Shop Home Med Reviews 

It was really strange when I got a call and the person on line was giving me the security code. He was actually helping me finish the transaction

Easy and convenient. Shipping came fast.

Everything is done very professionally

customer service, shipping and setup were all great

I purchased a high low bed from ShopHomeMed wirh the white glove assembly and it was the worst experience I have ever had. The bed shipped by carrier who wanted to just drop the palette off hours before the assembly team was to arrive. I live in an apartment building and there was no way to get the palette up to my apartment and carrier would not break down the unit and bring the pieces up. I was able to get the manager to let them leave it outside. Six hours later the assembly team came and it ended up being one person who said they couldn't bring the pieces in because it was to heavy. Now I am stuck with a bed in pieces in the parking lot with no way to get up to my apartment and the assembly that I paid a lot for isn't going to happen. If I had known it would be this much of a nightmare I would have saved my money. Don't purchase from ShopHomeMed, they aren't customer oriented at all.

Clear instructions to put it together. Delivery was quick from time ordered to delivery. Product is well built and sturdy.

Fast and friendly service. I had a question regarding our order and taxes and Tiffany R. responded and answered my question right away.

I had an amazing experience with customer support. One of the best experiences I’ve had with communication, they would check in and let me know the status of my request without me having to ask. I asked for assistance with cables that weren’t even listed on the site and they managed to find them for me and make them available for purchase. The delivery was super fast as well. I was able to restore a CS7 Invacare bed back to being functional with their help. Very grateful for the support and assistance from the agents that helped!

Critical parts not received for beds: Two electric medical beds were ordered and they didn't come with a critical bracket that holds the frame in place when the mattress is lifted. The representative who attended our request for the missing part(s) did not provide a method for us to obtain the parts nor did she allow us to communicate with their parts department. We provided photos and a video but this did not persuade her to facilitate a quicker response. She said it will take 2 weeks for someone from the parts department to make a determination. I have a CNA classroom inspection in 2 days and she didn't seem to care. Please do not work with Shop Home Med even if their prices are good. It is not worth the headache.

Horrible service!! Paid over $600 for White Glove Delivery PLUS, and received zero help from Home Med to facilitate the delivery. It was cancelled 3 times, a technician finally came to install on Sat 5/2, after I called FIXT many times and coordinated the assembly. Both FIXT and I called Home Med for help in coordinating and no one was available. FED EX delivered the components about a week early left 3 large boxes OUTSIDE my apt lobby and my building had to move them to our pkg room. Where was Home Med to coordinate FED EX with the assembly co as promised? What was the $600 plus delivery fee for?
Then I received a refund of $68!! Shameful.

Received a discount coupon but would have liked it to be higher than 5%. I was kept informed of of shipping progress. Scooter was delivered when promised. Ordered on Friday received on Wednesday. Assembly was very easy. No need for the white glove service or other service as long as you yourself or have someone else is capable of helping. My 82 yr old husband and myself were able to complete the assembly (and I use that term loosely). Hardest part was initially was manually opening scooter up. Battery was already installed just had to remove paper that was inserted. Also the fob for automatic open/close of scooter already had a battery installed but they send you an extra battery for that. Very pleased with the scooter.

Great product. Finally can sleep better without all the pain.

Easy to order and delivered in a timely manner. Wheelchair is light enough for me to put in and out of car alone and husband is able to get out and go to more places.

I still haven’t received the bed I ordered on March 9 and here it is aril 16 and my husband needs it before he is discharged from the hospital soon.

Definitely not worth the money. Looks and works like it's about $30 to make. The bands pop wvery time you pull them and they have a little plastic ball that is supposed to hold them in place. Looks totally different than the picture. Total waist of money after trying g to use about 3 times, it just takes up space. Do not recommend to purchase at all.

just the seat came the seat cushion to be exact no chair with it. My guess is the chair is still in the FedEx truck on its way to somewhere else.

Order a pediatric wheelchair, per order it provided a delivery date within 4 business days for rush delivery. After numerous calls and emails, after 5 business days I am waiting on the delivery and still no update on actual delivery date. They keep telling me they need to confirm with the warehouse. Item needed after an emergency injury.

For the product that I purchased, It was the lowest that I found. Unfortunately, I had to return it. Communication through the process was off the chart. I wish more companies has this type of customer service! You will not make a mistake ordering from them.

I had an extremely disappointing experience with ShopHomeMed, and I strongly caution others—especially those purchasing medical equipment for vulnerable family members.

I purchased an adjustable bed for approximately $3,200 and paid an additional ~$500 for “white glove” delivery service, which was supposed to include full setup inside the home. The bed was left curbside. The white glove technician arrived later and refused to carry the bed into the residence. I was forced to find and pay additional help out of pocket just to get the bed inside—completely defeating the purpose of paying for premium delivery.

It gets worse.

After setup, the bed did not function at all. I immediately contacted the company and was told a replacement remote would be sent. The remote was out of stock, and we had to wait an unreasonably long time. When it finally arrived, the bed still did not work.

I then had to go through additional hoops—recording and sending videos—only to be told they would “open a new case,” followed by a notice that they were closing for a period of time. No resolution, no urgency, no accountability.

Meanwhile, my husband—who is completely disabled—has been left without a functioning medical bed due to this company’s failures. This is not just an inconvenience; it has had a real and ongoing impact on his health and quality of life.

Despite all of this, the company is refusing to accept a return of this defective product, preventing me from purchasing a functional bed from a more reliable provider.

This experience has been frustrating, exhausting, and frankly unacceptable. When a company sells essential medical equipment, it has a responsibility to ensure that the product works and that the service promised is actually delivered. ShopHomeMed has failed on every level.

I would not recommend this company to anyone.