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Similarweb Reviews 

762
•
TrustScore 4.5 out of 5

4.4

SEO Service
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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the platform is extremely intuitive, very helpful for daily tasks, and provides powerful data tools that enhance overall productivity. People often mention that the product makes finding website insights simple, while the extension is considered a very useful and user-friendly addition. However, some people mentioned facing frustrating issues with subscription renewals, billing unexpected charges, and managing trial periods. Some reviewers were not happy with customer support, noting difficulties in getting proper human assistance and experiencing unresponsive communication when trying to resolve urgent account problems.

What people talk about most

User experience

Consumers find user experience to be positive, noting that the platform is clean, intuitive, and runs through... See more

Website

Customers had ambiguous experiences with website, expressing both praise and frustration regarding its... See more

Product

Clients share positive opinions on product, highlighting it as a wonderful and very useful tool for daily... See more

Service

Reviewers express ambiguous feedback about service, with opinions heavily divided. Many consumers report... See more

Customer service

Users describe ambiguous interactions with customer service, revealing starkly contrasting experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sign-up process didn't make this clear enough to me: as soon as the 7-day trial to the premium version is cancelled, the premium features are gone (usually they are still available until the end o... See more

Company replied

Rated 5 out of 5 stars

Most companies have it standard to send reminder emails before running the card. Especially a $420 charge. I've requested a refund after cancelling but I'm not confident I'll be getting any response... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service. I signed up for a trial to use Similar Web for a school assignment. The information was extremely valuable; however, I didn't need the paid yearly platform. I forgot to can... See more

Company replied

Rated 5 out of 5 stars

I was writing top Similarweb Support because I only signed up for your website as part of a school exam requirement. For that reason, I started a free trial. Unfortunately, I forgot to cancel the... See more

Company replied

Company details

  1. SEO Service
  2. Affiliate Marketing Service
  3. Business Development Service
  4. Business to Business Service
  5. Internet Marketing Service

Written by the company

Similarweb's mission is to empower business leaders, marketers, and data analysts to discover new growth opportunities, navigate potential risks, and make strategic decisions with confidence. Our solutions span a wide array of digital needs, from comprehensive competitive analysis across all marketing channels to large-scale data insights. With Similarweb, you gain access to - Extensive Data Coverage (explore over 1 billion websites, 8 million apps, and 3 million brands) - Real-Time Insights (on 5 billion search terms, 250 million display ads, and 10 billion content pages) - Global Reach (Analyze and understand markets across 190 countries and 210 industries). - AI traffic and insights, to future-proof your brand by tracking GenAI chatbot traffic. - Ai agents (SEO, Content, Sales, Trends) to boost your analytics capabilities with accurate and up to date data. Trusted by industry leaders ranging from startups to Fortune 500 companies, Similarweb is the choice for thousands of businesses seeking a competitive edge and sustainable growth.

About Similarweb

Written by the company

The digital intelligence standard for competitive benchmarking and AI-Driven market insights
Similarweb is a digital intelligence platform that provides organizations with a comprehensive view of the global digital landscape through web traffic analysis and competitive benchmarking. Powered by advanced data modeling and AI, the platform tracks competitor strategies, audience demographics, and market trends, while expanding its capabilities to measure brand visibility across both traditional search engines and emerging generative AI tools. Designed to support data-driven decision-making, it continuously refines its estimation methodologies to deliver actionable insights that help marketing, sales, and research teams optimize their digital acquisition strategies.

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4.4

Excellent

TrustScore 4.5 out of 5

762 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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4.4

All reviews

(762)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

They say free trial but they charge you…

They say free trial but they charge you the same day. I will go to the police today. Scammers and fraudsters.

3 September 2026
Unprompted review
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Reply from Similarweb

Hi Lisa, we're sorry to hear about this unfortunate experience! Can you please share with us your email address by sending an email to lifecyclemarketing@similarweb.com?
We will make sure to work on this issue with out support team.
Thank you for your patience,
The Similarweb team

Rated 5 out of 5 stars

Amazing extension

Amazing extension. it used to have a "14 queries a week" limit and it SUCKED to be faced with such limitation but that's gone now and it's back to being AWESOME. SO GOOD. I LOVE IT!

28 August 2026
Unprompted review

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