The Shirt Plugs Reviews 

381
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the retro and modern shirts, noting that the fabric, colors, and stitching exceed expectations while providing a comfortable fit. People also love the wide variety available, mentioning that the store offers a reliable selection of rare football kits and custom options. However, some customers also noted frustrating delays regarding shipping times, with several packages taking weeks longer than expected to arrive. A few reviewers experienced issues with customer support, mentioning unhelpful responses and a lack of proper communication when trying to track their delayed orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that the shirts look great and feel... See more

Quality

Consumers find quality to be positive, frequently praising the high standard of the retro jerseys and... See more

Delivery service

Users describe ambiguous interactions with delivery service, highlighting a sharp contrast in their shipping... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a strong division among consumers.... See more

Customer service

People report ambiguous experiences with customer service. Many consumers praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10 shirts and all have been 10/10 on quality and exceeded expectations. I’m always on the hunt for sites that provide rare retro jerseys with great quality, and I’ve finally found it. 1) don’t hesita... See more

Rated 5 out of 5 stars

I've ordered Primary Jerseys, Warm Up, and 3rd Kit from The Shirt Plugs with 100% satisfaction in all of them. The quality of Jerseys were impeccable. The Warmup was particularly excellent due to it'... See more

Rated 5 out of 5 stars

Took wee while to come but honestly worth the wait, qualty of Napoli shirt great & great service from #Shirtplugs also, will def' be purchasing again in near future... 'Highly recommend'

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

381 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(381)

200 reviews in the last 12 months

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Rated 1 out of 5 stars

Another scamming website. Dont even click!

Seems like a definite scammer website according to my experience.
It has been 20 days that I ordered a shirt. (14th of may) The estimated dispatch time is 3-5 days according to their website! I got
neither an update for my order nor an answer to my emails. Dont even click on the website!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I've ordered Primary Jerseys

I've ordered Primary Jerseys, Warm Up, and 3rd Kit from The Shirt Plugs with 100% satisfaction in all of them. The quality of Jerseys were impeccable. The Warmup was particularly excellent due to it's bold team coloring and bold clean white show. And the 3rd KIT you simply can't find it crafted better.. Bravo!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Legit. Good Jerseys.

Legit website (always the worry when trying a new online shop.) They actually products are good quality replicas and shipping is pretty quick. They also seem to have good customer service from what I’ve seen so far ( I haven’t had to make any returns or complaints though so can’t speak on how they handle those.) I’ve ordered two shirts through them so far and I like them. Would order again 👍🏽

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Long wait, bad customer support and terrible quality

I placed my order on 3rd of June. It took a long time until it was even sent. Then it got marked as delivered on 25th of June, but to a completely different country. Customer service wasn't helpful, it took almost 3 weeks for them to send a new packade. When it finally arrived 1,5 months later (2,5 months in total) I was beyond disappointed. The quality is worse than street shirt, it honestly looks lika something I could've made at home. Without a doubt the worst quality I have ever seen on a football shirt. The logo was crooked, the sizes were different from shirt to shirt, the sewing was off. Really nothing about it was good.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 5 shirts for the price of 3 and…

Ordered 5 shirts for the price of 3 and when the package finally arrived there was only 4 shirts. Contacted them and they said 1 of the shirts was out of stock. They then promised me to send me another shirt of my choosing but it never arrived and they also didn't respond to me anymore. And to make matters worse they asked me for a review of the shirt I never got.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give negative stars I would

If I could give negative stars I would. This has been an absolute nightmare from start to finish. I ordered 6 jerseys for my family to prepare for the World Cup games back in May. We are now in August and I have not received the Jersey... If you could see the level incompetence and deflections from the support team you have to wonder if this is truly a legitimate company... It has been well over 2 months of back and forth... I have been advised to keep waiting, to reach out to the delivery company, and now the latest I have been blamed for providing a bad address... Keep in mind that it has been verified by the US postal service AND confirmed several times for accuracy. I know that delivery issues happen all the time, but the fact that I have received no refund despite making several requests is appalling. Any legitimate company would not have any issues with this right ? All I can say is I will be reporting this company on all platforms to help protect any future buyers from experiencing this scamming platform

17 August 2026
Unprompted review
Rated 5 out of 5 stars

2 years of great experiences

I have become one of the store's regulars now thanks to their high quality shirts, timely delivery, and excellent customer service.

My last order experienced some errors, but the team at The Shirt Plugs responded swiftly and efficiently to solve the problem.

Can't recommend enough :)

14 August 2026
Unprompted review
Rated 1 out of 5 stars

This company starting to be more shady…

This company starting to be more shady shady by the minute. Finally returned there shirts today and was staying in contact with them through instagram and now they have blocked me after notifying them that I’ve sent them the package. Very in professional with doing that, the way they are acting seems like I won’t get my refund smh. Acting childish about it smh.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing customer service and…

Very disappointing customer service and an extremely rigid approach to handling defects.

I understand that businesses need policies, but simply pointing to a 7-day defect-reporting window without making any effort to understand the situation or find a reasonable solution is frustrating. They place all responsibility on the customer, even when there may be legitimate concerns about the quality of the product.

What makes this more disappointing is that their proposed solution is to offer a discount to purchase another shirt at cost. If I’m unhappy because of a potential product defect, being asked to spend more money on another shirt is ridiculous.

I would have appreciated a little more flexibility, especially for a customer who took the time to explain the issue. Instead, the response felt very transactional: “you missed the deadline, so there’s nothing we can do.”

Policies are understandable, but good customer service is about how you handle situations that fall outside those policies. Unfortunately, I don’t feel that happened here. I am never going to purchase from this company again and neither should you.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

10 shirts and all have been 10/10 on…

10 shirts and all have been 10/10 on quality and exceeded expectations. I’m always on the hunt for sites that provide rare retro jerseys with great quality, and I’ve finally found it. 1) don’t hesitate in buying, you will not be disappointed 2)read the sizing before ordering, it’s helped me in picked the right size so that they fit perfect 3) 100% trusted

10 August 2026
Unprompted review
Rated 4 out of 5 stars

Great quality

Ordered 3 shirts now from Shirt plugs had an issue with the sponsor on one of the shirts BUT this was sorted with a replacement being sent out as soon as i contacted them. Great shirt quality and currently deciding on my next order

16 July 2026
Unprompted review

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