/ wont help you and you won't get your money back! Try a different company!

9 October 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We recommend you to contact our Technical Support Department, where we can assist you in real time.

Rated 1 out of 5 stars

The company took my money

The company took my money, when I sent message to them that their product would not work for me because I didnt have access to the phone I needed to monitor one of their customer service reps told me that I just needed to upgrade, which costs even more money, so I followed his direction to upgrade. When it still didnt work I chatted with another rep that told me that I had to have access to the phone.
So, I never used their services, when I requested for a refund Noone ever answered my request. I tried contacting them 4 times with no success. Worse company ever. Don't even deserve 1 star.

25 March 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We recommend you to contact our Technical Support Department, where we can assist you in real time.

Rated 1 out of 5 stars

Services do not work properly

Services does not work properly. I've tried multiple times uninstalling and reinstall because it unlinks by itself for unknown reasons. It should show updated calls, texts anything but it shows from 2024. I've requested refund through email as they only can give that way and a month waiting still have not received a response or refund. Please stay away from this fraud company.
UPDATE: They finally responded but refuse to refund.

5 September 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We recommend you to contact our Technical Support Department, where we can assist you in real time.

Rated 1 out of 5 stars

The reply received from Spynger…

The reply received from Spynger referred me to their"technical" department to help resolve the issue of me never receiving the report that was ordered. What they didn't mention in their reply, that it will cost you and additional $19.99 if you want to 'chat' with their "technical" department. If I could give this company and their 'parent' company, Detectico, less that a 1 star review, I would. The hide/shift blame to the other and then expect you to pay $20 bucks more for "technical' assistance? I don't think so!!!

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Stay away!

Stay away! Spynger is a total scam! They keep taking money of my account, even after i've canceled this crap multiple times! The canclebutton is just for show! The bank has been notified about this scam company!

9 September 2025
Unprompted review
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Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

Spynger is a rip-off

Spynger is a rip-off. According to the customer service rep, they use Detectico, their 'parent' company to research data and provide reports within 72 ours. After a week - I had nothing and requested a refund. Ever since, I've been getting nothing but the run around with 'canned' responses to suggestions that I put the account on 'hold' for later use. Stay as far away from with of these companies as you can

31 August 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We recommend you to contact our Technical Support Department where we can assist you in real time. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

Scammers

Spynger took my money (£42) and never gave me any results as they claim. When logging in and clicked on 'help', I was asked to pay another £41 to get assistance. There is no app after payment. This is a scam at its best. I learnt the hard way.

3 September 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We recommend you to contact our Technical Support Department where we can assist you in real time. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

Very quick to take your money

Very quick to take your money, but no support when their product does not work
They reply quicker on Trustpilot than they do to support problems
I think it is them that have written their positive reviews

26 August 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

STAY AWAY FROM SPYNGER, NOT GOOD

Spynger ask me the same question to provide them the ID number they never send or my email address that I have supplied previously and then they asked me fore the last 4 digits of the card I use to pay . So it just shows that there reply to customers is all automated and not being checked . If they had an actual person that was checking the customer complaints they would see that they repeat the same questions. All I want is a refund and that they do not want to do. They should know that there system is based on time sensitive issues but they obviously do not care about the customer just about the money. Take it from me they will not help you but they will keep sending you automated messages. DO NOT WASTE YOUR HARD EARNED MONEY ON THIS PRODUCT.
PLEASE DO NOT MAKE THE MISTAKE I MADE.

21 August 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

5-star experience with Sylvie Lagrande

Sylvie Lagrande was the support person for my issue. The reply was very prompt and courteous.
Wish I would be able to connect with her again should I encounter problems in the future.

22 August 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

Sylvie's Help

Thank you for all the information I needed to make a choice. You were outstanding and understood what I was asking. Thank you!!! 👍

21 August 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

Chat Questions @ 3am

My chat with Sylvie was informative. I asked quite a few questions before making a purchase. The response time was swift. I obtained all the answers I needed.

21 August 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Thank you for choosing us and for your feedback!

Rated 1 out of 5 stars

This spyware took me to identico

This spyware took me to identico. I never got my results and they havent refunded my money. I was told I would get a full or prorated refund, depending when I cancelled. Don't do it! It is a scam!!!

12 August 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

Got the best advice

Sylvie Got the best advice and the solution for my issue
Thanks buddy

15 August 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Thank you for your feedback and for using our service!

Rated 1 out of 5 stars

AVOID at all costs SCAM!

Wouldn’t even give them a 1 * the website is a load of shit, it’s a pure SCAM! don’t waste your money with this company it’s not a legit website. Quick enough to take your money but yet won’t refund you. I have asked for a full refund on multiple occasions trying to fob me off. Don’t waste your money on this company what so ever!!! ADVOID at all costs. The customer service team are a joke and so is the refund team. Don’t waste your money people!

4 July 2025
Unprompted review
Spynger logo

Reply from Spynger

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!

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