Servientrega CS Reviews 

I shipped several boxes from Bucaramanga Colombia to another nearby country. Initially the service was great but my boxes didn't show up as scheduled. I called and chatted cus service on WS and finally after a few days they found my boxes only to tell me they are being held by customs because they need to know what is in the boxes. Household items and personal items such as kids items belonging to a family that was moving out of Colombia.
A supervisor from Servientrega looked through the boxes in our home and sealed them along with a coworker. Long story short, in Bogota they went through the well packed boxes and destroyed and removed so many things, nothing and I mean nothing illegal. I was livid once I received them a month later. They literally ransacked the boxes. I complained why are they being held so long? No customer gave a straight answer so I complained more and more until they finally released them. Horrible service I will never use them again, ever.

Was traveling from Medellin to Cartagena. We forgot an item at our hotel in Medellin. The hotel used Servientrega to ship the item to our hotel in Cartagena. Even though it was supposed to be delivered with days to spare before we left, it was not delivered. It now sits at the facility in Cartagena, and I've tried to contact this company through WhatsApp (no response), through email - nada, and calling their US mainline - I got put on hold for an hour and finally hung up. The worst customer service I have ever come across -ever.

I had an open heart surgery and my family sent my medicines on Thursday.
It is Monday and still they have not delivered them to me.
I had to buy new medicines.
What a horrible service!
Don’t use them.

Unfortunately, there isn’t a zero star option, They’re honestly the worst logistic company I have ever seen. I had a package that was supposed to be delivered days ago and basically I called them. They let you wait online for like 15 minutes and close the line without talking to you. Also, their website doesn’t work for tracking. And when I went to the local Office they had no idea where my package is, One lady suggested that they might have forgotten about it and it’s somewhere in the warehouse. I really wish that Amazon stop working with them

They are a bunch thief working FOR THAT COMPANY, I send 4 boxes from Orlando florida to Colombia and they open all 4 boxes and re-tape them with servientrega tape with their logo, Only the DIAN have the authority to open any box, they remove a lot of my items, and the best part is the I call customers service and they said the is nothing they can do on this matter because they don't know on which warehouse the boxes were open, and the same thing happens to my wife and daughter..also the call you asking for extra duty tax money and the dont show you proof from the DIAN. DON'T USE THEM

Servientrega

NO LO USEN, SON UNOS LADRONES, YO USE ESTE SERVICIO POR PRIMERA VEZ, COMPRE POR AMAZON ELLOS RECIBIERON MIS PRODUCTOS, ESPERE UN MONTON DE TIEMPO PARA QUE LLEGARAN, CUANDO RECIBI LA CAJA LLEGUE A MI CASA Y EN VEZ DEL PRODUCTO QUE HABIA COMPRADO DENTRO DE LA CAJA ENCONTRE UN TRANSFORMADOR VIEJO DENTRO DE UNA CAJA QUE NI ERA LA ORIGINAL DE LA COMPRA EN EEUU ESTA CAJA TENIA STIKERS DE FUNZA COLOMBIA...VAYA USTED HA SABER SI VAN A HACER ALGO PARA INVESTIGAR Y ENVIARME LO QUE YO ORIGINALMENTE COMPRE...AHI LES ESTARE AVISANDO POR AHORA VOY A ENTRAR A CUALQUIER PARTE DONDE SE HAGA. PROPAGANDA A ESTE SERVICIO PARA COMPARTIR MI TESTIMONIO Y QUE NO AYAN MAS VICTIMAS DE ESTAFA...PENSE QUE ERA UNA EMPRESA SERIA PERO COMO MUCHAS COSAS EN COLOMBIA ESTAN LLENAS DE ENGAÑO, ESTAFA Y SOBORNO DAÑANDO LA IMAGEN DE MI PAIS, DAÑANDO EL BUEN NOMBRE DE GENTE HONRADA...ESTA ES GENTE SIN ESCRUPULOS QUE SE ENSUCIAN LAS MANOS CON LAS COSAS AJENAS Y APARTE DE TODO TE COBRAN BIEN CARO PORQUE TUVE QUE PAGAR EL MISMO COSTO DEL ARTICULO POR EL ENVIO...Y AL FINAL ME ENVIARON ALGO QUE ESTABA EN EL BOTE DE BASURA Y SE ROBARON MI MERCANCIA....
Y NO DEJARE DE PUBLICAR MI DENUNCIA EN LAS REDES SOCIALES HASTA QUE ME ENVIEN MI PRODUCTO, O ME ACREDITEN EL COSTO DEL PRODUCTO MAS EL COSTO DE ENVIO!
Ya espere un mes entero para que respondieran a lo que ellos llaman PQR el numero que me dieron es el 926951pero nadie responde a este caso ni el Sr.Juan Guillermo Loaiza Serna en EEUU ni tampoco Andrea Carolina Bautista
Asesor Corporativo| Servicio al cliente
ASI QUE EVITENCE PROBLEMAS NO USEN ESTE SERVICIO NI TAMPOCO SE LE RECOMIENDEN A NADIE!

DO NOT USE THIS SERVICE THEY ARE THIEVES, I USED THIS SERVICE FOR THE FIRST TIME, I BOUGHT THROUGH AMAZON THEY RECEIVED MY PRODUCTS, I WAITED FOR A LOT OF TIME FOR THEM TO ARRIVE, WHEN I RECEIVED THE BOX IT ARRIVED AT MY HOUSE AND INSTEAD OF THE PRODUCT THAT I HAD Bought INSIDE FROM THE BOX I FOUND AN OLD TRANSFORMER INSIDE A BOX THAT WAS NOT THE ORIGINAL OF THE PURCHASE IN THE US THIS BOX HAD STIKERS FROM FUNZA COLOMBIA ... NOW WE HAVE TO WAIT AND SEE IF THEY ARE GOING TO DO SOMETHING TO INVESTIGATE AND SEND ME WHAT I ORIGINALLY PURCHASED. .. I AM SHARING MY TESTIMONY SO THERE WILL BE NO MORE VICTIMS OF SCAMS.
I THOUGHT IT WAS A SERIOUS COMPANY BUT AS MANY THINGS IN COLOMBIA ARE FULL OF DECEPTION, SCAM AND BRIBERY DAMAGING THE GOOD NAME OF MY COUNTRY, DAMAGING OF HONORED PEOPLE ... THIS IS PEOPLE WITHOUT RESPECT FIR OTHERS WHOM GET THEIR HANDS DIRTY WITH THINGS THAT BELONG TO OTHERS AND APART FROM EVERYTHING THEY CHARGE YOU VERY EXPENSIVE BECAUSE I HAD TO PAY THE SAME COST OF THE ITEM FOR THE SHIPPING ... AND IN THE END THEY SENT ME SOMETHING THAT IT WAS IN THE GARBAGE CAN AND MY MERCHANDISE WAS STOLEN ....
AND I WILL NOT STOP PUBLISHING MY COMPLAINT ON SOCIAL NETWORKS UNTIL THEY SEND ME MY PRODUCT, OR THE COST OF THE PRODUCT PLUS THE SHIPPING COST!
I already waited a whole month for them to respond to what they call PQR, the number they gave me is 926951, but no one responds to this case, neither Mr. Juan Guillermo Loaiza Serna in the US nor Andrea Carolina Bautista
Corporate Advisor | Customer service
SO AVOID PROBLEMS, DO NOT USE THIS SERVICE NOR ARE IT RECOMMENDED TO ANYONE!