air up Reviews 

34,370
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Happy with the service etc however the bottle was not for me. After just having bowel surgery thought it would be a good way to get more water in however I found that there was a lot of air coming out... See more

Rated 5 out of 5 stars

I absolutely love my Air Up! It’s such a clever idea and has genuinely helped me drink more water throughout the day. There are loads of different flavour pods to choose from, so it makes plain water... See more

Company replied

Rated 3 out of 5 stars

Service wise was great - our order arrived very quickly! However I wish we’d have read more reviews before buying the bottle. My daughter saved up her money and was so excited to receive her bottle,... See more

Company replied

Rated 5 out of 5 stars

Happy with company, sent wrong bottle but once contacted sorted swiftly. Products good quality and happy my son will be healthy drinking water ftom now on

Company replied

Company details

  1. Beverage Distributor
  2. Food and Beverage Exporter

Written by the company

air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

34K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(34,370)

5,770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with the service, but not for me.

Happy with the service etc however the bottle was not for me. After just having bowel surgery thought it would be a good way to get more water in however I found that there was a lot of air coming out of the bottle which wasn’t helping my recovery.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Loves it

Bought a bottle for my son he loves the twist top!
This is his second airup bottle
Would highly recommend he drinks far more water!

4 September 2026
Unprompted review
Rated 4 out of 5 stars

Easy to put together but pod…

Easy to put together but pod instructions impossible to read without a magnifying glass.

2 September 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your review, we’re stoked to hear it was easy to put together 🎉 but we totally get that the instructions need a little love. We hope you enjoy using your air up®! 😄

Rated 5 out of 5 stars

Happy with company

Happy with company, sent wrong bottle but once contacted sorted swiftly. Products good quality and happy my son will be healthy drinking water ftom now on

3 September 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your review, we’re stoked to hear you’re happy with our products 😄 Sorting out the wrong bottle was a breeze, and now your son can sip on that water like a champ 💧 Cheers to hydration!

Rated 1 out of 5 stars

Not received

Not received, it was due Monday I appreciate it was bank holiday but now it’s Wednesday and not arrived today. Half expected Tuesday because of the bank holiday. We ordered for our trip away and a treat for my son but he’s been left disappointed for the delay.

2 September 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your review, we appreciate your patience during this wild bank holiday ride! 🎉 We totally get how disappointing it is when plans go awry, and we’re here to make it right—your order is expected to arrive today, 9/4. Let us know if there's anything else we can do to help in the meantime! 💛

Rated 5 out of 5 stars

Good after care service

Good after care service. An item was missing from my delivery but it was resolved within a couple of minutes with a replacement item on the way.

1 September 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review 🌟 We’re thrilled to hear that our team could swoop in and save the day with a speedy replacement—talk about service goals! Keep sipping and vibing with air up® because we’ve got your back! 😄✨

Rated 3 out of 5 stars

Expectation vs reality

Service wise was great - our order arrived very quickly! However I wish we’d have read more reviews before buying the bottle. My daughter saved up her money and was so excited to receive her bottle, only to be disappointed in how little flavour there would actually be. It’s extremely subtle. I get the concepts but expectations do not meet the reality. I really don’t think it’s worth the money or hype and we’ve now just got a glorified water bottle which I won’t be buying more pods for.

Just to note we bought the Click variant which is very straight forward to use and the pod doesn’t need activating. We even followed AirUp’s instruction videos but still almost non existent flavour.

30 August 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks for sharing your thoughts with us 🌟 We're bummed to hear the flavor wasn't as bold as expected but we appreciate your feedback and will keep it in mind while we work on bringing more joy to your sips. We're glad our team is already on it, helping you to find your favourite flavour - we're determined to help turn things around! 💗

Rated 5 out of 5 stars

Excellent service and choice of pods

Excellent service and choice of pods - highly recommend

24 August 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for the awesome review—we're over here doing a happy dance! 💃 We’re thrilled you love our pods and think we’re the best—keep sipping and stay fabulous! 😄✨

Rated 1 out of 5 stars

Everyone is lying to you n so is airup

I’m sorry but why is everyone lying online. It’s nasty. I’ve just recieved mine and was so happy to trick my brain into drinking water. I won’t lie the smell of it is amazing and very strong that I could smell it straight out the pack. But it’s a gimmick, I’m happy I got the starter pack. It tastes like sour water. I dunno what you’ve done but it doesn’t taste right and I tried both cherry and peach. Literally tastes like water with a hint of flavour but it doesn’t make drinking water exciting. It’s just a placebo

So now airup is trying to silence me. I didn’t write in my review but the bottle is straight garbage. The drinks taste like absolute shit and either way the pods deadass like battery acid and the bottle are shit n not leak proof. So yeah airup if you’re tryna silence a paying customer it’s okay but imma expose the shit outta you.

Update- my original review was taken down

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy and delivery was…

Ordering was easy and delivery was quick and packaging was really good.Bought for grandtwins and they love the colours of the bottles and are already hooked on them.

24 August 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review 🤩 We’re thrilled to hear your grandtwins are loving their air up® bottles and the colors are a hit 🎉 Keep the hydration vibes flowing and let the flavor party begin! 💧

Rated 5 out of 5 stars

I love air up products

I love air up products, I know have two bottles and loving all the flavours I have used so far.
Needed some help on my last order and they were quick responding and solved issue super quickly
Delivered really quickly witch is always good.

25 August 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review 😄 We're pumped to hear you're loving your air up® bottles and flavors 💧 Our team is always here to help faster than you can say "hydration station" so keep sipping and enjoying the good vibes! ✌️

Rated 5 out of 5 stars

Fast despatch

Fast despatch, quick delivery. Fair price fantastic colours and my son loves it!!! Top marks

27 August 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review, we’re absolutely stoked to hear your son loves it 🎉 We promise to keep the good vibes and fantastic colours coming, so stay tuned for more fun with air up®! 😄 Keep rocking that hydration game! 💧

Rated 5 out of 5 stars

I’m really happy with my Air Up

I’m really happy with my Air Up! I love the concept and it makes drinking water much more enjoyable. The flavours are pleasant without being too strong, and I find myself drinking more water throughout the day. It’s also easy to use and looks great. Definitely recommend it! 😊

26 August 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review, we’re stoked to hear you’re vibing with your air up® 😄 It’s all about making hydration fun and stylish, right? Keep sipping and spreading those good vibes! 💧✨

Rated 5 out of 5 stars

I bought this for my grandson to…

I bought this for my grandson to encourage him to drink more water. He loves it and its certainly getting him to drink more.

20 August 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review 🎉 We’re stoked to hear that your grandson is hydrating like a champ with his air up® bottle 💧 Keep those water vibes flowing, and cheers to more hydration adventures! 😄

Rated 5 out of 5 stars

My experience with air up was very much…

My experience with air up was very much excellent. Itsnot my first time buying from air up. It was fast and reliable. The bottle I got my son was even better seeing it just infront of me. Very good quality and thanks for the free stuff. Happy customer💜💜💜

26 August 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review 💜 We’re stoked to hear that you and your son loved the air up® experience and the quality of the bottle. Keep rockin’ that hydration game and enjoy the free goodies! 💜💜

Rated 5 out of 5 stars

Amazing

I'm so impressed I am a sucker for pop and flavoured water this is a massive life saver for me as I'm also a newly type 2 diabetic

22 August 2026
Unprompted review
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Reply from air up

Hey there! 🌟 Thanks a bunch for your awesome review! We're thrilled to be your go-to for tasty hydration while you navigate the type 2 diabetes journey—you're crushing it! 💪 Keep sipping on that flavored goodness and let’s make hydration fun together!

Rated 5 out of 5 stars

So far so good with my air-up bottle

So far so good with my air-up bottle. Have had it 5 days and am drinking more water. The flavours are nice, especially Cherry Coke. Delivery was fast and efficient.

24 August 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review 🎉 We’re stoked to hear you’re vibing with your air up® bottle and chugging that H2O like a champ 💦 Keep sipping on that Cherry Coke flavor and stay hydrated, friend! 😄

Rated 4 out of 5 stars

I love my new air up tumbler however I…

I love my new air up tumbler however I gave it a 4 due to my old one the light blue one I could barely drink it and spilled if it was at any angle slightly no matter how tightly it was on and the yellow adapter for it to be a air up made it hard to drink out of when I take it off its easier but then its not air up those are the reason I gave it a 4 and if it came with a straw lid to ensure no spills.

24 August 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your review, we totally get the struggle with those spill situations 😂 We’re always looking to improve, and we appreciate your feedback on the air up® tumbler design 🌟 Keep sipping and stay hydrated! 💧

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