Sold our car to S James via an online site. Good communication once price agreed , Steve contacted us promptly and explained the process. Collection of our car maybe a bit slower than we expecte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
drove down from kent to purchase a lovely a class premium plus which had an amazing kit on it! the team especially mat and michael were so so lovely and put up with all my queries and worries especial... See more
Company replied
Bought my BMW 840i from S James Prestige recently and honestly the whole experience was excellent from start to finish. Tom was brilliant throughout — professional and helpful. The car was exactly... See more
Company replied
A truly fabulous experience. I bought a BMW M330e from Josh at S James Prestige. The whole experience was first class, from the time of phoning and arranging an appointment to driving away. Excel... See more
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Company details
Written by the company
S James Prestige specialise in sourcing high quality, pre owned BMW's, Audi's and Mercedes. We pride ourselves on our bespoke customisation and optional upgrades that we would be delighted to discuss with you.
Contact info
PE9 4LT, United Kingdom
- 01780 435024
- sjamesprestige.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Bought my 4 series through S James…
Bought my 4 series through S James Prestige. The process was smooth throughout and Michael was great help. Communication was clear and he was always on hand to give really centred advice. Thank you!
22 July 2026
Unprompted review
Incredible Customer Service
Everything from start to finish was incredibly easy! I had the pleasure of speaking with Michael and he helped me through every step of the way as well as following up a few weeks later to make sure I was enjoying the car and everything was going well.
Had a slight mishap with the original car I was looking at, But within a few days I was given the option to wait for the original car or swap across to a near enough identical one.
The extra services they provide are great! And not ridiculously expensive compared to other dealers!
When I went to pick up the car. The staff in the dealership were all incredibly friendly and wasted no time in getting all the boring paperwork out the way. While also making sure everything was understood.
Can’t fault S James Prestige and highly recommend them to anyone looking to pick up a new car!
24 June 2026
Unprompted review
I had the pleasure of working with…
I had the pleasure of working with Natalie, and she was incredibly professional and very supportive throughout the entire process. I had made numerous requests and changes, and she handled with remarkable ease and efficiency. Her dedication to customer satisfaction truly stood out.
I would definitely recommend using their service to anyone. The custom fit of their vehicles is exceptional, providing both comfort and style. It's clear that they prioritise quality and customer experience, making the whole journey enjoyable. Overall, a fantastic experience!
16 July 2026
Unprompted review
Great car and great service from SJames Prestige
Purchased a BMW iX3 and Michael was extremely helpful throughout. Due to being in Scotland they also sent additional videos of the car which really helped. Unfortunately they do not offer delivery so Car was collected by a transport company bit of a delay with paperwork but on the whole great experience. Car was just as described absolutely immaculate and now enjoying driving it. Thank you
23 June 2026
Unprompted review
Fantastic company!
Fantastic experience all round, very helpful and friendly company! Michael was great at making sure everything with the car was how I wanted and the collection team were lovely on the day
Would highly recommend!
27 June 2026
Unprompted review
Great customer service everyone was…
Great customer service everyone was excellent everything went smoothly would definitely recommend
10 July 2026
Unprompted review
Good customer service
Good customer service, resilient when helping me find the right finance deal. Fantastic communication good range of cars. Kim in particular was professional and integral in every aspect of our experience.
Thank you
21 July 2026
Unprompted review
Tom made the process very easy and kept…
Tom made the process very easy and kept in touch throughout. Partx my car for a good price and now have a lovely Audi Q5. This is the 4th car i have purchased from S. James Prestige and would recommend them to anyone. Thanks again Tom.
10 July 2026
Unprompted review
BMW I4
I bought my BMW i4 from them after seeing it on auto trader. I dealt with josh and he couldn’t be more helpful Fantastic service and very welcoming. Extremely professional and 110% legitimate. Highly recommend their company if you wanting a prestigious car.
The after care was excellent too I’ve had x2 messages over the period of 1 month making sure eve is ok.
I won’t be going anywhere else.
Thank you guys
17 June 2026
Unprompted review
Reply from S James Prestige
Hi Jamie,
Thank you so much for your fantastic review.
We're delighted to hear you had such a positive experience purchasing your BMW i4 with Josh. It's great to know he made the process welcoming, professional and straightforward from start to finish.
We're also pleased that our aftersales service has continued to meet your expectations. Checking in with our customers after they've collected their vehicle is an important part of the service we pride ourselves on, so it's wonderful to hear you appreciated this.
We wish you many happy miles in your BMW i4 and look forward to welcoming you back when it's time for your next car!
S James Prestige
Josh was a top person to deal with
Josh was a top person to deal with, I would highly recommend using these guys.
17 July 2026
Unprompted review
Reply from S James Prestige
Hi Rk,
Thank you for your lovely feedback.
We're delighted to hear you had such a positive experience with Josh. We'll be sure to pass on your kind comments to him, and we're so pleased he made the buying process enjoyable from start to finish.
Thank you for choosing S James Prestige. We look forward to welcoming you back in the future!
S James Prestige
Great experience from start to finish!
Great experience from start to finish with the team at S James Prestige.
In particular Josh who stood out to me compared to some other Sales Executives from other dealerships. Josh ensured the process was as smooth from start to finish and I would happily use the dealership again.
Car has been flawless so far!
27 June 2026
Unprompted review
Reply from S James Prestige
Hi Lee,
Thank you for your lovely review.
We're so pleased to hear you had such a great experience with us. It's especially great to know that Josh stood out and made the buying process smooth and straightforward from start to finish.
We're so pleased to hear you're enjoying your new car and that it's been flawless so far. We hope we can assist you again in the future.
S James Prestige
Josh was fantastic
Josh was fantastic, everything was quick and straight forward from straight to finish. Will always buy again from these guys
17 July 2026
Unprompted review
Reply from S James Prestige
Thank you for your fantastic review.
We're delighted to hear Josh made your experience quick, straightforward and enjoyable from start to finish. We'll be sure to pass on your kind comments to him.
Your continued support means a great deal to us, and we're thrilled to hear you'll be coming back to S James Prestige in the future. We look forward to welcoming you again!
S James Prestige
Great service from Khloe
Great service from Khloe! Will definitely be back.
14 July 2026
Unprompted review
Reply from S James Prestige
Hi Mark,
Thank you for your lovely review. Your kind words have been passed onto Khloe and we wish you many happy miles in your beautiful new car.
S James Prestige
First time buy from S. James Prestige
It was my first time experience with S. James Prestige and bought me self a nice E- Class Coupe Mercedes Benz with help and advice from Natalie and Michael.
They’ve answered all my questions in a very professional manner and understanding.
Pretty straight forward from the first call to the day I came in to collect the car which was well prepared.
If you are looking for your next car S. James Prestige is the place to call first.
21 June 2026
Unprompted review
Reply from S James Prestige
Hi Marcin,
Thank you for your lovely feedback.
We're delighted to hear your first experience with S James Prestige was such a positive one and that Natalie and Michael made the process straightforward from your initial enquiry through to collecting your Mercedes E-Class Coupe.
We'll be sure to pass on your kind comments to them. Thank you for your recommendation, and we wish you many happy miles in your new car. We look forward to welcoming you back in the future!
S James Prestige
Really good experience from start to…
Really good experience from start to finish, very professional and attentive from the first enquiry to collection, would highly reccomend.
3 July 2026
Unprompted review
Reply from S James Prestige
Hi Robert,
Thank you for your fantastic review and recommendation.
We're delighted to hear you had such a positive experience from your initial enquiry right through to collection.
Thank you for choosing S James Prestige. We wish you many happy miles in your new vehicle.
S James Prestige
If you're paying cash
If you're paying cash, don't waste your time with this dealership.
I made enquiries on around five different vehicles and every conversation followed the same pattern. The moment I said I was paying cash rather than taking out finance, I was told the vehicle was "pending a finance application" or effectively sold.
Out of curiosity, I submitted an enquiry from a different email address saying I wanted finance. Unsurprisingly, I received a prompt and enthusiastic response. That enthusiasm disappeared as soon as the salesperson realised I was the same person who had previously enquired about buying outright.
The most telling part? Three weeks later, three of the "sold" vehicles are still advertised on their website. I was also promised a call back from a salesperson, which, unsurprisingly, never happened.
It speaks volumes when a business makes it harder to buy a car with cash than with borrowed money. If customer service depends on how much commission they can earn from your finance agreement, that's not a dealership I'd trust with my business.
Take your money somewhere it's actually wanted.
19 June 2026
Unprompted review
Reply from S James Prestige
We are disappointed to read your review, particularly as the allegations made do not reflect the way we operate as a business.
Unfortunately, as your review has been left anonymously, we have no way of identifying you or locating any record of your enquiries. If you would be willing to contact us directly with your name and the details of the vehicles you enquired about, we would welcome the opportunity to investigate your concerns thoroughly.
We would like to make it absolutely clear that we do not favour finance customers over cash buyers. We are equally happy to sell vehicles regardless of their chosen method of payment, and a significant proportion of our vehicles are purchased outright without finance.
When a vehicle is subject to a finance application, it is reserved whilst that application is ongoing. As finance applications do not always complete successfully, vehicles can subsequently become available again, which is why you may occasionally see a vehicle remain advertised or reappear for sale. This is standard practice within the motor trade and is not an attempt to mislead customers.
We are also disappointed by the suggestion that you were not called back because you intended to purchase the vehicle with cash. This is simply not how we operate. We have a same-day callback system in place to ensure that any missed calls are returned promptly, regardless of whether a customer is purchasing with cash or finance. Our level of service is the same for every customer, and payment method has no bearing on whether we contact someone or the level of support they receive.
We take great pride in providing an honest, transparent and professional service to every customer, and we are disappointed that this review suggests otherwise. We welcome the opportunity to discuss your concerns and establish the facts, but without knowing who you are, we are unfortunately unable to investigate the matter further.
Kind regards,
Michael
S James Prestige
Very easy to deal with
Very easy to deal with. Straightforward communications and even when I had an issue with V5, S James were patient and undertsanting. Very cool car, great price. Khloe, Michael and Kim all great.
5 June 2026
Unprompted review
Reply from S James Prestige
Hi Alex,
Thank you for taking the time to leave us such a wonderful review.
We are delighted to hear that you found the whole process straightforward and easy to deal with.
Khloe, Michael and Kim will all be delighted to receive your kind comments, and we'll be sure to pass your feedback on to them.
Thank you for choosing S James Prestige. We hope you continue to enjoy your new car, and we look forward to assisting you again in the future.
S James Prestige
Exceptional service
Exceptional service from start to finish. Josh was great and really went above and beyond. Made the whole process smooth and extremely happy with my car and the finish!
25 May 2026
Unprompted review
Reply from S James Prestige
Hi Kanica,
Thank you for taking the time to leave us such a fantastic review.
We are delighted to hear that you received exceptional service from start to finish and that Josh went above and beyond to make your experience a positive one. He will be thrilled to receive your kind feedback.
Thank you for choosing S James Prestige and for your recommendation. We wish you many happy miles in your new vehicle and look forward to assisting you again in the future.
S James Prestige
My second vehicle from s james
My second vehicle from s james and I wouldn't use another company, thank you khloe and the team at s james.
1 June 2026
Unprompted review
Reply from S James Prestige
Hi Diane,
Thank you so much for your lovely feedback.
There is no greater compliment than a returning customer, and we truly appreciate the trust and confidence you continue to place in us. We are delighted to hear that Khloe and the team were able to provide another positive experience.
Thank you once again for your continued support. We wish you many happy miles in your new vehicle.
S James Prestige
Bought an A Class from here 2.5 years…
Bought an A Class from here 2.5 years ago. The initial concept of not seeing photos of the specific car or seeing the car itself until you've put down a reservation feels a bit weird at first, but upon arrival, the car was exactly as described, and it was clear I was free to decline the car if I wasn't happy. Over the 2.5 years I owned the car, I never had any issues with it, other than driving into a large pothole and breaking a wheel. SJP sent a replacement wheel, and when it didn't match the original set, they replaced the whole set for free. I then sold it back to SJP, which was an equally professional and easy experience; they paid a fair price and even picked the car up. 5* service from start to finish. Don't listen to the weirdos on Reddit haha
26 June 2026
Unprompted review
Reply from S James Prestige
Hi Dannie,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We are delighted to hear that, after 2.5 years of ownership, you have had such a positive experience with both purchasing and selling your vehicle through us.
It's fantastic to hear that your Mercedes A-Class served you so well during your ownership and that we were able to resolve the issue with your wheel quickly.
Thank you once again for your trust, your recommendation and your continued support over the years. It means a great deal to the entire team, and we hope to have the pleasure of assisting you again in the future.
S James Prestige
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