SimpliSafe Reviews 

Took care of a replacement order quickly and with caring. I continue to be very happy with SimpliSafe.

I’m a current Simplisafe customer. I bought a doorbell from them back in March, it didn’t work so I asked for a refund. They wrote me a check since I had closed the original bank account my purchase was tied to, and told me it could take 3-5 5 weeks. The employee who I spoke to was named Rick. 5 weeks rolls around and I haven’t received my check, so I call. They tell me they never wrote the check because they only refund the initial form of payment, so Rick lied to me. I speak to another person in customer service who tells me she can refund it to my new debit card. I give her my information, she says she will call me right back after speaking with a supervisor. This call never comes. Finally, I speak to ANOTHER person who puts me back to square one and says they, again, only refund the original form of payment. I confirm with my old back the account was closed and they never received a payment to it, show proof to simplisafe of this, and am told THIS TIME they wrote the check and to wait 5 weeks. It’s now the middle of July, almost 4 months of this, and I still have no check. SimpliScam will be losing a customer if I don’t receive my refund next week. I think it’s clear they don’t care about their customers and can’t trust them to monitor my home.

Took me hours, new base kept beeping all day with devices going off line. Called for help. Told me I had the wrong rechargeable batteries. Changed out all the batteries which were reading fine. Still very frustrated. This is the 4th base station in 3 years and 1/2 the time I just want to unplug and throw it all away.

Roger T. saved one unhappy customer. After 10 years of good service with Simplisafe, my system issues prompted me to call. Three days of calls, each with a different person who didn’t seem to know how to correct the problem of sensors not connecting on our doors. One employee even made matters worse and disconnected our call. Bless Roger for his knowledge, kindness, and patience with this elderly customer. He got all issues resolved. You need more associates like Roger, he is an asset and knows the Simplisafe System.

It works well, you don’t need an installer as it seems straight forward. I did use an installer as I have been injured and currently can't climb a ladder.

The best security company with the best equipment and employees.

it was very fast information and delivery

The system is designed to be easy enough to install yourself and still technical enough to be strategic about the job it’s intended to accomplish. The wall mount control panel is not a burden to understand and is attractive when installed. The tower is sleek and also attractive. It blends in with the decor of your home and works perfectly. I am completely impressed with this system. I would recommend it to anyone needing the security of home protection. We purchased the water, motion, glass, temperature and door sensors. All were, with the help of the tutorial simple to install. Great system at a very fair price.

I have moved 5 times since 2013 and taken my SimpliSafe system with me each time. The convenience of this feature cannot be overstated.

I grew up in the home security industry (my father trail blazed the industry) when systems were hard wired (some still are!) and you were tied to costly annual contracts. Today, the cost/benefit analysis definitely skews in favor of having the SimpliSafe system.

The quality of the components is excellent. Monthly service plans, able to be terminated at anytime, are worth it. Overall, customer service and tech support are good, although the wait times are often a bit of a challenge, as is understanding foreign accents (although politeness and courteousness are excellent).

Today, my problem with connecting my ring door bell to WiFi after ATT installed fiber optic. It had to be elevated to advanced tech support but it was then solved in moments, although initial customer support was unable to do so.

Overall, I think using SimpiSafe to protect your home and your safety is a no-brainer.

J'Nell (customer service rep) was AMAZING! Kind, knowlagable, understanding and so vey helpful! If she is the face if Simpliesafe I AM A LIFE-LING customer! I have 2 accounts for 2 properites and been a customer for years. SH EIS TH EBONB! The best! SHe needs a raise and a promotion. DO NOT LOOSE THIS PERSON! Anyone needing help - Ask for J'Nell! 5 STARS!

We were having a problem with connecting our system to our Wi-Fi network and Led was super helpful. She stayed on the line with us for quite a long time to make sure that we tried everything possible to reconnect. Thank you again Lex for
Your patience and help. Excellent customer service.

Quick and easy.

I purchased a set of security items that includes door sensors, cameras, window break alerts, a keypad, etc in November 2025. All arrived fine and timely. In December , I had someone install some of the door sensors and the control panel keypad. In order to see if the sensors were working I had to install the simpli safe app. So I downloaded the app and created an account so they could finish the installation. Simpli safe started charging me $49.99 for the proplan in January even though I never knowingly signed up for it AND I never used the monitoring bc there was nothing to monitor. I was out of town for the following months but saw the charges on my credit card statement in May and called to ask for a refund. They told me they couldn’t refund me but they would give me the next few months free. I explained that I didn’t need monitoring bc the system isn’t hooked up and it could be months before it is due to construction. After multiple phone calls and a bit of a run around where they kept trying to keep me on the proplan, they finally canceled my account and refunded one month of service despite charging me for 5 months of “monitoring” when there were no active cameras or alarms. I can’t speak to the quality of the products yet bc I haven’t used them. Bu I will be reaching out to the better business bureau regarding their unethical policies and monitoring “service”.

One of my sensors was not responding to the base station & I could not determine why. I called for help and the analysis determined that it had failed. The rep said that it was under warranty and that he would replace the sensor. It was great customer service.

Messasiah was professional and so patient with me while we navigated through the process.

ez to install and very satisfied with everything
Now lets see how everything does over the course of time

I was having issues with my base station after a power outage. I tried the chat/virtual assistant, which was not very helpful. That sent me rather quickly to a live chat assistant. The live chat assistant tried everything she had access to, to help solve my problem with no results. By this time it was 7:15pm eastern and I figured it was too late for me to get help. I called the service number provided me by the live assistant and got in contact with Alexander A. He helped me step by step to bring my system back up and running. I was so impressed. He was so very helpful and patient. I was thinking about switching but I am now a loyal SimpliSafe customer. He also sent me two wireless extenders to help with my cameras that are far away from the router. Thank you Alexander, for getting us back up and running and securing our home again.

Easy installation, good communication and no issues replacing Cox Homelife. I’m glad Cox made the recommendation

SimpliSafe is the ABSOLUTE WASTE of your TIME & MONEY! Cameras take too long to check, they barely pick up any motion, and fall offline all the time. System always loses wifi connection. The customer support is a joke. They always have you do the exact same things. They claim it must be "your signal" or the base station is "too far away from your router". This isn't the case. The indoor motion sensor never works. Oh, and if you downgrade your service from the most expensive, monitored service then they will no longer cover your components under the warranty or support them ??? What does monitoring service have to do with the quality of the product... nothing. This is just their way to not have to cover the cheap equipment they use and try to force you to stay on the monitored service. I'd pick ANY other home security vs Simplisafe. This company is a total scam.