Brandon

I fly from Oahu to the neighbor islands on business and usually if I get finished with my job early I will see if there is another flight I can take home. They usually get me in no problem. But since the Alaska purchase they want to charge me an extra $50 on top of my $300 inter island fare. Hawaiian has no more Aloha.

Critical parts not received for beds: Two electric medical beds were ordered and they didn't come with a critical bracket that holds the frame in place when the mattress is lifted. The representative who attended our request for the missing part(s) did not provide a method for us to obtain the parts nor did she allow us to communicate with their parts department. We provided photos and a video but this did not persuade her to facilitate a quicker response. She said it will take 2 weeks for someone from the parts department to make a determination. I have a CNA classroom inspection in 2 days and she didn't seem to care. Please do not work with Shop Home Med even if their prices are good. It is not worth the headache.

Booking.com cancelled my family cruise. I paid for the cruise for my family and I (6 parties) and paid for my plane fair. I signed up for the automatic payment of the cruise package. They accepted my payment and then cancelled the cruise because they said I manually had to make payment at a later date. This is unlike anything I've ever experienced with Booking.com and I will never use them again.

My domain was stolen from my Godaddy account and I've been working for almost a year trying to get it back. They finally gave up and said there was nothing which could be done. Not the best security for a domain registration company.

My domain was stolen from my Godaddy account and I've been working for almost a year trying to get it back. They finally gave up and said there was nothing which could be done. Not the best security for a domain registration company.

I ordered two bags and a laptop sleeve from Maverick & Co for the first time. Their products looked good online and it seemed to suit what I needed. The sleeve for a 14" laptop did not fit. I at first tried a link to return the item and it was broken. So I emailed customer service and they sent me a different link. I provided them my request for a refund and they wanted to charge me $15 to return the sleeve. Why should I pay $15 when the product description did not match what I received. After questioning this issue they asked for a photo which I then provided. Then they asked for a video. So much haggling is not worth it for me. When I shop with other online retailers they are customer friendly and don't give you the run around. This is my first and last time shopping with Maverick & Co.

I have been a loyal adobe user for decades and their customer service has taken a sharp downturn. I wanted to modify my existing subscriptions and instead they cancelled my services leaving my company without access to their adobe subscriptions. It has been a few days without service and without knowing it their customer service has violated their service agreement with me, costing my business lost time and money.

I arrived back at the Oasis unit at 10pm. A gray F-150 was parking in the designated stall 16. Left a voicemail for the property manager, left a text message for the property managers. Sent an email with the photos of the unmarked vehicle and the parking sign.

Called booking.com and the first representative asked me to park in the neighboring stall 15 which is privately owned by a different party. I declined to do so because the parking sign clearly prohibits this. She asked me to park on the street however the owners manual clearly states that street parking is not permitted. I was on the line for a little over an hour. She put me on hold for a long time and I vacated the original unit in the meantime.

The “supervisor” then came on the line and she asked me to find street parking. I told her that there is none and it is not permitted. I asked if they could help with a relocation and she could not because the accommodation was available even though the parking was not. I said that I reserved the accommodation because of the parking. Eventually, she just hung up on me. By this time I was on the line for 2 hours and I made my way to Royal Palms Resort & Spa close by.

It was already 12:13am and I needed a place to sleep so I made a reservation for the Royal Palms. But it was not yet in the system for the front desk person when I arrived. Plus the front desk person said I needed to make a reservation for the prior night even though it was already the next day.

I called into booking.com and spoke with a 3rd representative. She did not know how to help me. She couldn’t even figure out how to call the hotel, the Royal Palms, and she called me instead. I didn’t hear from her again.

By this time it was 12:30am. I called booking.com again because the prior representative didn’t call the hotel. This fourth representative wanted to rehash the entire evening beginning with the Oasis incident, but I asked him to only focus on the stay at the Royal Palms because I was already there and I just needed Booking.com to make an adjustment in the dates. I asked him to also compensate me for the difference between the Oasis and the Royal Palm but he refused because he said I could have stayed at the Oasis and found parking elsewhere. He did not understand that the other stalls are privately owned and that street parking is not permitted. By this time the front desk person at the Royal Palms completed my check in so I ended the call with this representative.

This has been the worst hospitality experience ever. It is unfortunate that the staff at Booking.com are not trained well enough to handle these situations and that the property managers for the Oasis were not responsive.

We thought that having a Christmas party where everyone could order their own food was a good idea. We used Uber eats and the food never arrived. The company manager had to go to each food vendor and submit a new order. Lunch went 1 hour over and it was a poor experience. Never again will we trust Uber eats.

I attempted to try Laithwaites Wine Club in September of 2022 and the first shipment which was supposed to arrive in October never came. I inquired with customer service and after finding out that it could not be delivered while I was not home I cancelled the service. I then proceeded to be charged in January and March. In total $690.58 was placed on my credit card and after inquiring with their customer service they said they would only refund me $161.95.

Poor customer service.
I've been attempting for a week to get set up on Greenlight. I keep going through the account verification process and they said I'm supposed to have two micro deposits but there is only one which comes in as a lump sum. The customer service agent did not understand what I was saying and eventually transferred me to a voicemail so that I could leave a message rather than assisting me.

There are some glitches and challenges with the system. My advisor likes it though.