So initially come across a set of DJ headphones that I had been interested in for a while. Seen that the price hadn't really changed so was about to forget about the purchase until I seen the op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used humm for a few years and could find no fault, easy to use efficient fast, Needed to change my contact number on my account and spoke with Thales L on live chat , i found it fast easy to use... See more
Company replied
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Text book
Fantastic service,smooth and quick would recommend A++++++++++++++
5 September 2026
Unprompted review
Quick response with online application…
Quick response with online application and approval.
3 September 2026
Unprompted review
Extremely easy to get things done and…
Extremely easy to get things done and so quick. Great service
6 September 2026
Unprompted review
I was pleasantly surprised by how…
I was pleasantly surprised by how smooth and easy the entire process was the first time. It was a great experience. Thank you, humm
31 August 2026
Unprompted review
Very helpful for our budget
Very helpful for our budget, quick response when we applied, really recommended.
13 August 2026
Unprompted review
My experience with Humm was generally…
My experience with Humm was generally good, and the process was smooth and straightforward. I only hope for continued improvements in response times and customer service, especially when dealing with inquiries or issues.
5 September 2026
Unprompted review
Great product and super fast delivery.
Great product and super fast delivery.
Have no complaints just highly recommended!
3 September 2026
Unprompted review
I found the whole application process…
I found the whole application process so easy and the decision was so quick no complicated questions so straight forward I am so looking forward to my new suite of furniture
13 August 2026
Unprompted review
The eass of doing business can't be any easier
The application and verication process is really easy, from the comfort of your home, if you've all relevant documentation, there is no hassle
30 August 2026
Unprompted review
Applied got the loan with in a couple…
Applied got the loan with in a couple of hours. Plenty of stores to choose from. Happy over all
1 September 2026
Unprompted review
Transaction experience was seamless
Transaction experience was seamless. It was very straight forward from loan pre-approval to actually purchasing the items
30 August 2026
Unprompted review
Conner J
Conner J. was very attentive and polite. Great customer service! Thank you.
1 September 2026
Unprompted review
Reply from humm Classic
Hi Daniel,
Many thanks for your lovely feedback.
We are happy to know you received such a great service from Conner, and we will pass your kind words to him.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I found the whole experience dealing…
I found the whole experience dealing with humm fantastic very quick and easy no hassle at all Thank you for such a brilliant service really appreciate it.
21 August 2026
Unprompted review
Reply from humm Classic
Hi Marie,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Experience was good
Experience was good, missed a question online and when we rang a staff member was very helpful
19 August 2026
Unprompted review
Reply from humm Classic
Hi Martin,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very seamless and Quick
20 August 2026
Unprompted review
Reply from humm Classic
Hi Jason,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Conner J was excellent
Dealt with Conner J and I must say the efficiency and speed of response was fantastic.
31 August 2026
Unprompted review
Reply from humm Classic
Hi TM,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very Good customer service and…
Very Good customer service and attention, great help and easy to start up an account
27 August 2026
Unprompted review
Reply from humm Classic
Hi Bryan,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Easy to apply easy to approve when you…
Easy to apply easy to approve when you provide corrected documents
27 August 2026
Unprompted review
Reply from humm Classic
Hi James,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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