My order disappeared but after quick contact to customer service I got offered different options and an apology. After saying that I'd like to get my order I got sent a new tracking number. From... See more
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See what reviewers are saying
I’m incredibly impressed with Sinful’s customer service! ✨ They were super helpful, responded very quickly, and even shipped the replacement product before replying to my email. It’s rare to see such... See more
Company replied
I would like to recommend this store and to encourage other people to buy here. First of all the customer service is without any doubt one of the best ever, I have never communicated my issue so easly... See more
Company replied
Truly outstanding benefits. Their customer support is excellent: I encountered an issue with the product I had ordered, and they promptly sent me a replacement. They also responded to my emails prom... See more
Company replied
Company details
About Sinful.fi
Written by the company
Sinful.fi on Pohjoismaiden suurin eroottinen verkkokauppa, johon jokainen tuntee olevansa tervetullut. Valikoimastamme löydät suositut seksilelut markkinoiden parhailta tuotemerkeiltä ja meiltä saat myös opastusta juuri sinulle sopivan seksilelun, liukuvoiteen tai seksikkään alusasun valintaan.
- Osta laadukkaita seksileluja osoitteessa Sinful.fi
- Löydä osuvimmat tarjoukset täältä
- Suuri valikoima liukuvoiteita
- Löydä osuvimmat tarjoukset täältä
- Suuri valikoima liukuvoiteita
Sinful.fi - Asiakaspalvelu
Written by the company
- 365 päivän palautusoikeus
- Asiakastyytyväisyys on meille sydämen asia, joten haluamme aina, että asiakkaamme ovat tyytyväisiä ostoksiinsa. Siksi tarjoamme peräti 365 päivän palautusoikeuden ja 24 kk:n takuun tuotteillemme.
- Nopea, asiantunteva asiakaspalvelu
- Jos tarvitset apua, olemme täällä sinua varten. Saat yhteyden asiakaspalveluumme niin puhelimitse kuin sähköpostitsekin ja vastaamme aina nopeasti. Jos vastaus tuntuu viipyvän, tarkistathan myös roskapostikansion.
- Turvallinen ja huomaamaton asiointi
- Huolehdimme asiakkaidemme yksityisyydestä. Kaikki tilaukset pakataan neutraalisti eikä Sinful-nimeä näy niin paketeissa kuin tiliotteellakaan. Kaupastamme löydät aina ajantasaiset käyttöehdot ja tietosuojaselosteen.
Contact info
Ainontie 5, Ovet 3-7, 01630, Vantaa , Finland
- 09 4245 0785
- service@sinful.fi
- sinful.fi
4.5
Excellent
3K reviews
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Reply from Sinful.fi
Thank you for your lovely review! 🌼
We’re delighted that you’ve been happy with your experience.
Feedback like this makes our day 😊
Have a lovely rest of your day! ✨
Kind regards,
Venla
Customer Care, Sinful
Good service even in problematic situations.
My order disappeared but after quick contact to customer service I got offered different options and an apology.
After saying that I'd like to get my order I got sent a new tracking number.
From my first message to getting a new tracking number it took way less than 24 hours.
Excellent and quick customer service.
27 February 2026
Reply from Sinful.fi
Thank you for your feedback! ✨
We're so glad that your experience with us has been positive.
We always strive to make doing business with us easy and pleasant! 🌸
Have a wonderful day! 💜
Kind regards,
Venla
Customer Care, Sinful
Very good customer service
When I received my order, one item was defective. I contacted the customer service who was very reactive and proposed to send me another one right away. I am happy about the service.
14 January 2026
Reply from Sinful.fi
Thank you for your feedback! ✨
We're so glad that your experience with us has been positive.
We always strive to make the claims super easy to process with us! 🌸
Have a wonderful day! 💜
Kind regards,
Venla
Customer Care, Sinful
fast delivery
2 December 2025
Reply from Sinful.fi
Kiitos paljon palautteestasi! 🌼
Mahtavaa kuulla, että olet tyytyväinen nopeaan toimitukseemme. Se on meille tärkeä osa hyvää palvelua.
Ihanaa päivänjatkoa! 💜
Ystävällisin terveisin,
Venla
Customer Care, Sinful
Reply from Sinful.fi
Thank you for your wonderful feedback! 🤗
It's good to know that our delivery service worked as it should, quickly and smoothly.
We wish you a very nice day! ✨
Kind regards,
Venla
Customer Care, Sinful
Great quality
And price too! Anybody can find what they looking for here😏
1 November 2025
Unprompted review
Reply from Sinful.fi
Thank you very much for your feedback! 🌷
We are delighted that you are satisfied with our service.
We are always here to help if you have any questions. 💜
Have a nice day! ☀️
Kind regards,
Venla
Customer Care, Sinful
So bad I don’t like
20 August 2025
Reply from Sinful.fi
Thank you for your review!
We would love to hear more from you 💜
I'll contact you as soon as possible to find out what went wrong with your order. Maybe we can still turn this into a positive experience.
I'll write to you soon! 🙏🏼
Kind regards,
Venla,
Customer Care, Sinful
My Go-To Store from Now On
I’m incredibly impressed with Sinful’s customer service! ✨ They were super helpful, responded very quickly, and even shipped the replacement product before replying to my email. It’s rare to see such proactive and thoughtful service. 😍 I’ve been looking for a reliable webstore, and I’m so happy with how they treat their customers that I’m confident I’ll keep ordering from them. Highly recommended! ❤️
28 July 2025
Reply from Sinful.fi
Thank you so much for your lovely feedback! ✨
We’re absolutely thrilled to hear that our customer service made such a great impression and that your experience with us has been so positive 🥰 We always strive to go the extra mile and make things as smooth as possible – it means a lot to know it’s appreciated!
You're more than welcome to shop with us anytime – we're so happy to have you with us 💖
Wishing you a wonderful day!
Kind regards,
Venla,
Customer Care, Sinful
Some products don’t seem to be working…
Some products don’t seem to be working for me and are just more or else like a normal gel or cleaning towel.
22 July 2025
Reply from Sinful.fi
Thank you for your review!
I'll contact you asap to find out more, I'm sure we can figure out a solution and turn your 3 stars into 5 in no time! Your experience is all that matters to us. 💜
Warm regards,
Venla,
Customer Care, Sinful
Fast delivery and easy to order
Fast delivery and easy to order. All the information are clear.
1 July 2025
Reply from Sinful.fi
Thank you so much for your lovely review! 💜
I am pleased to hear everything went well and you got your package promptly. Hope to see you again soon ✨🙏🏼
Have a wonderful summer!
Kind regards,
Venla,
Customer Care, Sinful
Really good customer service
Really good customer service. Had some issues with a delivery and it was taken care of very quickly
1 July 2025
Reply from Sinful.fi
Hi there! 😊
We're so happy to hear our customer service could help out quickly, that's what we're here for! 💪📦
Thanks a ton for the kind words, you've made our day! 💖
Kind regards,
Venla
Customer Care, Sinful
Excellent service
I would like to recommend this store and to encourage other people to buy here. First of all the customer service is without any doubt one of the best ever, I have never communicated my issue so easly and I got a resolution immediately. I will most certainly shop here again. Five stars experience.
11 June 2025
Reply from Sinful.fi
Thank you so so much for your fantastic 5-star review! 🌟
We’re truly delighted to hear that you had such a positive experience with our customer service. Your kind words mean a lot to us, and it's wonderful to know that we could assist you quickly and smoothly. Your recommendation is the highest compliment we could receive. 🥰📢
We look forward to welcoming you back soon! 🌸✨
King regards,
Venla
Customer Care, Sinful
Good customer service
Good customer service, fast delivery and well packaged purchase and more over, the product work so well, I will definetely order again and I recommend👌
12 April 2025
Reply from Sinful.fi
Great that you had a positive experience with us 🖤✨
Thank you for your kind feedback!
You are always welcome to contact us if we can help in any way. 🙏🏼
Have a nice day! 🌼
Sincerely,
Venla
Customer Care, Sinful
Reply from Sinful.fi
We're sorry to hear about your experience. 😔
This is definitely not the quality we aim for, and we take such concerns seriously.
We’ll be investigating this further, and in the meantime, we highly recommend reaching out to our customer support team so we can make things right for you. I'll send you an email soon to fix this ASAP! 🌸
Thank you for bringing this to our attention! 🥰
Best regards,
Venla
Customer Care, Sinful
Truly outstanding benefits.
Truly outstanding benefits.
Their customer support is excellent: I encountered an issue with the product I had ordered, and they promptly sent me a replacement. They also responded to my emails promptly and were extremely courteous!The website is user-friendly and visually appealing. It provides all the necessary information.
I am pleased with my purchase and the product I received.
12 January 2025
Unprompted review
Reply from Sinful.fi
Thank you so much for your review! ⭐
We're thrilled to hear you had a great experience with our customer support and that you found our website easy to use.
It means the world to us that you're happy with your purchase and the replacement process was smooth. 💖
If you ever need anything else, don’t hesitate to reach out—we’re always here to help! 🙌✨
Best regards,
Venla
Customer Care, Sinful
Great product
Easy to use and vibrations are much stronger than others I've used which is a +
27 August 2024
Reply from Sinful.fi
Thank you very much for your feedback!
We are delighted that the quality of our products has been to your liking.
Your kind words are valuable to us! 💜✨
Have a nice day 🤗
Kind regards,
Venla
Customer Care, Sinful
Long shipping time
It took 22 days for my product to arrive, but I live on an island so that's maybe my own fault hehe. Otherwise very good packaging and I'm very happy with my purchase
14 July 2024
Reply from Sinful.fi
Hi,
A big thank you for your review! 😊
Normally the parcel should arrive faster but with untracked letters it's impossible to see what caused the delay. 😢
We're delighted that you chose us!
Wishing you a truly wonderful day! 💕
Julius
Customer Care, Sinful
Reply from Sinful.fi
Thank you so much for your feedback, 🌷
Great to read that we have provided top service
- just the way it should be! ✨
Have a great day! 💜
Best regards,
Venla
Customer Care, Sinful
Delivery was late.
30 May 2024
Reply from Sinful.fi
Thank you for your review,
I noticed your package arrived after 3 working days from shipping 🤗
I will contact you as soon as possible to find out what happened with the shipment. We will fix this as soon as possible. 🩷
Kind regards,
Venla,
Customer Care, Sinful
Reply from Sinful.fi
Thank you for the five stars! 🤸🏼♂️✨
We are glad you are happy with our delivery and the package came quickly 🎉
You are always welcome to contact us if we can help in any way!
Have a wonderful day! 🌞✨
Kind regards,
Venla
Customer Care, Sinful
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